Laglocked.

[Archived Post]

Don't know what else to call it.

I log in, get in my ship... start to play...

BAM. Suddenly I can't move, chat, or even logout. I can see other people chatting, I can see other people moving, but *I* am locked up completely. I Alt-Tab out of the game, close the whole window and start over... only I can't find the launch server for about 10-15 mins after this happens.

Sure, I have really really crappy DSL, but it worked until this patch. Every other game I have still works. Browsing works. I can download at 300 KB/s. So what's the problem?

[Archived Post]

Don't know what else to call it.

I log in, get in my ship... start to play...

BAM. Suddenly I can't move, chat, or even logout. I can see other people chatting, I can see other people moving, but *I* am locked up completely. I Alt-Tab out of the game, close the whole window and start over... only I can't find the launch server for about 10-15 mins after this happens.

Sure, I have really really crappy DSL, but it worked until this patch. Every other game I have still works. Browsing works. I can download at 300 KB/s. So what's the problem?

I have a very similar issue, I call it being stuck in limbo. Can't move (I can chat however), can watch what's going on, but nothing else. I submitted a ticket.

Windows XP 64 bit. Someone suggested maybe it's the 64 bits.

[Archived Post]

Nope, I'm using Win7...

Fully patched... all drivers updated.

IT'S STILL HAPPENING. I thought it was fixed in the last patch, but I still can't play.

[Archived Post]

I'm actually have some small success by turning off incoming group invites.. .avoiding the Fleet queue... avoiding all highly populated zones... and cursing under my breath constantly.

[Archived Post]

It's pretty random for me. Yesterday I could warp in and out of Defera 6 times, today I need to restart the client every other loading screen.

[Archived Post]

I'm also having to avoid the Exchange now.

[Archived Post]

Patch didn't fix this at all.

Nice try.... keep working.

[Archived Post]

do you have an impulse engine equiped?

[Archived Post]

Have you guys tried disabling Vivox Voice chat in the options?

[Archived Post]

The instant it was available, yes.

[Archived Post]

do you have an impulse engine equiped?

...

Yeah, this would cause my comp to not be able to find the login server for 15-20 mins after getting laglocked. This would also cause my not being able to chat... or logout... or anything. The other few hundred people having this problem must have done the same thing. Stupid us.

I'm looking for help, not trolls. Thank you for trying to... whatever you were trying to do.

[Archived Post]

I'm having this same issue, although it eventually clears. Basically whenever I enter a new zone, whether it's the sector map, star cluster, ground map, bridge, DS9 and etc, for about 30 seconds I can take no action. The first clue is that numerous buttons from the UI will be missing, Once those begin to fill in when I am in sector space I can start to move.

Ground maps are much worse. It will appear as though all elements have loaded but when I attempt to move I get rubber banded right back to where I beamed in at. Repeatedly.

I am running Win 7 64 bit.

[Archived Post]

Thanks for adding your symptoms to our own. The more info they have, the better.

[Archived Post]

I took two actions that seem to have helped alleviate some of the lag. First I granted the STO folder full admin access rights just as a precaution. Secondly I performed a full patch by going into the launcher options and disabling patching on demand.

Still getting some lag when entering new zones, but delay is significantly shorter now. Maybe about 5-7 seconds or so.

[Archived Post]

I've done both of these things.

Thanks for the info.

[Archived Post]

Can everyone post what kind of graphics card they're using. My friend is using a Nvidia movbile card and having issues, what does everyone else have.

[Archived Post]

Since season 4, i am stuck in limbo too. UI loads slowly etc. In general i can watch but not act, for minutes.

From my other post in this thread here (http://forums.startrekonline.com/showthread.php?t=223790).


"Funny thing is, if i force a ~20s connection loss/block with STO ingame via my firewall, an re-allow the connection again after that, the game runs relativly well after restablishing a new connection to the server. But its annoying doing that every map-change and its not working 100%. But that way.. i can play at least somewhat.

edit: Also i get better results using the US-Proxy.

edit2: I also got no issues with the Account or Patchserver."

[Archived Post]

"Trying to update the launcher
Please be patient
Tried connecting 9 times"

I get a lot of this... still.
I think herein lies the key to the problem, somehow.

[Archived Post]

I'm getting it on ground missions. Only I can move but can't beam up, and my crew are stuck just looking around.
And now Lag is running through the sectors in space. I can't play untill it stops.

And I have broadband ASDL2+ and a powerful system. Couldn't play if I didn't.

[Archived Post]

I am getting a similar problem to this but for some reason it is not always happening. It's on certain maps. Yesterday before the restart it was Alpha Centauri, Now, it is sirus sector block zone #1. Number 2 works fine. It is also Shmar and Kelvani belt. I am at a loss. My connection is stable I get no packet loss. Great Ping. Cable company says my levels are good. I have restarted computer, modem, router, removed router, release and renewed my IP I got nothin left to do.

[Archived Post]

After reading the forums and complaints and thinking this whole situation through...

.. i come to the conclusion that some of the Charater Files, in example my Mainchar got corrupted / defragmented / damaged / whatever with Season 4, and that after a map change or initialization the server is not able to register the Character Files properly / fast / as intended to the map.

That creates the 'Limbo'-effect.

While the server tries to register the messed up char file properly to the map, the client is in waiting mode. Depending on the serverload / traffic and some other unknown variables, maybe where to connect from and to (proxy) / position in queue / grade of damage, this takes time for the server to solve this riddle, again and again, until the char file is fixed.

But thats just an not so educated guess.

[Archived Post]

Meldung in einem kleinem Pop up Fenster: "trying to update the launcher please be patient treid to connecting 20 times" gestern war es sogar über nacht 200 times... heute 107 times
ist es möglich, ich habe letztes jahr die cd zum installieren gekauft und vor ca. ein paar wochen den account gekündigt, jetzt wollte doch wieder spielen und habe einen neuen account erstellt und einen neuen key gekauft... wenn ich aber das spiel von der cd installiert habe und ich auf icon doppel klicke kommt nur dieses pop up fenster mit dieser meldung ist das normal oder nicht.
muss ich womöglich eine neue cd zum installieren kaufen?
was noch dazuzusagen ist das internet bei mir ist auch jedesmal langsamer.. kann mir vielleicht jemand helfen oder einen tipp geben was ich machen kann?
danke die verzweifelte acidnicoon:confused:

[Archived Post]

Meldung in einem kleinem Pop up Fenster: "trying to update the launcher please be patient treid to connecting 20 times" gestern war es sogar über nacht 200 times... heute 107 times
ist es möglich, ich habe letztes jahr die cd zum installieren gekauft und vor ca. ein paar wochen den account gekündigt, jetzt wollte doch wieder spielen und habe einen neuen account erstellt und einen neuen key gekauft... wenn ich aber das spiel von der cd installiert habe und ich auf icon doppel klicke kommt nur dieses pop up fenster mit dieser meldung ist das normal oder nicht.
muss ich womöglich eine neue cd zum installieren kaufen?
was noch dazuzusagen ist das internet bei mir ist auch jedesmal langsamer.. kann mir vielleicht jemand helfen oder einen tipp geben was ich machen kann?
danke die verzweifelte acidnicoon:confused:

