Lifetime Borg, and GETTING it with lifetime subs

[Archived Post]

I do not endorse contacting billing for anything other than support. This thread is to point out that there are people getting the Lifetime Borg by contacting billing. Destra has said that at least one of them was legitimate, yet we know (from their thread) that they did NOT pre-order the lifetime sub. Yet, in those threads, it is shown that both OP's are new LTimers and both OP's now have Borg after "contacting billing".

Cryptic is giving out Borg Captains to NEW Lifetime subscribers.

I am highly confused, and a little miffed. Hence this thread. Please read all relevant info, one of the threads is locked at a few pages, the other is small as well.

This is in relation to these two threads:
http://forums.startrekonline.com/showthread.php?t=158839
http://forums.startrekonline.com/showthread.php?t=159266

Hey All!

I apologize, but naturally I am unable to share the particular details surrounding correspondence with one of our customers. However, on a more high level note, I am able to share the following:

1.) The Liberated Borg Captain is for pre-order Lifetime customers
2. ) Our Support Team only grants items to players when they should have received the item, but did not (generally due to some technical issue)
3.) We care very much about our players. We care about individuals, but we also care about being fair to our player base as a whole.
4.) The OP earned the unlock through legitimate means.

In the event that a player tries to scam us, we will generally place their account on a temporary suspension. As always, if the account has a history of previous disciplinary actions, the penalty is increased accordingly.

-Destra
(Color/bolding done by myself.)

I know you can't let us know those "legitimate means" but I thought the other folks that play your game would like to know that they too can get the Liberated Borg by just calling billing.

Destra says, that the OP got it legitimately.

Since we are talking about the Borg Captain, here is legitimate:

1) Pre-order a Lifetime sub

Here is what the OP of that thread did:

Simply put if you Buy a lifetime sub you do not get the borg captain anymore.

Yes I understand it was a promotion at the start of the game but since I was between jobs their was no way I could afford to purchase it for $250 when it was offered. However I am now able to buy lifetime for $299, and I get most of the other "Career Officer Perks" however I am not able to get the Player Borg, and this bothers me a bit since I am Paying more for the Subscription then when it was offered with the Borg, on top of that all the Pre-Order Bonuses are still available with purchase of the right copy of the game... oh and the price has been reduced from all the vendors with Special Perks.

My point I am paying more and not getting the perk for Lifetime and Anyone just now getting in the game is paying less and still getting the perks...

I do not feel this is fair.
(Color/Bolding done by myself.)

As you can see, the OP of that thread just bought a LT sub. Did NOT pre-order it. A few posts later, after the OP is told to "contact billing" by another member (not Mod, or Dev, just another old fashioned member):

latest update ...I have Borg. Cryptic Cares after all.

This let's us know that the stipulation to getting the Borg Captain is just having a LT sub. Does it not? Then how about the other thread:

I just purchased the lifetime account, I see no option to create a liberated borg character, how might I accomplish this?

Thanks

Now this OP doesn't let us know they got the Borg Captain, but the Captain's database does!

http://www.startrekonline.com/character_profiles/828772/view

Here we have 2 people ADMITTING THEY DID NOT PRE-ORDER the LT sub, yet they contact billing and get the Borg Captain.

Then Destra says that they qualified, well then that means anyone with a LT sub qualifies for a Captain Borg. Because that is ALL the OP's of those two threads did.

So there you have it, just contact billing (if you have a LT sub) and you can get the Borg Captain unlocked. These two did it, as well as several others!

Of course, Mods, if I am incorrect please feel free to point out how those OPs of those threads qualify for the LT Borg Captain.

UPDATE 5/24/10: No word from Mod/Devs yet. Heading out and about today, so when you think "Where is the OP" the answer is "Disneyland". <-Honest!
UPDATE 6/04/10: We had word, I would talk about it here but it is against the ToC. Needless to say, it appears that the Borg is indeed available by this method.

[Archived Post]

Here is the OP of one of those threads, FURTHER ADMITTING they did not PRE ORDER this game:

I guess you didn't read what I wrote, because if you did you would realize I could care less about a Borg Character, It was the principal of still selling all the Pre-Order Bonuses for less money than the pre-orders where and yet charging more money for lifetime and offering less.

---

I was fine without the "Borg Character" until a guild mate suggested getting a Red Matter Capacitor, and I could still buy them...

(list)

...and all these where "Pre-Order" only and they are all still for sale, and they are all cheaper now than in January.

That was My whole point.

Further proof from one of the OP's, they did not Pre-Order their LT sub, yet they still qualify for the Liberated Borg. Why? Who else qualifies? What other items do we qualify for? Anyone?

And the reason I feel it was ok for me to complain about this

Star Trek Online
Download Game Client
Activated Features

* Star Trek Online Closed Beta
* Star Trek Online - Preorder
* Wrath of Khan Admiral's Uniform
* Star Trek Online - Preorder
* Star Trek Online Del Taco Promotion A
* Star Trek Online Del Taco Promotion C
* Star Trek Online Del Taco Promotion B
* Star Trek Online - Digital Deluxe
* Star Trek Online Win Back Weekend Product
* Star Trek Online Public Test Shard
* Startrek Online Lifetime Subscription


Champions Online
Download Game Client
Activated Features

* Champions Online Lifetime Subscription
* Champions Online Retail - Best Buy
* Champions Online Public Test Shard

and even though cryptic has nothing to do with it anymore

City of Heroes®
City of Villains®

Created On: Nov 16, 2004

Veteran Rewards
Reward Level Date Awarded
3 months - Trustworthy Feb 16, 2005
6 months - Faithful May 16, 2005
9 months - Dependable Aug 16, 2005
12 months - Loyal Nov 16, 2005
15 months - Zealous Feb 16, 2006
18 months - Staunch May 16, 2006
21 months - Steadfast Aug 16, 2006
24 months - Devoted Nov 16, 2006
27 months - Dedicated Feb 17, 2007
30 months - Committed Sep 14, 2007
I stopped playing around the time Cryptic Left.

