Unable to launch patcher/launcher since 3/27.

[Archived Post]

Unable to login to STO since afternoon of Saturday 3/27. It worked ok late Friday for a while but would get occasionally disconnected loading new map.

Now nothing works. When I click STO icon with runs Star Trek Online.exe , the initial patcher screen never displays...no screen at all displays. I just get a "star trek online" icon on my windows task bar, but the task isnt doing anything...or is waiting on a connection that never occurs.

Next I tried launchign GameClient.exe directly. This gets me to login screen. I login, and then on the screen where characters normally display I instead just see "Connecting to the Account Server" and it stays that way until it times out and I'm kicked back to login panel.

In the past when I could not login to server at least th patcher always loaded (on Friday for example, the patcher was loading and server status was online, but usualy could not get in)...now i dont even get patcher. Since both the StarTrekOnline.exe and the GameClient.exe fail with same issue, I dont think the problem is that the exe file is bad...but if it is, how do I download a new one given that the patcher wont load?

Results are the same regardless of whether or not firewall is on. I have made no changes to the PC recently.

I also am not having network problems....I can get to forums ok, and have logged in over both cable modem and also a DSL internet connection, with same negative result.

I ran nettest.exe mentioned in STO forums. I'm on cable modem and just now tested my network speed. I'm getting 10m bps download and 1.5m bps upload. Results are
Results are as follows:
contacting nettest server..
Local IP: 71.92.251.111
Ping: 96.8 msec
Port: 80: 93 KB/sec 2 KB/sec 98 KB/sec 500
Port: 80: 76 KB/sec 2 KB/sec 80 KB/sec 500
Port: 443: 78 KB/sec 2 KB/sec 82 KB/sec 500
Port: 443: 184 KB/sec 6 KB/sec 194 KB/sec 500
Port: 7255: 99 KB/sec 4 KB/sec 106 KB/sec 500
Port: 7255: 162 KB/sec 4 KB/sec 171 KB/sec 500
Port: 7003: 197 KB/sec 14 KB/sec 260 KB/sec 500
Port: 7003: 107 KB/sec 12 KB/sec 397 KB/sec 500
Port: 7202: 117 KB/sec 29 KB/sec 1448 KB/sec 500
Port: 7202: 56 KB/sec 94 KB/sec 405 KB/sec 500
Port: 7499: 52 KB/sec 171 KB/sec 61 KB/sec 500
Port: 7499: 181 KB/sec 6 KB/sec 192 KB/sec 500
Port: 80: 48 KB/sec 2 KB/sec 51 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit

2nd run:
contacting nettest server..
Local IP: 71.92.251.111
Ping: 96.8 msec
Port: 80: 99 KB/sec 3 KB/sec 105 KB/sec 500
Port: 80: 67 KB/sec 2 KB/sec 71 KB/sec 500
Port: 443: 95 KB/sec 3 KB/sec 101 KB/sec 500
Port: 443: 166 KB/sec 6 KB/sec 176 KB/sec 500
Port: 7255: 146 KB/sec 4 KB/sec 155 KB/sec 500
Port: 7255: 159 KB/sec 5 KB/sec 168 KB/sec 500
Port: 7003: 256 KB/sec 8 KB/sec 269 KB/sec 500
Port: 7003: 61 KB/sec 2 KB/sec 65 KB/sec 500
Port: 7202: 80 KB/sec 3 KB/sec 84 KB/sec 500
Port: 7202: 100 KB/sec 3 KB/sec 105 KB/sec 500
Port: 7499: 252 KB/sec 8 KB/sec 266 KB/sec 500
Port: 7499: 169 KB/sec 5 KB/sec 178 KB/sec 500
Port: 80: 248 KB/sec 6 KB/sec 262 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit

The other suggestion you made about selection options button, etc is not valid because i get no launcher window up at all. When I run the STO launcher, I do not get patch window or any other window. I get a "star trek online" program added to windows task bar, but it is not doing anythign, and clicking the icon on taskbar doesnt display any window...The program appears to be hanging during startup. Even though nettest showed no ports blocked, I turned off firewall but still the launcher does not do anything.

Perhaps STO was updating a STO program or control file on my pc or somethign on saturday when problems were occurring, but I'm not sure where to look for damaged files. The error logs in the logs directory only show entry when I'm forced to terminate the dead STO task...no errors before then.

Also, when I run STO launcher and nothign happens other than program icon on windows taskbar , I then run crytpicerror.exe to try to send data on failed program to STO support, but crypticerror window does not list programs in either box...so it does not appear the patcher is fully initializing, or crytpicerror wasnt intended to diagnose patcher problems.

There have been no changes to my pc or firewall settings (although I also did just now add all ports as exceptions to firewall and program as exception to firewall, but no effect). I do see that the patcher logs had activity on 3/27..perhaps something incomplete was patched on that day. However, looking at errors.log, the most recent entry I have is 3/12.

Another odd thing is that in my cache directory, I see rdrShaderCache.hog has date of 3/29 and shaderCache.hog has date of 3/29, even though I have not successfully logged in or had the patcher/launcher window since 3/27. (I did try to login directly with gameclient.exe , bypassing patcher, on 3/29, so perhaps that is when cache updated). In any case, i've been unable to even get launcher window up for past 4 days now.