Universal translator must be broken lets give it a kick :D


Message in a small pop up window: "trying to update the launcher please be patient TREID connecting to 20 times" last night was even over 200 times ... today 107 times
It is possible, I have install cd for the last year and bought a couple of weeks ago about the canceled account, but now wanted to play again and have created a new account and bought a new key ... But if I have the game installed from the cd and I will just double click on this icon pop up window with this message is normal or not.
I have to buy maybe a new cd to install?
to predict what is still the internet is always slow for me .. maybe someone can help me or give a tip what can I do?
thank the desperate acidnicoon

[Archived Post]

Meldung in einem kleinem Pop up Fenster: "trying to update the launcher please be patient treid to connecting 20 times" gestern war es sogar über nacht 200 times... heute 107 times
ist es möglich, ich habe letztes jahr die cd zum installieren gekauft und vor ca. ein paar wochen den account gekündigt, jetzt wollte doch wieder spielen und habe einen neuen account erstellt und einen neuen key gekauft... wenn ich aber das spiel von der cd installiert habe und ich auf icon doppel klicke kommt nur dieses pop up fenster mit dieser meldung ist das normal oder nicht.
muss ich womöglich eine neue cd zum installieren kaufen?
was noch dazuzusagen ist das internet bei mir ist auch jedesmal langsamer.. kann mir vielleicht jemand helfen oder einen tipp geben was ich machen kann?
danke die verzweifelte acidnicoon:confused:

AcidNicoon verzeihen google Übersetzung hier haben Sie versucht, die Überprüfung Ihrer Windows-Firewall oder Ihre Firewall-Produkt? Als ich zum ersten Start der 4. Staffel ist erforderlich, damit die mich gameclient.exe mit dem Internet verbinden. Vielleicht thats, warum Launchers keine Verbindung ist?

[Archived Post]

Been trying for over 2 hours just to get my password into the launcher now.

I don't know what the issue is... but it's getting worse.

So glad there are other people posting their info here... my fleet thinks it's just me.

[Archived Post]

i have never played sto with out some kind of lag but now i might get 5-10 min with out getting stuck. i ones could go weeks with out getting stuck but now its really bad.

to fix it you can change the map by beaming up, warping out or as soon as it happens stop everything your doing and stop your ship even if your under attack and it might fix it but it might not as its just a chance.

[Archived Post]

Please, if you are experiencing lag issues and similar, please always provide detailed information:

Without detailed information we cannot ever assist you. And detailed information is not "STO does not work but WoW works!". They are different server locations. You so not use the same pathways to get to server A that you use to get to server B.


*Always* run a tracert. Find out which hops you are taking and where the lag starts.
*Always* use the nettest tool to check if you are able to connect properly.
*Always* add from where you are playing (I don't need your address, but we do need to know where in the world you are and what your internet service provider is)


Tracert patchserver.crypticstudios.com to check your routing.
You can run tracerts from a windows prompt or through online tools; select that which works best for you.

Nettest:

Go to files.champions-online.com/nettest.exe
Download this file and run it
A command prompt should appear running the test automatically
Do alt prtscn(be sure the nettest is the active window) to Copy and paste the results in paint and save as jpeg and attach it in a post in this forum else
write down the columns

Good results have column 1 and 3 with values around 300- 500kb/sec, column 2 with 20kb/sec

[Archived Post]

Ok.

I have no idea what these things actually do or how to translate the results... or how to a copy of them into this window because they close almost immediately after completing and I'm not able to copy and paste from the DOS prompt for some reason.

The first test gives me 1k in all columns. I am DSL and my ISP tells me this is normal. All tests I ran for them ran normally and they insist everything is working as intended.

The second test times out 10/10 times and doesn't do anything.

I'm playing from Louisiana. I use HughesNet DSL.

Also, I'd appreciate a little less vitriol when dealing with someone who is just looking for a little help, please. I'm positive we're all a little stressed over various things, but simply tell me what you need from me and I'll provide it.

If everyone else who posted here could help out our mod here with the info requested, that would be great.

[Archived Post]

I'm getting the same issue and it's definitely not because of my connection. I, too, get stuck when zoning about 3 out of 10 times. No buttons work and usually my ship is invisible or at times visible but does not respond to commands. On land, my character models don't load and I cannot move around. I have no issues in any other online games that I play. Average ping in WoW is around 40.

It happens with both Federation and Klingon factions.
I play in West Virginia. My computer is running Windows Vista 64 bit.

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 15 ms 30 ms 21 ms 10.229.216.1
2 9 ms 11 ms 7 ms 66-76-208-249.sta.suddenlink.net [66.76.208.249]

3 9 ms 9 ms 9 ms 66-76-208-237.sta.suddenlink.net [66.76.208.237]

4 12 ms 11 ms 11 ms 66-76-225-221.tyrd.suddenlink.net [66.76.225.221
]
5 14 ms 13 ms 13 ms 66-76-225-85.tyrd.suddenlink.net [66.76.225.85]

6 12 ms 15 ms 13 ms cdm-66-76-236-253.athn.suddenlink.net [66.76.236
.253]
7 43 ms 44 ms 42 ms cdm-66-76-236-226.athn.suddenlink.net [66.76.236
.226]
8 85 ms 59 ms 49 ms 173-219-252-252-link.sta.suddenlink.net [173.219
.252.252]
9 38 ms 40 ms 39 ms te0-6-0-7.ccr21.iad02.atlas.cogentco.com [38.104
.206.37]
10 37 ms 37 ms 37 ms te0-2-0-5.ccr21.dca01.atlas.cogentco.com [154.54
.41.113]
11 42 ms 41 ms 41 ms te0-5-0-2.ccr21.jfk02.atlas.cogentco.com [154.54
.42.18]
12 46 ms 46 ms 46 ms te0-4-0-7.ccr22.bos01.atlas.cogentco.com [154.54
.44.50]
13 45 ms 45 ms 45 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
4]
14 74 ms 54 ms 49 ms 38.111.40.114
15 42 ms 41 ms 41 ms 208.95.185.41

Trace complete.


Nettest
contacting nettest server..
Local IP:
Ping: 42.3 msec
Port: 80: 495 KB/sec 21 KB/sec 521 KB/sec 500
Port: 80: 459 KB/sec 23 KB/sec 484 KB/sec 500
Port: 443: 484 KB/sec 22 KB/sec 511 KB/sec 500
Port: 443: 487 KB/sec 21 KB/sec 514 KB/sec 500
Port: 7255: 499 KB/sec 21 KB/sec 525 KB/sec 500
Port: 7255: 212 KB/sec 11 KB/sec 225 KB/sec 500
Port: 7003: 485 KB/sec 22 KB/sec 512 KB/sec 500
Port: 7003: 490 KB/sec 22 KB/sec 516 KB/sec 500
Port: 7202: 497 KB/sec 21 KB/sec 524 KB/sec 500
Port: 7202: 475 KB/sec 21 KB/sec 501 KB/sec 500
Port: 7499: 495 KB/sec 22 KB/sec 522 KB/sec 500
Port: 7499: 480 KB/sec 22 KB/sec 509 KB/sec 500
Port: 80: 477 KB/sec 21 KB/sec 502 KB/sec 500
Idle NIC bandwidth Send: 1 KB/sec Recv: 1 KB/sec
hit return to exit

[Archived Post]

Thanks Sully!