---

How much have you invested in Cryptic? me I'm well over $1000

I see now, if I pay you lots of money I can just ask for any old reward?

[Archived Post]

When told about those threads, another MOD responded with:

Originally Posted by adigregorio
Might want to check this thread out:
http://forums.startrekonline.com/sho...d.php?t=158839

OP calls billing, asks for Borg, gets Borg (Captain)

(Or did the qualifications for the Borg Captain change? If so, why the silence? If so, when does the Galaxy X change?)
I am well aware of that situation. My point still stands though.

Since the OP of both referenced threads was just a LT member, one of them a NEW LT member. That shows us that the only stipulation for the Borg Captain is being a LT member.

EDIT (That, without any response from the higher ups, shows us that the only stipulation for the Liberated Borg, is being a LT member.)

I understand why they don't want this to get out, because it will apply to OTHER ITEMS! That's right, if this has "secret provisions" then so do those other items. Once we get an answer in this thread, I am going to call billing up and verify the answer. I am also going to ask what items are available for "grabs", considering people are mentioning they can get the "Red Matter" from billing calls as well.

(Oh, I count locking/deleting/1984ing as an answer btw)

EDIT (Afterthought)
From that MOD quote from earlier:
I am well aware of that situation.
Then why the silence in here? What is going on? Why are people that did NOT pre-order the LT sub qualified to get the Liberated Borg? (IE What is the "secret stipulation" since we were told that you HAD to pre-order the LT sub.)

[Archived Post]

I PM'd Destra for clarification, cause something sounds off their, so we will see what he says :)

[Archived Post]

I PM'd Destra for clarification, cause something sounds off their, so we will see what he says :)

So did I, while he was online.

Never got a response, waited for an hour (at least). Though they may have not checked their mail...

That was the official word in the Borg thread. You participated in that thread, I don't see what is "off". Destra was pretty clear, as was the OP of both of the threads.

Bear with me please, I may just be having reading difficulties.

EDIT (To add)
I linked all the relevant information for readers, just check the other threads and make your own assessments...

[Archived Post]

I agree with you it seems as if it is contradiction in terms so I asked for clarification from Destra, we will see if I get it?

[Archived Post]

I see now, if I pay you lots of money I can just ask for any old reward?


not to sound like a total d-bag, but from my experience, yeah, that's how things work. In the US, at least... You reward customer loyalty. It's kind of a perk, I suppose.

Look at it like this: You work at a fancy Hugo Boss store in a popular, upper-class mall, say... you have a customer that frequents your shop. You happen to be the only one there that day, and this customer drops some crazy bills. Next time this customer comes in, you know they're going to be good to you, both commission-wise and loyalty-wise. After one or two good experiences, excellent customer service and the like, suddenly this customer becomes _your_ customer. They ask for you on the phone, they ask for you when they come in the store, etc.

Now, what if there are some other people, people that just came in, and are buying socks... you better believe you're gonna let the big spender/'personal client' finish their transaction before you help the sock people.



Maybe that got too obtuse. How about this: You tip the doorman at the club? You get in before everyone else. You know the doorman at the club? You get in before everyone else.


At times it may seem really stupid and unfair, but it seems to be the way things work.


Thanking a loyal customer with a perk here and there really isn't that rare.




d3n

[Archived Post]

not to sound like a total d-bag, but from my experience, yeah...

I think you misunderstand. I was asking a question, trying to find meaning in that thread. That was the only post I could come up with that explained why they would be picked.

Also, if this is the case then I have no issues. I know how business works, believe me! (Oh, and I have money too, so I can get them items!)

I just want to know what the deal is, if that makes sense. Sensationalism aside, I don't care if they are giving out the Borg, or MU uniforms, or whatever. I just want to know what I have to do to get them IF they are handing them out. Since the OP of both of those threads were talking about fairness, I think I should be given the chance to spend the $1k to get those items too. Though maybe less, since some are on dead games...

EDIT (For DEVs/MODs)
Please, if this all ends up being bad communication with billing then say so! I understand there are many threads you have to monitor, I am willing to accept that you may have "not read" those threads before making judgment. You, unlike the reward, are NOT Borg. Chalk it up to bad communications, and I can edit all these posts I have made (except the locked ones) and poof! Oh yeah, I will apologize too, if this is what it ends up being. (This is a big Borg mess, from my perspective.)

[Archived Post]

Sorry, but you're using false logic. You're assuming that the only legitimate method to obtain the Borg Captain is to have pre-ordered the LTS whereas Cryptic may have several unpublished legitimate methods.

They might make an exception for an account that was preordered last year, maybe participated in both closed or open betas, kept account active without interruption, and THEN purchased the LTS as soon as they could afford.

This would not mean EVERYONE who asks would get it, but rather case-by-case.

However, unless they want an avalanche of cases, they may still want to clarify what the legitimate terms actually were.

:cool:

[Archived Post]

posted in wrong thread, sorry, can't find the delete button either :(

[Archived Post]

This annoys me to, I made some sacrifices to buy my lifetime at the time it was offered just to get the borg, so that's messed up. Though what's more confusing is where the person says "all the Pre-Order Bonuses are still available with purchase of the right copy of the game" which ones are they talking about, cause Amazon says they don't have it anymore <_< so who still does?

[Archived Post]

I want my Galaxy X now! Since the word exclusive seems to not matter at all to Cryptic. I am a customer therefore I qualify for the Galaxy X. :mad:

[Archived Post]

I want my Galaxy X now! Since the word exclusive seems to not matter at all to Cryptic. I am a customer therefore I qualify for the Galaxy X. :mad:

lol, good point, in that cause, I second that and add to it the holographic BO.

[Archived Post]

Still no response to my mail. AND no response in the thread...

