This product key did not match our records error

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Why is it that when I try to redeem my retail key to activate star trek online I get this message: " This product key did not match our records."

I tried typing the key for the last 2 days and keep getting this message.

Cryptic can you please look into this situation. I know I'm not the only one experiencing this problem.

Does anyone have know what what the cause of this is or has a solution?

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some threads say its fixed but i still am getting it to

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How many digits is the key you are trying to enter (minus any -)?
What vendor did you get the key from?

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im having same problem and ive checked the digits i bought my copy from play.com

[Archived Post]

Why is it that when I try to redeem my retail key to activate star trek online I get this message: " This product key did not match our records."

I tried typing the key for the last 2 days and keep getting this message.

Cryptic can you please look into this situation. I know I'm not the only one experiencing this problem.

Does anyone have know what what the cause of this is or has a solution?
Please PM me the key so I can check it.

[Archived Post]

I just added the product key and it refuses to let me add it I was a beta tester and just finally bought a new vid card and game and its a no go and no good picked it up from best buy
btw cant open a ticket either