[Archived Post]

Thanks Sully!
While this is great, and I do thank Sully, each user will have different results. His results will not tell me what your problem may be, Catrim.

I am very sorry if you feel there was any virtol in my post. It is a direct copy from a number of threads here as sadly only very few posters actually give us this information. It is very, very difficult for us to track down issues without more information, so I need to ask for it.
I myself cannot explain it better than how I have posted it, I, too, have taken bits and pieces from our Helpful Users as they have posted over the years.

If all of this is not helping, then I can only point to the stickies and ask that you submit a tech ticket. There is no Customer Service support through the forums and I can only help so much. :(

[Archived Post]

I wasn't thanking him for doing it for me

I was thanking him for adding his info to the info pool.

I'll thank you for trying to help. Thank you.

When I can add more info, I certainly will.

[Archived Post]

The last time I was able to get into STO was Thursday. Yesterday and today the launcher has gone from not loading the game beyond loading window to failing the moment presss Engage. The game has caused several blue screens, and just doesn't respond anymore. I can get into my other MMO (not Atari) wtihout any problem, so this problem is definitely with STO. How about some help. :confused:

[Archived Post]

WEnt to a friend's house. Having mostly the same problem... except I'm getting disconnected instead of just locking up... and I'm able to get back to the login server immediately w/o having to wait 20 mins. It's mostly the 'waiting to zone then disconnecting' problem that's going around now. I'm gonna guess that it's complicated by people with crappy internet.

Ran your second test and got 35-39's in the first and last column... and 2's in the middle.

Ran the first test and got 40's and below on most routes with a couple of 150s in there.

The Alt-PrtSc thing isn't working for me... and the windows close immediately on completion or I'd transscribe.

I did this set of test on a different connection... Still in Louisiana, but on Suddenlink cable modem and no wireless.

[Archived Post]

And just in case... lemme post my comp specs here...

Toshiba Qosmio x505 q890 laptop.

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

Operating System Microsoft Windows 7 Home Premium Edition Service Pack 1 64bit (build 7601)
Processor Intel(R) Core(TM) i7 CPU Q 740 @ 1.73GHz
Number of Processors Logical Core Count 8 Physical Core Count 4
BIOS Ver 1.00PARTTBL
Language English (Regional Setting: English)
Physical Memory 6132.480MB
Virtual Memory 2047.875MB
Page File 18414.676MB
Storage C:\ Hard Disk Drive Total Disk Space 47.661GB Free Disk Space 9.801GB
Storage D:\ Hard Disk Drive Total Disk Space 465.759GB Free Disk Space 322.006GB
DirectX Version DirectX 11
Graphic Device(s) NVIDIA GeForce GTS 360M
+Device \\.\DISPLAY1
+Chip GeForce GTS 360M
+Maker NVIDIA
+Video Memory 986.188 MB
+Shared Video Memory 2810.240 MB
+DAC Type Integrated RAMDAC
+Display Mode 1920 x 1080 (32 bit) (60Hz)
+Driver nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,n vwgf2um,nvwgf2um
+Driver Version 8.17.0012.7061
+Driver Date 4/7/2011 11:14:00 PM
+Driver Language English
+Vertex Shader 3.0
+Pixel Shader 3.0
+Vertex Texture Supported
Sound Device(s) Speakers (Conexant SmartAudio HD)
+Device ID {875A01A1-F485-4BE9-9996-5DD833F5167A}
+Device Name CHDRT64.sys
+Driver Version 4.121.0000.0000
+Driver Language English
+Driver Date 4/15/2010 11:46:56 AM
Sound Device(s) SPDIF Interface (Conexant SmartAudio HD)
+Device ID {B1395E40-2BB9-4950-B2ED-A16B2DE41E16}
+Device Name CHDRT64.sys
+Driver Version 4.121.0000.0000
+Driver Language English
+Driver Date 4/15/2010 11:46:56 AM
Input Device(s) {6F1D2B60-D5A0-11CF-BFC7444553540000}
+Name Mouse
+Notes Axis 3 Button 5 Field of View 0
Input Device(s) {6F1D2B61-D5A0-11CF-BFC7444553540000}
+Name Keyboard
+Notes Axis 0 Button 128 Field of View 0

[Archived Post]

I weep for that C: drive D: Please tell us that's solid-state. If the used/free space ratio isn't already giving you problems, it probably will soon.

Not saying that's the cause of your issue, but who knows, I've seen stranger, and good drive maintenance is one-and-a-million with most computer users.

[Archived Post]

Thanks so much for the results you guys post. This is really helping us! :)

[Archived Post]

I weep for that C: drive D: Please tell us that's solid-state. If the used/free space ratio isn't already giving you problems, it probably will soon.

Not saying that's the cause of your issue, but who knows, I've seen stranger, and good drive maintenance is one-and-a-million with most computer users.

It's totally a SSD, good eye. It hasn't been a problem yet. It's actually quite the hobby keeping it clean. If it weren't against the laws of God and Man, I'd make sweet, sweet love to this laptop. Now if only I can do something about my crappy home network... it's like running a Lamborghini on kerosene right now! <3

[Archived Post]

problem w/ game; when i fire my weapon the game casts a power like a plasma grenade

[Archived Post]

Please, if you are experiencing lag issues and similar, please always provide detailed information:

Without detailed information we cannot ever assist you. And detailed information is not "STO does not work but WoW works!". They are different server locations. You so not use the same pathways to get to server A that you use to get to server B.


*Always* run a tracert. Find out which hops you are taking and where the lag starts.
*Always* use the nettest tool to check if you are able to connect properly.
*Always* add from where you are playing (I don't need your address, but we do need to know where in the world you are and what your internet service provider is)



You can run tracerts from a windows prompt or through online tools; select that which works best for you.

The last time I was able to get into STO was Thursday. Yesterday and today the launcher has gone from not loading the game beyond loading window to failing the moment presss Engage. The game has caused several blue screens, and just doesn't respond anymore. I can get into my other MMO (not Atari) wtihout any problem, so this problem is definitely with STO. How about some help. :confused:

1/10
Troll harder :)

[Archived Post]

WEnt to a friend's house. Having mostly the same problem... except I'm getting disconnected instead of just locking up... and I'm able to get back to the login server immediately w/o having to wait 20 mins. It's mostly the 'waiting to zone then disconnecting' problem that's going around now. I'm gonna guess that it's complicated by people with crappy internet.

Ran your second test and got 35-39's in the first and last column... and 2's in the middle.

Ran the first test and got 40's and below on most routes with a couple of 150s in there.

The Alt-PrtSc thing isn't working for me... and the windows close immediately on completion or I'd transscribe.

I did this set of test on a different connection... Still in Louisiana, but on Suddenlink cable modem and no wireless.

the nettest can be copied by right clicking on the windows title bar and selecting edit then mark . you then highlight the texts and hit enter to add it to the window's clipboard were you can then paste in a post.