What's going on here DEVs? What are the other ways for getting the Borg Captain, since I have established that pre-ordering the LT is NOT the only way to get the LT Borg.

[Archived Post]

Sorry, but you're using false logic. You're assuming that the only legitimate method to obtain the Borg Captain is to have pre-ordered the LTS whereas Cryptic may have several unpublished legitimate methods.
Alright, if you are going to say I am using "false logic" you are going to need to show how it is false. Other than hearsay of "other methods to get the Captain". Really? Other methods? Name ONE.

They might make an exception for an account that was preordered last year
maybe participated in both closed or open betas, kept account active without interruption, and THEN purchased the LTS as soon as they could afford.
You see, my posts, they have proof behind them. Did you read the linked threads?

This would not mean EVERYONE who asks would get it, but rather case-by-case.
Wow! What happened to:
Sorry, but you're using false logic.
Guess it only applies to others...oh and others with proof not hearsay!

EDIT (To Teach)
Speaking of "false logic"
The logical fallacy of denying the correlative is an attempt made at introducing alternatives where there are none. In a way, it is the opposite of the false dilemma, which is denying other alternatives.

For example:

Policeman: ".. either you stole the money or you didn't, which is it?". Suspect: "... you are assuming that the money really exists....". In the context of the question this is not a valid alternative[1]: regardless of the existence of the money, the suspect either stole it or didn't.
http://en.wikipedia.org/wiki/Denying_the_correlative

Me: "Either Cryptic is giving these out or they aren't, which is it?" Poster: "you are assuming that there isn't a magic way to get the Borg." In the context of the question this is not a valid alternative: Regardless of the existence of "magic ways", Cryptic is either doing this or not. <--THEY ARE doing this

I want to know WHY, and how do I get my share?

[Archived Post]

This annoys me to, I made some sacrifices to buy my lifetime at the time it was offered just to get the borg, so that's messed up. Though what's more confusing is where the person says "all the Pre-Order Bonuses are still available with purchase of the right copy of the game" which ones are they talking about, cause Amazon says they don't have it anymore <_< so who still does?

Amazon still has it regardless of them saying they don't. Go here: http://startrekonline.com/retail and click "Details" and tell me what it says. It says you get a Borg Bridge Officer. If you click "Buy" and purchase directly from Amazon you will get the Borg Bridge Officer. If for some reason you don't, contact Cryptic Billing Support and they will fix it.

The same goes for all the retailers listed on that page, if you order and don't get the stated reward, contact billing support.

For the record, I ordered a 2nd copy of the game from Amazon on April 29, 2010. The Borg Bridge Officer offer/logo was on the box's and manual's cover art and applying the retail code to my existing account unlocked the Borg BO without issue.

[Archived Post]

It says you get a Borg Bridge Officer. If you click "Buy" and purchase directly from Amazon you will get the Borg Bridge Officer. If for some reason you don't, contact Cryptic Billing Support and they will fix it.

We are discussing the Borg Captain. OR Liberated Borg Human, that was advertised as a pre-order LT sub item only.

Sorry for the confusion.

[Archived Post]

We are discussing the Borg Captain. OR Liberated Borg Human, that was advertised as a pre-order LT sub item only.

Sorry for the confusion.

I know what you are discussing. I simply answered the persons question. I'm sorry that confused you.

[Archived Post]

I know what you are discussing. I simply answered the persons question. I'm sorry that confused you.

So you took my thread off topic, then throw a comment like that out? Care to point out on your site where it says how one can get the Liberated Borg Captain without pre-ordering a LT sub?

(Remember, you have to pre-order the sub BEFORE the game goes live.)

As for the Amazon and other offers, why buy them if there is a chance you can just "contact billing"? (Hence why I want the topic to stay ON, your information may be flawed. One may just have to "contact billing".)

Remember, any official answer I receive here will be checked through billing, as stated in the OP of this thread.

EDIT (To Update)
Heading out for the Disneyland! Hopefully there will be some answers when I get back. I hope this is just a case of folks "getting past" billing/support and there aren't really some "hidden ways" to get this (these) item(s).

Ignore the messenger, read the message.

[Archived Post]

As for the Amazon and other offers, why buy them if there is a chance you can just "contact billing"? (Hence why I want the topic to stay ON, your information may be flawed. One may just have to "contact billing".)


Contacting Billing Support without proof of purchase will get you nowhere.




(Remember, you have to pre-order the sub BEFORE the game goes live.)


According the original offer, you had to pre-order the game and buy the lifetime before Feb. 2 to get the Liberated Borg Captain. All the other offers were worded similar as well, pre-order from Amazon get a Borg Bridge Officer, pre-order from Wal-Mart start with 500 skill points, pre-order from Best Buy get a Rivera Tribble, etc., etc.

All the latter offers are still good and can be obtained by providing Billing Support proof of purchase should your retail key not outright unlock the special item. This being the case, why should the Liberated Borg Captain be treated any different? If calling Billing Support and providing proof of purchase at the appropriate retailer gets you the retailer's special item regardless of when you purchased the game then calling Billing Support and providing proof of purchase of your lifetime subscription should get you a Liberated Borg Captain. Cryptic cannot, or rather should not, ignore pre-order status in some cases and adhere to it in others. They need to be consistent. And since they've already gone down the path of ignoring pre-order status they should continue to do so until they put up a big announcement that after a certain date the perks will no longer be available.

Until then, contact them, provide your proof of purchase, and enjoy your perk.

[Archived Post]

I find this extremely irksome, and it goes to show that if you don't like the requirements to get an in game item simply complain and eventually you'll get it. Don't bother trying to recruit people for the Galaxy, just complain to customer service and viola! You'll just be handed it.

I can't even say I'm a surprised by this. The minute they decided to keep the LTS option open indefinitely people were bound to complain about not getting the same benefits those that preordered did. This wouldn’t have happened if they had kept the LTS option limited time.