My patch_trivia.txt is dated 3/27 at 4:31pm (PST) and contains:
Trivia PatchProject StartrekClient
Trivia PatchServer 208.95.184.133
Trivia PatchPort 7255
Trivia PatchName ST.1.20100322a.11
Trivia PatchBranch 1
Trivia PatchSandbox ST.1.20100322a.0
Trivia PatchRevision 5299
Trivia PatchTime 1269656678
Trivia PatchTimeReadable "2010-03-26 19:24:38"
Trivia PatchCmdLine "-sync -project StartrekClient -server 208.95.184.133 -port 7255 -name ST.1.20100322a.11"
Trivia CoreBranchMapping -2
Trivia PatchBranchName "Update 1"
Trivia PatchExecutable "C:/Program Files/Cryptic Studios/Star Trek Online.exe"
Trivia PatchComplete All
Trivia PatchIncrementalRevision 5263
Trivia PatchIncrementalFrom 1269242455
Trivia PatchIncrementalFromReadable "2010-03-22 00:20:55"

[Archived Post]

Having the same issue, but I see the servers appear also to be down.

The amount of downtime is excessively high, even give the game is still in ramp up.

[Archived Post]

Tried to update the last content patch today as Iv not logged in the last to weeks and patcher keeps resetting :(

[Archived Post]

two options to try for hidden launcher problem

1.
•Launch your Champions/star trek Online Launcher. It will do the whole sit there on taskbar and tray with nothing showing.
•Open up task manager (right click on task bar, select Task manager, or press ctrl+alt+del and select Task manager).
•In task manager, minimize and then maximize said champions/star trek online launcher program through task manager (right click on the champs/star online application in the taskbar list.)

or 2.
download and run
http://files.champions-online.com/ShowLauncherWindows.exe

[Archived Post]

two options to try for hidden launcher problem

1.
•Launch your Champions/star trek Online Launcher. It will do the whole sit there on taskbar and tray with nothing showing.
•Open up task manager (right click on task bar, select Task manager, or press ctrl+alt+del and select Task manager).
•In task manager, minimize and then maximize said champions/star trek online launcher program through task manager (right click on the champs/star online application in the taskbar list.)

or 2.
download and run
http://files.champions-online.com/ShowLauncherWindows.exe

Thanks PegasusMD. Option 1 did allow me to see launcher. only choices are minimize and maximize, so I can see it at full screen, but not at regular size. Perhaps somewhere internally the size for the launcher window got messed up. the prefs file does have some screen sizes, but those appear to be for main game, not the patcher. There is some info in registry but nothing directly editable (mixed binary string that might affect settings) perhaps that is what the ShowLauncherWindow.exe fixes?

Thx.

[Archived Post]

This post has been edited to remove content which violates the Cryptic Studios Forum Usage Guidelines (http://forums.startrekonline.com/announcement.php?f=70&a=2) ~GM Tiyshen

[Archived Post]

Thanks PegasusMD
your fix worked for me to.

[Archived Post]

two options to try for hidden launcher problem

1.
•Launch your Champions/star trek Online Launcher. It will do the whole sit there on taskbar and tray with nothing showing.
•Open up task manager (right click on task bar, select Task manager, or press ctrl+alt+del and select Task manager).
•In task manager, minimize and then maximize said champions/star trek online launcher program through task manager (right click on the champs/star online application in the taskbar list.)

or 2.
download and run
http://files.champions-online.com/ShowLauncherWindows.exe

ok this is my bug prob i have had seance day one and i have done reports and nothing gets fixed i have payed over 300 bucks for this game so fare so i would like for this to be fixed these are the ticket errors that i get 11539585 11550549 11540505 ive check every thing i can no probs on my end this happens when i try to start up the game goes to loading screen then ether one of those errors will pop or exe will just stop i have updated all my drivers even reinstalled every thing


system specs are a amd 965 a gtx 480 8g ddr 3 ram 1600 650g wd drive msi 980a mobo and a pci sound blaster x fi plz rite back to me and tell me whats going on i didnt put this much into the game for nothing

[Archived Post]

This isn't directly relevant to your issue, but it is interesting anyway...


I ran nettest.exe mentioned in STO forums. I'm on cable modem and just now tested my network speed. I'm getting 10m bps download and 1.5m bps upload. Results are
Results are as follows:
contacting nettest server..
Local IP: 71.92.251.111
Ping: 96.8 msec
Port: 80: 93 KB/sec 2 KB/sec 98 KB/sec 500
Port: 80: 76 KB/sec 2 KB/sec 80 KB/sec 500


That is not 10Mb/sec and 1.5Mb/sec. And those numbers are suspiciously round - they sound like marketing lies to me. Whatever you used to 'test' and get those numbers is definitely wrong. Your actual performance here is around .1Mb/sec download and .0002 to .1Mb/sec upload.

(One of the things nettest is for is to analyse your actual performance, instead of the misleading results and outright lies you get from certain ISPs)


Port: 443: 78 KB/sec 2 KB/sec 82 KB/sec 500
Port: 443: 184 KB/sec 6 KB/sec 194 KB/sec 500
Port: 80: 99 KB/sec 3 KB/sec 105 KB/sec 500
Port: 80: 67 KB/sec 2 KB/sec 71 KB/sec 500
Port: 443: 95 KB/sec 3 KB/sec 101 KB/sec 500
Port: 443: 166 KB/sec 6 KB/sec 176 KB/sec 500


This is just all over the place - you're getting severely inconsistent performance results on different tests. That indicates congestion or a network fault (probably congestion); something is definitely wrong here, and will have a severely negative impact on game performance. Check for bittorrent or other high bandwidth usage applications running at the same time.