[Archived Post]

Granted, I know the issues related to sattelite internet. However, latency wasn't a big problem for me prior to S4 release.

Location: Hartsville Tn USA
ISP: Hughesnet
tracert and ping info in attachment
nettest times out and will not connect. have run it about 30 times.
Fully patched
voice chat disabled
on demand patching disabled
all updates and drivers current
nice clear sunny day here(meaning no weather interference for sattelite)

Before S4 patch, even with sattelite latency, the game worked great. I would occasionaly get some lag lock doing PVP, but almost never in PVE.Since S4, I can log into game just fine, but 2 or 3 minuets into any mission, I get the infamous lag lock. Admittedly, my knowlege of how this all works is limited as I am about to begin my sophomore year in studying CIS, but if I had to make a guess, I would guess that there is an issue with the server timing out. Of course, that could just be my ignorace showing.

I know that supporting sat users is a pretty low priority, rightfully so, just thought I'd throw in my two cents for what it's worth. All I know for sure is that prior to S4 there weren't any issues I couldn't live with.

Thanks for reading,
Krog

[Archived Post]

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\******>Tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 9 ms 10 ms 18 ms 10.113.144.1
3 11 ms 11 ms 13 ms 70.169.77.244
4 13 ms 13 ms 10 ms chndcorc01-pos-0-7-0-0.ph.ph.cox.net [70.169.72.
58]
5 10 ms 13 ms 12 ms chnddsrj01-ae2.0.rd.ph.cox.net [70.169.76.229]
6 28 ms 35 ms 23 ms langbprj02-ae2.rd.la.cox.net [68.1.1.19]
7 24 ms 25 ms 24 ms te0-3-0-5.ccr22.lax01.atlas.cogentco.com [154.54
.44.133]
8 51 ms 50 ms 50 ms te0-2-0-5.ccr22.iah01.atlas.cogentco.com [154.54
.27.18]
9 95 ms 80 ms 80 ms te0-1-0-6.ccr22.atl01.atlas.cogentco.com [154.54
.7.237]
10 80 ms 88 ms 78 ms te0-0-0-7.ccr22.dca01.atlas.cogentco.com [154.54
.28.221]
11 84 ms 85 ms 86 ms te0-1-0-7.ccr22.jfk02.atlas.cogentco.com [154.54
.26.170]
12 91 ms 90 ms 100 ms te0-4-0-3.ccr22.bos01.atlas.cogentco.com [154.54
.44.66]
13 241 ms 222 ms 301 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
4]
14 90 ms 105 ms 90 ms 38.111.40.114
15 91 ms 91 ms 114 ms 208.95.185.41

Trace complete.

C:\Users\******>



Wishstone, I posted this in another thread, but figure it wont hurt to repost.

Seems that there are a decent amount of people from the Phoenix area that are having this issue (including me). I am running win7 64bit and I went thru this morning and made sure all my drivers were up to date. Hope this helps if you need more let me know.


Sorry meant to also add that two of my toons are stuck in Kerrat and the other two are stuck in omega leonis. the fifth is in sirius sector and last i checked could still function, but i am gonna just wait till this issue is resolved.. it has wore me out trying to log in and play.

got about an hour in total

[Archived Post]

Same thing happend to me yesterday.
limbo is mild word
i was stucked in hell.not able to move,logout or anything.

[Archived Post]

Granted, I know the issues related to sattelite internet. However, latency wasn't a big problem for me prior to S4 release.



I know that supporting sat users is a pretty low priority, rightfully so, just thought I'd throw in my two cents for what it's worth. All I know for sure is that prior to S4 there weren't any issues I couldn't live with.

Thanks for reading,
Krog

I don't think it's because of a satellite connection. I'm running a 6.5Mb cable close to your area and am experiencing the exact same problems. Now I can zone in about 50% of the time without being trapped spinning in circles or looking at an empty world.

[Archived Post]

Here's my results. Now, my connection isn't bad, and I never used to have lag issues, and I use VoIP just fine (skype was runing and connected during this, just like when I'm playing).

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms easy.box [192.168.179.2]
2 46 ms 48 ms 47 ms dslb-088-066-160-001.pools.arcor-ip.net [88.66.1
60.1]
3 66 ms 48 ms 49 ms 88.79.10.189
4 47 ms 53 ms 47 ms 92.79.212.233
5 54 ms 54 ms 54 ms ffm-145-254-19-198.arcor-ip.net [145.254.19.198]

6 54 ms 54 ms 54 ms ffm-b2-link.telia.net [213.248.68.25]
7 54 ms 54 ms 54 ms ffm-bb2-link.telia.net [80.91.252.175]
8 90 ms 54 ms 55 ms ffm-b12-link.telia.net [80.91.246.119]
9 54 ms 54 ms 54 ms cogent-ic-140549-ffm-b12.c.telia.net [213.248.92.142]
10 61 ms 61 ms 61 ms te0-3-0-2.ccr21.ams03.atlas.cogentco.com [154.54.39.177]
11 82 ms 81 ms 83 ms te0-3-0-7.ccr21.lpl01.atlas.cogentco.com [154.54.37.98]
12 175 ms 175 ms 175 ms te0-1-0-3.ccr21.bos01.atlas.cogentco.com [154.54.31.181]
13 170 ms 171 ms 170 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.134]
14 154 ms 148 ms 159 ms 38.111.40.114
15 * 147 ms 147 ms patchserver.crypticstudios.com [208.95.185.41]

Trace complete.

Pinging patchserver.crypticstudios.com [208.95.185.41] with 32 bytes of data:

Reply from 208.95.185.41: bytes=32 time=148ms TTL=55
Reply from 208.95.185.41: bytes=32 time=149ms TTL=55
Reply from 208.95.185.41: bytes=32 time=149ms TTL=55
Reply from 208.95.185.41: bytes=32 time=148ms TTL=55

Ping statistics for 208.95.185.41:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 148ms, Maximum = 149ms, Average = 148ms

contacting nettest server..
Local IP: 88.66.169.160
Ping: 166.7 msec
Port: 80: 12 KB/sec 8 KB/sec 35 KB/sec 500
Port: 80: 12 KB/sec 8 KB/sec 36 KB/sec 500
Port: 443: 12 KB/sec 7 KB/sec 37 KB/sec 500
Port: 443: 12 KB/sec 8 KB/sec 35 KB/sec 500
Port: 7255: 12 KB/sec 7 KB/sec 37 KB/sec 500
Port: 7255: 12 KB/sec 8 KB/sec 37 KB/sec 500
Port: 7003: 12 KB/sec 8 KB/sec 38 KB/sec 500
Port: 7003: 12 KB/sec 8 KB/sec 36 KB/sec 500
Port: 7202: 12 KB/sec 7 KB/sec 37 KB/sec 500
Port: 7202: 12 KB/sec 7 KB/sec 37 KB/sec 500
Port: 7499: 12 KB/sec 8 KB/sec 36 KB/sec 500
Port: 7499: 12 KB/sec 7 KB/sec 36 KB/sec 500
Port: 80: 12 KB/sec 7 KB/sec 36 KB/sec 500
Idle NIC bandwidth Send: 6 KB/sec Recv: 7 KB/sec
hit return to exit

[Archived Post]

The past 3 days, I've been receiving an error message I haven't gotten.. well, ever. Not even in OB, CB.