As a customer, this says two things to me. First, you can't trust words like "exclusive" or "unique". They are nothing more than adjectives that mean nothing. Secondly, when Cryptic offers something through a promotion, don't buy it. Don't participate. Complain on the forums, complain to CS, complain to anyone that will listen and they'll give it to you.

And in the interest of full disclosure, I don't care if other people have Borg captains. What I care about is when I bought my LTS, it was with the understanding that it was for a limited time and once the offer expired it was over. Little did I know.

[Archived Post]

What I care about is when I bought my LTS, it was with the understanding that it was for a limited time and once the offer expired it was over. Little did I know.

Every advertisement and/or sale is always touted as being limited time for the sole purpose of creating a sense of urgency -- so that you will rush out and spend your money. The verbiage does not say they will never have another ad or sale in future or that the future ad or sale will not be exactly the same.

I really cannot see how you didn't know, real world advertising and all.

[Archived Post]

Every advertisement and/or sale is always touted as being limited time for the sole purpose of creating a sense of urgency -- so that you will rush out and spend your money. The verbiage does not say they will never have another ad or sale in future or that the future ad or sale will not be exactly the same.

I really cannot see how you didn't know, real world advertising and all.

Really? You don't find this the least bit disconcerting? Here, let me break it down for you so maybe you can understand the difference between what you're suggesting and what actually happened.

You're suggesting that Cryptic is like a regular store. One week they advertise a sale on Widgets. This sale is for a limited time, and sure do want that Widget so I go down and buy it during the time frame provided. Three months later Widgets go on sale again. Do I complain? Of course not. Of course an item is going to go on sale again even if the first time it was mentioned as a limited time.

Now, here's an actual real world analogy of what actually happened. Last year at SDCC, Mattel offered a limited edition set of Wonder Twin action figures that came with a Gleek figure as well. After the show, you would be able to order the Wonder Twins from Mattel's site, but Gleek was exclusive to SDCC. People weren't happy about that for various reasons such as not being able to make it San Diego, but those were the terms. You wanted a Gleek, you went to SDCC (or ebay, but that's an entirely different matter). Period.

Mattel didn't back track and suddenly give Gleek to people who bought the twins from their site after the show. I don't think Cryptic should play fast and loose with "exclusive" and its meaning.

[Archived Post]

Sounds like all policies are now taking on the same wet-ricepaper quality as the doomed CO micro-expansion. I suppose I expected this much, once a precedent is set, its impossible to prevent a snowball of similar changes being forced by the same tactic. While the CO situation was a needed change, anything else is up for grabs with enough posts demanding it, even if its less than a dozen individuals making them.

I'm not judging, by any means - this is damage control. Some dozen or so people have driven their arguments through continual posts as to take over the focus of the forums here and elsewhere. While it may not be an "official" stance yet, the direction is clear: The only reward one can get from Cryptic is "early access" to something, as all exclusivity/uniqueness of a reward has an expiration on it, and will find its way to the general population in order of most complained about.

Now its time to simply step back and decide what you can wait for and what you want now.

Personally, nothing is worth working for just to get early, but thats all dependent on how people value themselves and their time.

I'm not surprised, not upset. Disappointed, sure, and taking a break from the game and the forums for a bit. Frankly, its more fun to just play anyway. Simply need to keep a little distance from it and not get worked up over the complete loss of value to my rewards.

[Archived Post]

Amazon still has it regardless of them saying they don't. Go here: http://startrekonline.com/retail and click "Details" and tell me what it says. It says you get a Borg Bridge Officer. If you click "Buy" and purchase directly from Amazon you will get the Borg Bridge Officer. If for some reason you don't, contact Cryptic Billing Support and they will fix it.

The same goes for all the retailers listed on that page, if you order and don't get the stated reward, contact billing support.

For the record, I ordered a 2nd copy of the game from Amazon on April 29, 2010. The Borg Bridge Officer offer/logo was on the box's and manual's cover art and applying the retail code to my existing account unlocked the Borg BO without issue.


Thsnk you, that clears my confusion, and I;m sorry, don't be made at him, I derailed the topic slightly with a side question in passing.

[Archived Post]

Alright, if you are going to say I am using "false logic" you are going to need to show how it is false. Other than hearsay of "other methods to get the Captain". Really? Other methods? Name ONE.

You see, my posts, they have proof behind them. Did you read the linked threads?

Guess it only applies to others...oh and others with proof not hearsay!

I want to know WHY, and how do I get my share?

Whoa, take it easy there, Matlock. This isn't a courtroom so save the paralegal stuff for your law club buddies and go dissect someone else's post. I was simply presenting an idea. I'm not privy to the facts and neither are you; only Cryptic is and it's up to them if they want to divulge them. This is what we know:

1.) The Liberated Borg Captain is for pre-order Lifetime customers (EDIT: it does not say "only")
2. ) Our Support Team only grants items to players when they should have received the item, but did not (generally due to some technical issue)
3.) We care very much about our players. We care about individuals, but we also care about being fair to our player base as a whole.
4.) The OP earned the unlock through legitimate means.

I did read your posts and the associated links and saw nothing that disproves the four statements above.

Hope you had fun at "the Disneyland"

:cool:

[Archived Post]

Really? You don't find this the least bit disconcerting?

Not one bit. I don't pay any attention to advertising other than ensuring that I get the sale price and/or promoted perks when I buy something that just happens to be on sale and/or promoted.

All advertising/marketing is pure BS and I truly wish the rest of the world would see it for what it is and not be swayed/duped/hoodwinked by the hype. Then the crap would stop.

[Archived Post]

Now, here's an actual real world analogy of what actually happened. Last year at SDCC, Mattel offered a limited edition set of Wonder Twin action figures that came with a Gleek figure as well. After the show, you would be able to order the Wonder Twins from Mattel's site, but Gleek was exclusive to SDCC. People weren't happy about that for various reasons such as not being able to make it San Diego, but those were the terms. You wanted a Gleek, you went to SDCC (or ebay, but that's an entirely different matter). Period.

