Launcher problem, cannot start the game

[Archived Post]

Alright this started last night and I have been unable to log on since. When I press the launcher icon it simply says "Loading. Please wait," and stays like that for hours; it never actually loads. Its launcher version CL_2010_02_18_16_01.

I tried right clicking and using the run command but my admin has no password and it will not accept the admin without a password. So I can only run it as myself, the user. Doing so I finally got the launcher to come up but the username and password were removed. So I typed them in and retried and when I hit submit, it says loading launcer on the bottom left hand side of the launcher, then it loads the information page that says news, release notes, etc comes up in the launcher window, then it simply crashes. This happens over and over. The crash brings up a little window that says "CrypticError: Oops." When I go to submit it I get a window that pops up that says:

"Crashed Application 6791357

This application has encountered an error. Please contact someone on the software team to investigate. Thank you.

Software has requested that you leave this open and find a programmer to debug the crash.

Assertion failed

Program: C:\Program Files\Cryptic Studios\CrypticError.exe
SVN Revision: 87348
Time: Tue Mar 02 09:42:14 AM
Process ID: 424
File: c:\src\libs\utilitieslib\utils\error.c
Line: 740
Expression: 0

Error Message: Premature Errorf: Someone (C:\src\libs\UtilitiesLib\utils\textparser.c: 2137) tried to generate Errorf "Couldn't open file C:\DOCUME~1\Rene\LOCALS~1\Temp\__CrypticErrorPkg for writing data of type Errordatacache" before the file system is ready, mostly like in an AUTO_RUN
Unique Error ID: 6791357
http://errortracker/detail?id=6791357

0 SYSTEM_ERROR 487 at 0x004A6F8D (0,12cb80,0,2800)
Line: --- (0)
Module: CrypticError.exe
1 SYSTEM_ERROR 487 at 0x0051B1E4 (0,5b19e0,0,12f3f4)
Line: --- (0)
Module: CrypticError.exe
2 SYSTEM_ERROR 487 at 0x0051A731 (0,5b19e0,0,5cd418)
Line: --- (0)
Module: CrypticError.exe
3 SYSTEM_ERROR 487 at 0x0047B239 (0,d34ae4,0,6d4630)
Line: --- (0)
Module: CrypticError.exe
4 SYSTEM_ERROR 487 at 0x0047BA85 (0,801,0,5e8e48)
Line: --- (0)
Module: CrypticError.exe
5 SYSTEM_ERROR 487 at 0x0047BB01 (0,5e9701,0,5e8e48)
Line: --- (0)
Module: CrypticError.exe
6 SYSTEM_ERROR 487 at 0x0047BA18 (0,1,0,5e8e48)
Line: --- (0)
Module: CrypticError.exe
7 SYSTEM_ERROR 487 at 0x0052522B (0,12fbac,0,670df0)
Line: --- (0)
Module: CrypticError.exe
8 SYSTEM_ERROR 487 at 0x0053B955 (0,12fdc8,0,12fcfc)
Line: --- (0)
Module: CrypticError.exe
9 SYSTEM_ERROR 487 at 0x0053B886 (0,12fdcc,0,12fdd0)
Line: --- (0)
Module: CrypticError.exe
10 SYSTEM_ERROR 487 at 0x0053A415 (0,b4df4874,ffffffff,69eb8a0)
Line: --- (0)
Module: CrypticError.exe
11 SYSTEM_ERROR 487 at 0x0053BD05 (0,400000,0,0)
Line: --- (0)
Module: CrypticError.exe
12 SYSTEM_ERROR 487 at 0x0055B500 (0,12fff0,0,7c817077)
Line: --- (0)
Module: CrypticError.exe
13 SYSTEM_ERROR 487 at 0x0055B24D (0,69eb8a0,0,6a6bb08)
Line: --- (0)
Module: CrypticError.exe
14 RegisterWaitForInputIdle (55b240,0,0,0)
Line: --- (0)
Module: kernel32.dll

Heap is NOT corrupted
No windows SYSTEM error code found.


Any ideas how I can contact a programmer or fix this?

[Archived Post]

I'd assume you have XP by your admin description so program files install will be OK (uninstall and reinstall in c:\user\public if Vista or Win7)

http://support.microsoft.com/kb/321305
How to log on to your Windows XP-based computer if you forget your password or if your password expires

http://www.microsoft.com/windowsxp/using/setup/tips/advanced/adminaccount.mspx
Log on as an administrator

[Archived Post]

Hello Scott,

First off, thank you for all of your assistance you provide to everyone on here. I have read your FAQ and have tried some of the items on there with little success. I am using XP professional, but I have never set a password, I am not even sure how I could go about setting a password. As far as I know there is no admin password and it is just a blank, but when I try to hit enter with it blank (i.e. clicking the field but typing nothing in it), I get a message saying it won't accept a blank password. I already tried uninstalling and reinstalling but it was of no help.

Since there is no password, I don't have to worry about forgetting it or it expiring. Does this help?

[Archived Post]

Alright I just checked using your link and I am the administrator.

[Archived Post]

Since there is no password, I don't have to worry about forgetting it or it expiring. Does this help?

Take a gander at the two Microsoft links above, they should help you recover your admin password without using an unknown third party download. :D

[Archived Post]

http://forums.startrekonline.com/showthread.php?t=75528

Assertion failed

Please delete the file it mentions.

C:\DOCUME~1\Rene\LOCALS~1\Temp\__CrypticErrorPkg

Please let us know if this fixes it or gives you a new error.

[Archived Post]

Scott, using your link I was able to set an admin password, and then used the right click run command to run as admin (with the PW) and it worked. The game is now repatching (since I had reinstalled). Hopefully this fixes things and I will keep you posted if it does not. What went wrong exactly? What was causing that delay in the Launcher?

Once again, thank you. I hope you're on the Cryptic payroll, because if you're not its a darn shame with the great assistance you provide. :D

[Archived Post]

Scott, using your link I was able to set an admin password, and then used the right click run command to run as admin (with the PW) and it worked. The game is now repatching (since I had reinstalled). Hopefully this fixes things and I will keep you posted if it does not. What went wrong exactly? What was causing that delay in the Launcher?

Once again, thank you. I hope you're on the Cryptic payroll, because if you're not its a darn shame with the great assistance you provide. :D

Very glad you got it running again and thanks for letting us know what the fix was. Looks like some others had this issue and more than likely a permissions problem for them too. :)