"Chat is offline"

Just one more symptom to add to the pile.

[Archived Post]

contacting nettest server..
Local IP: 88.66.169.160
Ping: 166.7 msec
Port: 80: 12 KB/sec 8 KB/sec 35 KB/sec 500
Port: 80: 12 KB/sec 8 KB/sec 36 KB/sec 500
Port: 443: 12 KB/sec 7 KB/sec 37 KB/sec 500
Port: 443: 12 KB/sec 8 KB/sec 35 KB/sec 500
Port: 7255: 12 KB/sec 7 KB/sec 37 KB/sec 500
Port: 7255: 12 KB/sec 8 KB/sec 37 KB/sec 500
Port: 7003: 12 KB/sec 8 KB/sec 38 KB/sec 500
Port: 7003: 12 KB/sec 8 KB/sec 36 KB/sec 500
Port: 7202: 12 KB/sec 7 KB/sec 37 KB/sec 500
Port: 7202: 12 KB/sec 7 KB/sec 37 KB/sec 500
Port: 7499: 12 KB/sec 8 KB/sec 36 KB/sec 500
Port: 7499: 12 KB/sec 7 KB/sec 36 KB/sec 500
Port: 80: 12 KB/sec 7 KB/sec 36 KB/sec 500
Idle NIC bandwidth Send: 6 KB/sec Recv: 7 KB/sec
hit return to exit
[/FONT]
Good nettest results have column 1 and 3 with values between 300- 500kb/sec, column 2 with 20kb/sec . Values lower than this indicate some sort of network problem between your computer and the game servers. Problems can include port blocking, port filtering, trafic throttling, or ISP issues.

[Archived Post]

Good nettest results have column 1 and 3 with values between 300- 500kb/sec, column 2 with 20kb/sec . Values lower than this indicate some sort of network problem between your computer and the game servers. Problems can include port blocking, port filtering, trafic throttling, or ISP issues.

I'm quite surprised how bad those are. I do get a lot more rubberbanding in game since S4 launch but the netgraph ingame tells me my ping sits around 200, which is still acceptable - except when it spikes. And it does that more now.

I haven't changed anything on my networking, and everything else, like VoIP, works normally.When I have STO running, my chat partner tells me they can hear my connection issues. That doesn't happen when STO is not running.

Oh and I'm in Germany, my ISP is Vodafone.

[Archived Post]

Just an update,

bright clear day so no weather interference for sattelite
Tracert/ping info attached
nettest still times out so no info available there

With stability updates from today's patch, attempted a Ceron mission. On the first one I got the BSOD crash which gave the Memory_Pool error. Currently running nVidia GTS450 with 275.33 drivers. I've read a few posts about driver issues on nVida cards. Some say the latest driver update stops the BSOD crashes some say the previous driver version before that stops it. Does anyone have a definitive solution or a link to view for good info on nVida driver issues and this game?

Second attempt resulted in laglock after about 1 min into the Ceron map.

Again, I realize connectivity for sattelite users is a low priority, but I'm still convinced it is a server timeout issue. Any suggestions on settings at my end that might help it would be appreciated, admittedly, my knowlege is somewhat limited.

thanks for reading,
Krog

[Archived Post]

I don't know if this is the reason, but all of these symptoms affected me the past month because my internet was very slow, 20 kb/s slow. when I finally got it fixed yesterday, all these problems went away for me.

[Archived Post]

Just an update,

bright clear day so no weather interference for sattelite
Tracert/ping info attached
nettest still times out so no info available there

With stability updates from today's patch, attempted a Ceron mission. On the first one I got the BSOD crash which gave the Memory_Pool error. Currently running nVidia GTS450 with 275.33 drivers. I've read a few posts about driver issues on nVida cards. Some say the latest driver update stops the BSOD crashes some say the previous driver version before that stops it. Does anyone have a definitive solution or a link to view for good info on nVida driver issues and this game?

Second attempt resulted in laglock after about 1 min into the Ceron map.

Again, I realize connectivity for sattelite users is a low priority, but I'm still convinced it is a server timeout issue. Any suggestions on settings at my end that might help it would be appreciated, admittedly, my knowlege is somewhat limited.

thanks for reading,
Krog

Your pings right off the bat are extremely high.

4 787 ms 1099 ms 1158 ms host977266252.direcpc.com [97.72.252.66]
5 898 ms 769 ms 1129 ms host977225252.direcpc.com [97.72.252.25]
6 758 ms 1178 ms 1288 ms boi-edge-05.inet.qwest.net [67.134.58.201]

Is very bad for the first 3 hops outside your router. You need to contact your ISP and ask what's going on.

[Archived Post]

my connection starts to tank right around that 'qwest' link too, btw.

[Archived Post]

I keep getting locked up when I try to enter Defera. It was working until I tried beaming down.

[Archived Post]

Cryptic I love season 4 it is fantastic, but with all do respect get your act together and make season 4 playable. There is obviously some server issue that is going on. I am betting that the current servers aren't supporting the amount of players, which has been apparently fixed often. That equipment is expensive and I completely understand the position you must be in, but over a week with server problems is not acceptable for monthly paying players. If it's not resolved by the end of the month, when I pay my subscription, I think a two week holiday maybe in order for the servers to be repaired..

Is there any plans to resolve this issue? As I haven't seen many dev posts about it?

P.S. I have tested this on 3 systems and ran tests on those systems as well as contacting my ISP and running checks on the line. This is not an issue on my end.

/End rant.

Reposted.

[Archived Post]

Also, when you notice a freeze in loading a new place, always check the upper left hand corner for more patch downloading...

[Archived Post]

Was hoping today's emergency patch would help my problem.

It did not.

[Archived Post]

On the 29th I haven't gotten stuck in limbo. I did get a BSOD when shutting my PC down.

EDIT: the problem maintains itself again on the 30th. :mad:

[Archived Post]

01.08.2011 ... sometimes the game runs bad to fine, with 2-3+ minute long mapchanges, but mostly iam laglocked and stuck in limbo that the game throws me out after "15 minutes afk" what is hilarious ironic, because i cant do anything ingame, not even log out by myself. :D

Edit: If it runs "well", the chat server pops up and down regulary.