Mattel didn't back track and suddenly give Gleek to people who bought the twins from their site after the show. I don't think Cryptic should play fast and loose with "exclusive" and its meaning.

Actually, an LTS is a subscription to a service. There is no physical product that can be sold or traded. Everything in the game is owned by Cryptic and perks are really just status symbols.

:cool:

[Archived Post]

I see we have no answers yet.

I am going to take this to mean that the Borg Captain is up for grabs, as long as you have a LT sub.

As for the logically fallacious arguments, and ad-hominem attacks meh...

The point is, Cryptic is handing these out. To people that did not order the Lifetime sub on the 2nd of Feb. Keep grasping at those straws, maybe you will find something of substance. I doubt it.

Fact of the matter, the two examples I give (there are more) show that this is going on. WHY is this going on, and what other stuff can we get by "just calling billing".

Why did the mods jump all over that other thread, why have they ignored this one?

[Archived Post]

Run a google search for "Liberated Borg Human"

I came across this thread:
http://forums.startrekonline.com/showthread.php?t=89015&page=55

Take note of post # 583
I seem to be having the same problem, updated to the lifetime subscription tonight...and don't seem to have the two extra character slots, nor do I have the Liberated Borg creation option. Here's to hoping that this issue is resolved soon.
Posted on, this is important: 02-12-2010, 09:01 PM

Why is this important?

The Borg Captain was only offered until February 1st, as a PRE ORDER exclusive/bonus/whatever.

Guess what that poster got?
http://www.startrekonline.com/character_profiles/user_characters/Devenus

There is another one, and there are plenty more where that came from.

[b]Why are you still giving out Borg Captains?

If these guys have "rooked" you, it was really easy to find them. I mean GOOGLE search. If you want I can do this for free, I will volunteer my time finding these folks.

OR

This is just smoke and mirrors. And you just need to "contact billing" + be a LT member to get the Borg Captain. Without a gold name, how do we find out?

I can call billing tomorrow, ask them what is up...Better yet I will have my (insert other person) do it, I might be "well known" by now...

[Archived Post]

Picard....

Did you ever get a response from a DEV, I didn't!

So there you have it folks, been days now. I would say that shows there is credence to this thread! It is looking like I will have to call billing after all.

Like I won't put the results in this thread. What all am I asking about folks? What items? I need a list.

I will ask what items are still available for "grabs", and which ones I qualify for. Then I will make a thread on those items, and that contacting billing gets them.

I will include CC's of all correspondence. (Or a DEV could make this easier, and just post!)

I bet THAT happens :rolleyes::rolleyes:

[Archived Post]

Hey All!

I apologize, but naturally I am unable to share the particular details surrounding correspondence with one of our customers. However, on a more high level note, I am able to share the following:

1.) The Liberated Borg Captain is for pre-order Lifetime customers
2. ) Our Support Team only grants items to players when they should have received the item, but did not (generally due to some technical issue)
3.) We care very much about our players. We care about individuals, but we also care about being fair to our player base as a whole.
4.) The OP earned the unlock through legitimate means.

In the event that a player tries to scam us, we will generally place their account on a temporary suspension. As always, if the account has a history of previous disciplinary actions, the penalty is increased accordingly.

-Destra



They are very selective in granting Lifetime Borg retroactively, after reading this Thread i tried to submit a Ticket since i tried to buy the Lifetime Subscription ~ 30-31.January with my Credit Card, unfortunately Barclaybank suspected Credit Card Fraud and "Locked" my Credit Card Instataneously (there *must* be records aomewhere in the billing departement) , i was unable to get my Card "back to working condition" during the weekend.
So i tried it now in hope to get at least the Borg.
All i got was this:

Update, Unfortunately we are unable to assist you in this request, the pre-order lifetime subscription offer ended 11:59 February 1st 2010 PST. If you have any further questions regarding your account then please contact us again. Regards, Cryptic Studios Support

*sigh* so no Liberated Borg for me.
(seems that the case of Cryptic not "trustwothy" enough to cause my Bank to Lock my Credit Card isn't Case No 2 "technical issue")

[Archived Post]

Picard....

Did you ever get a response from a DEV, I didn't!

So there you have it folks, been days now. I would say that shows there is credence to this thread! It is looking like I will have to call billing after all.

Like I won't put the results in this thread. What all am I asking about folks? What items? I need a list.

I will ask what items are still available for "grabs", and which ones I qualify for. Then I will make a thread on those items, and that contacting billing gets them.

I will include CC's of all correspondence. (Or a DEV could make this easier, and just post!)

I bet THAT happens :rolleyes::rolleyes:

I PM'd Destra for clarification the same day you did and this far have not been responded too.

[Archived Post]

I PM'ed phoxe who directed me to send to another E-mail that just gave me this generic reply...

Thank you for sending us an email with your concerns!

The Liberated Borg is currently only available as a benefit to players who
pre-ordered a Lifetime Subscription to Star Trek Online. Although Lifetime
Subscriptions are still being made available for purchase, they no longer come
with the limited edition Liberated Borg.

You may be able to find assistance with similar questions by seeking out the
assistance of other players in game or visiting the official forums which can
be reached through the Community link at the top of the launcher.

Thank you for playing!

[Archived Post]

I PM'ed phoxe who directed me to send to another E-mail that just gave me this generic reply...

But a generic reply that contains the word 'only' in there. So that does provide some clarity that Pre-Order is the only legitimate way to get it.

[Archived Post]

Still no response to my mail. AND no response in the thread...

What's going on here DEVs? What are the other ways for getting the Borg Captain, since I have established that pre-ordering the LT is NOT the only way to get the LT Borg.
It's unlikely you're getting a response, as it appears that you are demanding for 'private' communications between Cryptic and a customer...

[Archived Post]

They might have also received it because the LIFETIME PRE-ORDER was UNAVAILABLE because they purchased their PREORDER copy from a brick and mortar store like Gamestop.

Many Gamestops did NOT hand out the pre-order codes for Star Trek Online even when a person pre-ordered it MONTHS prior to the release.

Store reps a lot of times are uneducated or did not receive any allotment of codes.

You HAD to have a pre-order code in order to participate in the Liberated Borg Captain preorder.

You can't fault that person for that if that is the case and they purchased a lifetime the first week of the game's launch.

There were CLEARLY major issues with it prior to launch and thus they might have made adjustments accordingly.

[Archived Post]

It's unlikely you're getting a response, as it appears that you are demanding for 'private' communications between Cryptic and a customer...

Well, considering I told them NOT to divulge that information

Just divulge the other ways to get the liberated Borg, because all THREE of my examples DID NOT PRE ORDER the lifetime sub.

How did they get the Borg? Only a DEV can answer that, and THAT is why they are not in this thread. Because all answers lead to a sticky situation.

1 They will have to take back Borgs

2 They will let them keep Borgs (upsetting lifers)

3 They will do nothing <--Most likely

Number 3 has the least amount of flak, because we are left "wondering". Needless to say, I am watching the threads like a hawk now.

They might have also received it because the LIFETIME PRE-ORDER was UNAVAILABLE because they purchased their PREORDER copy from a brick and mortar store like Gamestop.


This is NOT the case, please read the linked threads.

[Archived Post]

Wow, an invisible thread!!!!!

Interesting, guess there is clout to this after all. Never got a response from the PM's, though if people were reading the thread there was another type of response.

So there you have it, grab your free Borg!

Oh, and I bet someone goes on vacation again...Disneyland was awesome! (For those that wondered)

[Archived Post]

Wow, an invisible thread!!!!!

Interesting, guess there is clout to this after all. Never got a response from the PM's, though if people were reading the thread there was another type of response.

So there you have it, grab your free Borg!

Oh, and I bet someone goes on vacation again...Disneyland was awesome! (For those that wondered)

Well, not exactly free, you still need to have a lifetime sub to get that.. And are lifetime subs still avaible?! Geesh.....

[Archived Post]

Well, not exactly free, you still need to have a lifetime sub to get that.. And are lifetime subs still avaible?! Geesh.....

True true, but you do not need to have pre-ordered your LT sub to get it. The three examples in this thread show that, as well as the "response" that was received from the higher ups.

(Implied consent, cause getting a definitive answer out of these people is like pulling teeth.)

[Archived Post]

I saw this also and it stinks to high heaven in my opinion, I PM'd Destra for clarification unfortunately I was ignored :( I am just wanting to know what the other legitimate way to get this offer is, besides the one I had to squeeze blood out of a turnip to subscribe to in the beginning?

I think it is a reasonable request, I have seen the evidence offered and it does not add up.......

Cryptic documentation states you had to purchase a Pre order/Prelaunch LTS and game.

I would like to know what are the other legitimate ways to gets this offer?

[Archived Post]

I would like to know what are the other legitimate ways to gets this offer?


One of them just listed the products he bought, so maybe spending 7-800$ is enough.

But it still isn't fair, not to the original lifetimers, nor to the lifetimers after 02.02..

(reminds me of "Animal Farm", all late-lifetimers are even, but some are more even)



I PM'd Destra for clarification unfortunately I was ignored I am just wanting to know what the other legitimate way to get this offer is, besides the one I had to squeeze blood out of a turnip to subscribe to in the beginning?

I wrote two Tickets, the last answer i got from support (billing?) was a guide how to edit and close my own Tickets.

[Archived Post]

I think we should start the STO Accountability Council, to make sure players are dealt with fair and Cryptic is not sneaking people in the back door unfairly, maybe some oversight?

[Archived Post]

I think we should start the STO Accountability Council, to make sure players are dealt with fair and Cryptic is not sneaking people in the back door unfairly, maybe some oversight?

What is it the Borg are fond of saying...you know...resistance is "something"......what's that word.....it's on the tip of my fingers.....oh yeah!!!

FUTILE

Would be nice though, wouldn't it?

[Archived Post]

From reading this thread I gather that someone who may have not pre-ordered an LT sub got a Borg captain.

So?

Why can't anyone who is will to pay have a Borg?

You don't think that having something in a video that no one else can get makes you special or cool? Do you? I don't think you do. If people who want to buy Borgs can. Then they'll be happy. That's good. Cryptic will get some cash. That's good too. Looks like win, win to me. So what's the problem?

[Archived Post]

I think we are looking for some transparent honesty!

[Archived Post]

I think we are looking for some transparent honesty!

Okay, so you're not saying that no one else should be able to get a Borg captain.

You feel that you were promised something and it didn't exactly go the way you thought it would?

Am I right?

[Archived Post]

So... with this logic I can get a LT CO account setup and get the Mirror Universe costume unlocked for this game? As well as anything offered for pre-order LT CO accounts?

lol

[Archived Post]

Okay, so you're not saying that no one else should be able to get a Borg captain.
You feel that you were promised something and it didn't exactly go the way you thought it would?
Am I right?

I'll bow into this one,

Playable Borg Captian is the only promotion benefit that has NOT been userped into some other promotion. they already took the efficient trait and added it to Alien. Borg should STAY lifetime, but they should allow NEW lifetimers ($299.00 purchase price) to get it as well. From what I hear billing is already doing this on a "case by case" basis.

"Joined Trill" Captian is a Deluxe edition promotion. If you want Joined Trill you have to buy and/or add the deluxe edition to your account.

"Borg Bridge Officer" is the Amazon Promotion. same goes here

And I could go down the list. These are items that make every edition unique. If you want one of the bonuses you need to buy that edition. End of story. Want Playable Borg, BUY THE LIFETIME SUB ! ! !

[Archived Post]

Want Playable Borg, BUY THE LIFETIME SUB ! ! !

Sounds fair to me.