Edit2: Is everyone aware that Champions Online has the same issues since their bigger patch in July? ;)

[Archived Post]

Tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.2.1
2 5 ms 7 ms 13 ms 10.59.144.1
3 9 ms 10 ms 9 ms 10.170.164.249
4 10 ms 11 ms 11 ms 10.170.162.154
5 10 ms 7 ms 7 ms 10.170.162.158
6 8 ms 7 ms 8 ms 216.113.123.237
7 61 ms 58 ms 59 ms 216.113.122.74
8 35 ms 35 ms 35 ms sl-gw36-chi-15-0-0.sprintlink.net [144.232.26.65
]
9 41 ms 36 ms 34 ms sl-crs2-akr-0-10-5-0.sprintlink.net [144.232.24.
48]
10 38 ms 36 ms 34 ms sl-crs2-spr-0-4-5-0.sprintlink.net [144.232.18.1
09]
11 37 ms 40 ms 40 ms sl-st20-bos-0-0-0.sprintlink.net [144.232.8.48]

12 37 ms 37 ms 38 ms sl-internap-190725-0.sprintlink.net [144.223.45.
50]
13 37 ms 37 ms 36 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
04]
14 47 ms 37 ms 37 ms cryptic-3.border11.bsn.pnap.net [216.52.61.78]
15 37 ms 39 ms 37 ms 208.95.185.41

Trace complete.

[Archived Post]

Until yesterday everyting was fine, than huge problems startet - loading times take up to 10 minutes!
Logging in from Germany without any proxy.
Another issue many people report: Chat/Mail server/system works for many only after the 2nd or 3rd login.

Here is the trace result:
Routenverfolgung zu patchserver.crypticstudios.com [208.95.185.41] über maximal 30 Abschnitte:

1 1 ms 1 ms 2 ms 192.168.1.1
2 * 22 ms 20 ms rdsl-lpzg-de02.nw.mediaways.net [213.20.57.163]
3 21 ms 20 ms 21 ms xmwc-lpzg-de02-chan-18.nw.mediaways.net [62.53.183.93]
4 22 ms 21 ms 21 ms rmwc-lpzg-de02-ge-0-1-0-0.nw.mediaways.net [213.20.188.119]
5 26 ms 26 ms 25 ms rmwc-brln-de02-ge-4-2-0-0.nw.mediaways.net [195.71.212.209]
6 26 ms 25 ms 26 ms rmwc-brln-de01-chan-1-0.nw.mediaways.net [62.53.164.33]
7 41 ms 40 ms 41 ms Xe0-1-0-0-grtparix1.red.telefonica-wholesale.net.10.16.84.in-addr.arpa [84.16.10.1]
8 47 ms 47 ms 47 ms So5-0-0-0-grtlontl1.red.telefonica-wholesale.net [213.140.38.30]
9 220 ms 207 ms 209 ms 195.50.90.165
10 141 ms 210 ms 220 ms ae-21-52.car1.London1.Level3.net [4.69.139.98]
11 47 ms 46 ms 49 ms sl-crs1-lon-.sprintlink.net [213.206.131.21]
12 123 ms 123 ms 126 ms sl-crs2-nyc-0-5-3-0.sprintlink.net [144.232.9.164]
13 130 ms 130 ms 129 ms sl-crs2-spr-0-0-2-0.sprintlink.net [144.232.25.23]
14 131 ms 132 ms 132 ms sl-st20-bos-0-0-0.sprintlink.net [144.232.8.48]
15 124 ms 123 ms 126 ms sl-internap-190725-0.sprintlink.net [144.223.45.50]
16 121 ms 124 ms 121 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
17 * 127 ms 126 ms cryptic-3.border11.bsn.pnap.net [216.52.61.78]
18 123 ms 123 ms 120 ms 208.95.185.41


Here the nettest:
Local IP: 77.189.213.155
Ping: 142.9 msec
Port: 80: 92 KB/sec 0 KB/sec 0 KB/sec 500
Port: 80: 167 KB/sec 0 KB/sec 0 KB/sec 500
Port: 443: 233 KB/sec 0 KB/sec 0 KB/sec 500
Port: 443: 162 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7255: 126 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7255: 317 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7003: 73 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7003: 184 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7202: 324 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7202: 331 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7499: 324 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7499: 280 KB/sec 0 KB/sec 0 KB/sec 500
Port: 80: 96 KB/sec 0 KB/sec 0 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec

Please, if you are experiencing lag issues and similar, please always provide detailed information:

Without detailed information we cannot ever assist you. And detailed information is not "STO does not work but WoW works!". They are different server locations. You so not use the same pathways to get to server A that you use to get to server B.


*Always* run a tracert. Find out which hops you are taking and where the lag starts.
*Always* use the nettest tool to check if you are able to connect properly.
*Always* add from where you are playing (I don't need your address, but we do need to know where in the world you are and what your internet service provider is)



You can run tracerts from a windows prompt or through online tools; select that which works best for you.

[Archived Post]

having long load times between maps/zones, long retrieving maps screens after login, unable to log out, etc

[Archived Post]

Don't know what else to call it.

I log in, get in my ship... start to play...

BAM. Suddenly I can't move, chat, or even logout. I can see other people chatting, I can see other people moving, but *I* am locked up completely. I Alt-Tab out of the game, close the whole window and start over... only I can't find the launch server for about 10-15 mins after this happens.

Sure, I have really really crappy DSL, but it worked until this patch. Every other game I have still works. Browsing works. I can download at 300 KB/s. So what's the problem?

I have the same problem today and I get 20Mb/sec download

[Archived Post]

Until yesterday everyting was fine, than huge problems startet - loading times take up to 10 minutes!
Logging in from Germany without any proxy.
Another issue many people report: Chat/Mail server/system works for many only after the 2nd or 3rd login.

Here is the trace result:
Routenverfolgung zu patchserver.crypticstudios.com [208.95.185.41] über maximal 30 Abschnitte:

1 1 ms 1 ms 2 ms 192.168.1.1
2 * 22 ms 20 ms rdsl-lpzg-de02.nw.mediaways.net [213.20.57.163]
3 21 ms 20 ms 21 ms xmwc-lpzg-de02-chan-18.nw.mediaways.net [62.53.183.93]
4 22 ms 21 ms 21 ms rmwc-lpzg-de02-ge-0-1-0-0.nw.mediaways.net [213.20.188.119]
5 26 ms 26 ms 25 ms rmwc-brln-de02-ge-4-2-0-0.nw.mediaways.net [195.71.212.209]
6 26 ms 25 ms 26 ms rmwc-brln-de01-chan-1-0.nw.mediaways.net [62.53.164.33]
7 41 ms 40 ms 41 ms Xe0-1-0-0-grtparix1.red.telefonica-wholesale.net.10.16.84.in-addr.arpa [84.16.10.1]
8 47 ms 47 ms 47 ms So5-0-0-0-grtlontl1.red.telefonica-wholesale.net [213.140.38.30]
9 220 ms 207 ms 209 ms 195.50.90.165
10 141 ms 210 ms 220 ms ae-21-52.car1.London1.Level3.net [4.69.139.98]
11 47 ms 46 ms 49 ms sl-crs1-lon-.sprintlink.net [213.206.131.21]
12 123 ms 123 ms 126 ms sl-crs2-nyc-0-5-3-0.sprintlink.net [144.232.9.164]
13 130 ms 130 ms 129 ms sl-crs2-spr-0-0-2-0.sprintlink.net [144.232.25.23]
14 131 ms 132 ms 132 ms sl-st20-bos-0-0-0.sprintlink.net [144.232.8.48]
15 124 ms 123 ms 126 ms sl-internap-190725-0.sprintlink.net [144.223.45.50]
16 121 ms 124 ms 121 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
17 * 127 ms 126 ms cryptic-3.border11.bsn.pnap.net [216.52.61.78]
18 123 ms 123 ms 120 ms 208.95.185.41