/signed

[Archived Post]

Sounds fair to me.

/signed

Just to be on topic:

1) My personal stance, being a pre-order LT sub (IE "Lawful" Borg Captain)

I think it is a GREAT thing they are doing! Though the shady "behind-closed-monitors" is what I have an issue with.

LET people know that they can still get their Borgs. I highly enjoy my main character (A Borg) and I want other people to enjoy the game, so it has a chance (slim, maybe) to become a success.

The main point is this, and the real issue:

WHY is Cryptic being deceptive about this? WHY won't they answer any questions about this?

So we should stop bickering and arguing about who gets who, and settle for the information on why and how to get our huge tracts of land.

[Archived Post]

My personal stance, being a pre-order LT sub (IE "Lawful" Borg Captain).

You mean everyone else will be an unlawful Borg captain?

Borg pirates! Cool

I'll buy that for a dollar :D

[Archived Post]

You mean everyone else will be an unlawful Borg captain?

Borg pirates! Cool

I'll buy that for a dollar :D

I just used that word for lack of a better. (Hence the "quotes", which says the word isn't really what it means. Sorry for the confusion.)

I'd buy that for a dollar too! As long as you stay out of trouble. And remember, They'll fix this, they fix everything. And this situation, dead or alive, will be going with them.

[Archived Post]

LET people know that they can still get their Borgs. I highly enjoy my main character (A Borg) and I want other people to enjoy the game, so it has a chance (slim, maybe) to become a success..
Ah, I see now. You want everyone to know they can still get a Borg.

Windex on my glasses works wonders.

[Archived Post]

Ah, I see now. You want everyone to know they can still get a Borg.

Windex on my glasses works wonders.

Well, more or less :)

And, don't worry. It is most likely my posts that are confusing. I am terrible at "text communications", no voice inflections nor body language. (All that is left up to the readers.)

Also, when they answer this question, we get an answer on how to get a Galaxy X, Red Matter, MUUs, the whole shebang. Think about it, if folks who do not "qualify" for the Borg can get it...that means either

1) There are unknown "Qualifications" (What other items have these qualifications?)

2) These folks "rooked" the system, and are still enjoying their rooking.

And the word from above? "..."

[Archived Post]

I am terrible at "text communications", no voice inflections nor body language. (All that is left up to the readers.)

Same here. We must both be old farts.

[Archived Post]

2) These folks "rooked" the system, and are still enjoying their rooking.
And the word from above? "..."


And thats the reason i wrote my tickets!
They ADMITTED that they don't fulfill the requirements and still got the Borg.
(I wonder how many times this happened the "silent way")

[Archived Post]

Since those of us that pre-ordered our lifetime sub are technically "founders", they could just give us a longevity/founder reward and let us play an even more rare race in the Star Trek multiverse: a founder. Special animations, powers, options, (ALL model options from ANY race due to shape-changing abilities)... if they did this, I would be fine with them giving Borg captains to C-store buyers... for a much higher price of course (4-5k perhaps?) ;)

/2cents

[Archived Post]

Since those of us that pre-ordered our lifetime sub are technically "founders", they could just give us a longevity/founder reward and let us play an even more rare race in the Star Trek multiverse: a founder. Special animations, powers, options, (ALL model options from ANY race due to shape-changing abilities)... if they did this, I would be fine with them giving Borg captains to C-store buyers... for a much higher price of course (4-5k perhaps?) ;)

/2cents

You are not founders.
All you did was buy the game before everyone.
So, you got your borg before everyone.
Now, stop.
Jesus.

[Archived Post]

Since those of us that pre-ordered our lifetime sub are technically "founders", they could just give us a longevity/founder reward and let us play an even more rare race in the Star Trek multiverse: a founder. Special animations, powers, options, (ALL model options from ANY race due to shape-changing abilities)... if they did this, I would be fine with them giving Borg captains to C-store buyers... for a much higher price of course (4-5k perhaps?) ;)

/2cents


/signed thats the race i wanted to play in the first place being a founder would rock and since they are giving away borg like they're free we should get a new race for those of us that preordered as the borg was supposed to be a special one time deal

[Archived Post]

Here I thought you'd get the Liberated Borg by doing Infected...

[Archived Post]

Playable Liberated Borg Captain was for PRE-ORDERED lifetime subs. I would not have pre-ordered the llifetime sub otherwise. I think it is unfair to allow people who did not pre-order the LT sub to get the race. We took more risk and got the reward...playable borg captain. For the new lifers, welcome to STO but don't cry to billing to get your Borg...

...if that's the way it's going to be though, maybe I should stop this whole referral nonsense and just QQ to billing to get my Galaxy-X?

[Archived Post]

I take this to issue, but all the other "Pre-Order" bonuses have changed to "Vendor" bonuses.. so why not the Liberated Borg. Getting $300 per head would enlarge the "permament' player base, and thus ensure longer long-term longevity.

In the long-term interest of the game, I would say let the new Lifers have the Borg.

[Archived Post]

...were 4 months in already. What does it matter to you if a new life time subscriber gets liberated Borg? Is it going to alter your enjoyment of the game. Liberated Borg either needs to be permanently linked to life times subs and any life time sub new or old gets it, or it needs to be in the CSTORE. It should be in the C-Store already actually and shame on Cryptic for not opening it up to more people. While were at it, i want to buy the Mirror Universe uniform, and the Borg Bridge Officer. Those are the only other 'pre-order' perks I want.

Remember the fiasco with Hellgate London where the Lifers wouldnt agree to play nice and next thing you know its a dead game??

I am a life time subscriber to STO and I say let the masses have the Liberated Borg if they want it.

[Archived Post]

I am a pre-order lifer and I would have no problems if the Liberated Borg ended up being offered for ALL lifers, no matter when they bought it. They did shell out $60 more than we did, after all. As long as it's not put up in the C-Store, I don't care what they do with it.

[Archived Post]

Technically, this isn't a "Do you care" thread.

They ARE giving these out, as per the evidence gathered in this thread.

So it doesn't matter if one "Thinks" someone should get this, if they have a LT and "contact billing" apparently they get a Borg Captain. (Just Check the links in the OP.)

[Archived Post]

Well, I know I'm going to start complaining now to Billing so I can get the Galaxy X !

Awesome ! You guys busting your arse out there trying to get subs, you won't feel bad when I post on the forums I got it and didn't have to do anything but be a big whiner and cry to billing ?

You'll stud up like the other lifers who've posted here and said they wouldn't mind if one of the perks they were sold as a part of an exclusive offer becomes normalized...

Right?

RIIIGHT?

:rolleyes:

Regards,

[Archived Post]

Technically, this isn't a "Do you care" thread.

They ARE giving these out, as per the evidence gathered in this thread.

So it doesn't matter if one "Thinks" someone should get this, if they have a LT and "contact billing" apparently they get a Borg Captain. (Just Check the links in the OP.)

actually they arent giving them out to everyone contacting them :P be interesting to see some others posting similar, but here goes:

i got my LTS an hour after the offer died. was not able to get it before that, and missed by an hour due to timezone confusion. i contacted billing about this, and it seems it would depend on who answers you, because they guy i got assured me in no uncertain terms that there was absolutely nothing billing could do for me.

after a second unsuccessful attempt it seems that aussie LTS paid for an hour after offer expiration doesnt rank high enough to earn a borg captain :)

[Archived Post]

actually they arent giving them out to everyone contacting them :P be interesting to see some others posting similar, but here goes:

i got my LTS an hour after the offer died. was not able to get it before that, and missed by an hour due to timezone confusion. i contacted billing about this, and it seems it would depend on who answers you, because they guy i got assured me in no uncertain terms that there was absolutely nothing billing could do for me.

after a second unsuccessful attempt it seems that aussie LTS paid for an hour after offer expiration doesnt rank high enough to earn a borg captain :)

If this was the case and you truly purchased an hour after the offer expired, I think that you should be the exception to the rule.

[Archived Post]

well according to billing there is no exception, even in my case lol. the guy corresponded with me a few times, and said that although he could sympathise, there would be no borg captain for me.

not my biggest concern, although it would have been nice to have one, my biggest issue atm is 4 character slots for 850 points, after spending 1500 points on 6 :P just logged in to discover that one lol

[Archived Post]

well according to billing there is no exception, even in my case lol. the guy corresponded with me a few times, and said that although he could sympathise, there would be no borg captain for me.

Well I have posted THREE AT LEAST people that HAVE gotten it. These THREE have bought the LT WELL AFTER an hour after.

Now, I have proof they DID GET THEIRS. Do you have the ticket number you sent to billing to prove you did the same?

I find it odd that ONE person has said they couldn't get it. Just sayin'

Anyway, if what you say is true:

We have ONE person that did not get it.

We have AT LEAST THREE people that DID.

Odds say I am right, and you are wrong. Oh, and so does the evidence in this thread...

[Archived Post]

wow, so 3 people got it, and i posted i didnt, so i am obviously lying? cool story bro

you do realise that customer support in any industry is usually down the the individual CS person in a lot of cases. those 3 may have got lucky, or maybe im just unlucky. but either way, i do not have a borg captain, and have contacted billing over it. first time tech support directed me there, was about 2 days after i paid for my LTS, and the last time was a week or so ago when a mate pestered me to try again.

either way, i have been unsuccessful.

thanks for calling me a liar though, based on small numbers in a fairly decent sized population :)

[Archived Post]

Well, I know I'm going to start complaining now to Billing so I can get the Galaxy X !

Awesome ! You guys busting your arse out there trying to get subs, you won't feel bad when I post on the forums I got it and didn't have to do anything but be a big whiner and cry to billing ?

You'll stud up like the other lifers who've posted here and said they wouldn't mind if one of the perks they were sold as a part of an exclusive offer becomes normalized...

Right?

RIIIGHT?

:rolleyes:

Regards,

Heh... actually, personally? No, I wouldn't mind one bit. :) For all the insanity and ill-advised marketing decisions surrounding the R5F program and the Galaxy-X, anyone getting hold of the damn thing by any way possible would be the best way to put that crud to bed.*

So, knock yourself out, guy. :)


* - ObMinkRant: Of course, having it unlocked by in-game actions, say by earning a certain accolade, or a series of accolades, or through a particularly gruelling episode or a season's worth of episodes, would be perfect, rather than giving things away in ill-advised marketing programs or selling them on the C-Store.

[Archived Post]

It's sad that cryptic doesn't have the guts to tell people no i for one will not be preordering or in any hurry to get stuff i'll just complain til they give me what i want

[Archived Post]

wow, so 3 people got it, and i posted i didnt, so i am obviously lying?
Never said that, I said:
Now, I have proof they DID GET THEIRS. Do you have the ticket number you sent to billing to prove you did the same?

I find it odd that ONE person has said they couldn't get it. Just sayin'
AND
Odds say I am right, and you are wrong. Oh, and so does the evidence in this thread...
I notice, instead of trying to refute my observation you reply with "Cool story bro"...

either way, i have been unsuccessful.
Again, do you have the ticket to prove this? I have three people that had no Borg, then after contacting billing did have one. Check the Captains database, check their posts.

We have your word, not saying you are a liar, just asking you to provide as much proof to back up your word as I have done mine.

thanks for calling me a liar though, based on small numbers in a fairly decent sized population :)
Again, never said you were a liar. I asked you to post proof to back up your claims, like I did :)

[Archived Post]

The Borg Captains which were only available to people who pre-ordered the lifetime sub are no longer available. The three individuals who did receive these past the end of that offer did so legitimately, through an error on our part.

We have corrected this error, and it will not be happening again.

With that, I'm now closing this this thread.

Thanks,

Q