Here the nettest:
Local IP: 77.189.213.155
Ping: 142.9 msec
Port: 80: 92 KB/sec 0 KB/sec 0 KB/sec 500
Port: 80: 167 KB/sec 0 KB/sec 0 KB/sec 500
Port: 443: 233 KB/sec 0 KB/sec 0 KB/sec 500
Port: 443: 162 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7255: 126 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7255: 317 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7003: 73 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7003: 184 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7202: 324 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7202: 331 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7499: 324 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7499: 280 KB/sec 0 KB/sec 0 KB/sec 500
Port: 80: 96 KB/sec 0 KB/sec 0 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec



I have no idea what any of that means:confused:

[Archived Post]

C:\Users\Dad>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 2 ms 4 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 12 ms 8 ms 7 ms sl-gw27-atl-1-0-1.sprintlink.net [144.223.46.121
]
6 9 ms 14 ms 10 ms sl-crs2-atl-0-4-0-2.sprintlink.net [144.232.12.1
19]
7 29 ms 28 ms 27 ms sl-crs2-dc-0-8-5-0.sprintlink.net [144.232.24.23
]
8 29 ms 29 ms 34 ms sl-crs2-rly-0-11-0-0.sprintlink.net [144.232.25.
129]
9 31 ms 30 ms 31 ms sl-crs2-pen-0-0-2-0.sprintlink.net [144.232.18.1
87]
10 36 ms 34 ms 34 ms 144.232.18.209
11 38 ms 37 ms 49 ms sl-crs2-spr-0-0-2-0.sprintlink.net [144.232.25.2
3]
12 40 ms 43 ms 42 ms sl-st20-bos-0-0-0.sprintlink.net [144.232.8.48]

13 46 ms 37 ms 43 ms 208.30.215.82
14 40 ms 40 ms 41 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
04]
15 51 ms 61 ms 42 ms cryptic-3.border11.bsn.pnap.net [216.52.61.78]
16 41 ms 43 ms 47 ms 208.95.185.41

Trace complete.

C:\Users\Dad>

Does this mean anything?

[Archived Post]

Hi folks, I'm getting similar lag issues that have just started for me today. While I'm able to login and patch with no delay or problems, it all starts to go a wee bit pear shaped once we try and get past the character selection screen.

Symptoms I've been experiencing include;


Extreme delay and/or disconnection from the server when loading the first map from the character selection screen.
Random disconnection from the server when in a map.
Being unable to move in sector space or warping/rubber banding in sector space.
Being unable to interact with any objects, doors or NPCs on a ground map. (I'm at DS9 at the moment and can't even beam out to my ship)
Being unable to logout using the gui or /logout command.


All of these symptoms occur more frequently in zones with more than a handful of players in it. I can normally see other players and they appear to be moving and acting normally.

Some spammage now which will hopefully help.

C:\Users\Mazza>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.2.1
2 19 ms 20 ms 19 ms losubs.subs.dsl2.wh-man.zen.net.uk [62.3.87.147]
3 19 ms 18 ms 19 ms ge-2-1-0-164.cr1.wh-man.zen.co.uk [62.3.87.165]
4 26 ms 26 ms 26 ms ge-3-0-0-0.cr2.th-lon.zen.net.uk [62.3.80.45]
5 26 ms 26 ms 26 ms ge-2-0-0-0.cr1.th-lon.zen.net.uk [62.3.80.41]
6 26 ms 26 ms 25 ms sl-gw23-lon-11-1-0.sprintlink.net [82.195.189.65]
7 25 ms 25 ms 26 ms sl-bb22-lon-9-0-0.sprintlink.net [213.206.128.60]
8 27 ms 27 ms 26 ms sl-crs1-lon-0-2-0-0.sprintlink.net [213.206.129.152]
9 95 ms 94 ms 94 ms sl-crs2-nyc-0-5-3-0.sprintlink.net [144.232.9.164]
10 118 ms 99 ms 99 ms sl-crs2-spr-0-0-2-0.sprintlink.net [144.232.25.23]
11 100 ms 100 ms 100 ms sl-st20-bos-0-0-0.sprintlink.net [144.232.8.48]
12 101 ms 118 ms 100 ms sl-internap-190725-0.sprintlink.net [144.223.45.50]
13 124 ms 100 ms 100 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
14 100 ms 105 ms 107 ms cryptic-3.border11.bsn.pnap.net [216.52.61.78]
15 100 ms 100 ms 100 ms 208.95.185.41

Trace complete.


I downloaded and executed nettest.exe that was on page 4 or something but it was unsuccessful, the output is below.


contacting nettest server..
timed out
hit return to exit



That's all the time I have to give on this I'm afraid, I'm going to potter off now and will keep a cursory eye on this thread in the future.

Edit: I'm in the UK btw, ISP is Zen Internet

[Archived Post]

having long load times between maps/zones, long retrieving maps screens after login, unable to log out, etc

now unable to move between sectors of space

[Archived Post]

Howdy. I recently just reactivated my account and I didn't have any lag issues, disconnects, rubber banding, etc. until last night/early this morning. The game ran perfect for about 4-5 days, but now the lag seems to be constant.

Symptoms include:

1. Extreme load times between sectors blocks and when warping into/beaming to or from a system/away team mission.
2. Rubber banding.
3. "Ship lock" during which my ship won't move from a stop, or slow down if already moving. Turning becomes very sluggish and only barely noticeable.
4. Random disconnects. "Disconnected from server."
5. When warping into a system/sector block, or beaming up/down during an away team mission, the screen shows everything that is supposed to be there, but the initial mission briefing from a bridge officer comes up and I can't click "Continue." Rather, I can click the button, but nothing happens. Usually when this happens, I can not interact with anything in the game world or the interface. I can't even log out. I have to Alt-Tab and then close the game that way.
6. General lag issues like clicking a button and having the desired effect happen a second or two after I click the button, enemy ships and troops "teleporting" large distance forward or backward, etc.

I honestly don't know whether or not this is a problem with my connection or on Cryptic's side. I don't presume to know much about networking and lag. I just figured I'd give you my info and let you determine what the problem may be. The only thing I'm fairly certain of is that it's not an issue with my PC, since the game worked on it perfectly a year ago, as well as the last few days that I've been playing since I returned to the game. I also haven't experienced any problems with it while gaming or otherwise. Anyway, any help that anyone could offer would be most appreciated! Thanks!


I live near Hazleton and McAdoo, Pennsylvania, USA. I have a cable internet connection and my ISP is Service Electric Cablevision.

Here's the tracert:

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\*****>Tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 * * * Request timed out.
2 11 ms 12 ms 13 ms gateway-t8-3-014-sosblocal1.hzl.ptd.net [204.186.74.222]
3 29 ms 29 ms 28 ms gateway-t4-3-abn2nyc.abn.ptd.net [207.44.127.58]

4 29 ms 28 ms 28 ms sl-st30-ash-.sprintlink.net [144.228.205.25]
5 31 ms 31 ms 31 ms sl-crs2-dc-0-1-0-0.sprintlink.net [144.232.25.12]
6 30 ms 31 ms 31 ms sl-crs2-rly-0-0-3-0.sprintlink.net [144.232.8.165]
7 32 ms 34 ms 36 ms sl-crs2-pen-0-0-5-0.sprintlink.net [144.232.20.110]
8 44 ms 42 ms 43 ms 144.232.18.209
9 39 ms 38 ms 37 ms sl-crs2-spr-0-0-2-0.sprintlink.net [144.232.25.23]
10 42 ms 41 ms 40 ms sl-st20-bos-0-0-0.sprintlink.net [144.232.8.48]

11 40 ms 41 ms 41 ms sl-internap-190725-0.sprintlink.net [144.223.45.50]
12 41 ms 41 ms 41 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
13 43 ms 51 ms 53 ms cryptic-3.border11.bsn.pnap.net [216.52.61.78]
14 41 ms 41 ms 41 ms 208.95.185.41

Trace complete.


Here's the nettest:

contacting nettest server..
Local IP: 24.115.91.208
Ping: 68.2 msec
Port: 80: 458 KB/sec 26 KB/sec 488 KB/sec 500
Port: 80: 139 KB/sec 9 KB/sec 149 KB/sec 500
Port: 443: 248 KB/sec 14 KB/sec 264 KB/sec 500
Port: 443: 339 KB/sec 19 KB/sec 362 KB/sec 500
Port: 7255: 246 KB/sec 16 KB/sec 262 KB/sec 500
Port: 7255: 245 KB/sec 13 KB/sec 261 KB/sec 500
Port: 7003: 249 KB/sec 12 KB/sec 264 KB/sec 500
Port: 7003: 244 KB/sec 14 KB/sec 260 KB/sec 500
Port: 7202: 239 KB/sec 15 KB/sec 257 KB/sec 500
Port: 7202: 260 KB/sec 14 KB/sec 277 KB/sec 500
Port: 7499: 245 KB/sec 12 KB/sec 261 KB/sec 500
Port: 7499: 247 KB/sec 13 KB/sec 263 KB/sec 500
Port: 80: 244 KB/sec 16 KB/sec 261 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 1 KB/sec
hit return to exit

[Archived Post]

Don't know what else to call it.

I log in, get in my ship... start to play...

BAM. Suddenly I can't move, chat, or even logout. I can see other people chatting, I can see other people moving, but *I* am locked up completely. I Alt-Tab out of the game, close the whole window and start over... only I can't find the launch server for about 10-15 mins after this happens.

Sure, I have really really crappy DSL, but it worked until this patch. Every other game I have still works. Browsing works. I can download at 300 KB/s. So what's the problem?

I have been experiencing the very same issues all this week end but especially today. Today was horrible and i simply stopped trying to play.

I just keep getting disconnected randomly ( during PvP match, while transitioning areas, anywhere basically ). I also am rubberbanding in sector space or on ground maps.

And me too, my other online games or apps are working just fine. I have cable modem connexion.

[Archived Post]

I am on a trial, and also having this issue. I was able to play the entire first day of my trial, and enjoyed it greatly. But today... Log on, no luck. My friend who invited me was also reporting this issue yesterday. She was able to get into a fleet action (Loaded for over 10 minutes, she reported this was not normal) but when she got into the battle, she could move around, but not interact. Other players (including myself) saw her as sitting still at the spawn point.

I am running windows 7 64-bit. I do not know what my friend was using.

Manual dump error ticket ID (thing was 912MB... this better help!): 11493275


Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Tyler>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 8 ms 6 ms 7 ms L100.BLTMMD-VFTTP-38.verizon-gni.net [173.64.84.
1]
3 7 ms 7 ms 6 ms G0-8-3-1.BLTMMD-LCR-21.verizon-gni.net [130.81.1
82.152]
4 8 ms 9 ms 9 ms 130.81.199.2
5 12 ms 9 ms 8 ms 0.xe-7-0-0.XL3.IAD8.ALTER.NET [152.63.34.201]
6 24 ms 29 ms 23 ms 0.ge-7-0-0.XL3.BOS4.ALTER.NET [152.63.0.165]
7 28 ms 26 ms 24 ms POS6-0.GW5.BOS4.ALTER.NET [152.63.25.69]
8 27 ms 24 ms 26 ms internap-gw.customer.alter.net [65.207.236.58]
9 48 ms 234 ms 401 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
04]
10 37 ms 37 ms 34 ms cryptic-3.border11.bsn.pnap.net [216.52.61.78]
11 23 ms 27 ms 24 ms 208.95.185.41

Trace complete.

C:\Users\Tyler>



contacting nettest server..
Local IP: 71.179.94.45
Ping: 30.0 msec
Port: 80: 1369 KB/sec 50 KB/sec 1468 KB/sec 500
Port: 80: 1490 KB/sec 54 KB/sec 1597 KB/sec 500
Port: 443: 1489 KB/sec 56 KB/sec 1599 KB/sec 500
Port: 443: 1380 KB/sec 51 KB/sec 1477 KB/sec 500
Port: 7255: 1408 KB/sec 49 KB/sec 1507 KB/sec 500
Port: 7255: 1471 KB/sec 62 KB/sec 1590 KB/sec 500
Port: 7003: 1380 KB/sec 48 KB/sec 1477 KB/sec 500
Port: 7003: 1430 KB/sec 47 KB/sec 1530 KB/sec 500
Port: 7202: 1409 KB/sec 50 KB/sec 1512 KB/sec 500
Port: 7202: 1381 KB/sec 48 KB/sec 1477 KB/sec 500
Port: 7499: 1385 KB/sec 49 KB/sec 1482 KB/sec 500
Port: 7499: 1457 KB/sec 50 KB/sec 1560 KB/sec 500
Port: 80: 1436 KB/sec 47 KB/sec 1538 KB/sec 500
Idle NIC bandwidth Send: 2 KB/sec Recv: 2 KB/sec
hit return to exit


ISP is verizon.

http://www.speedtest.net/result/1413714782.png

http://pastebin.com/m7dV17w8


As you can see, I very much doubt this is an issue with my system. Something has seriously gone wrong with STO's servers, and this needs to be resolved ASAP as trial time is burning.

[Archived Post]

having long load times between maps/zones, long retrieving maps screens after login, unable to log out, etc

now unable to move between sectors of space

now i cant login without being disconnected.

[Archived Post]

http://www.speedtest.net/result/1413894836.png

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Dad>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 15 ms 9 ms 14 ms sl-gw27-atl-1-0-1.sprintlink.net [144.223.46.121
]
6 11 ms 14 ms 7 ms sl-crs2-atl-0-4-0-2.sprintlink.net [144.232.12.1
19]
7 34 ms 33 ms 37 ms sl-crs2-dc-0-8-5-0.sprintlink.net [144.232.24.23
]
8 31 ms 32 ms 33 ms sl-crs2-rly-0-11-0-0.sprintlink.net [144.232.25.
129]
9 32 ms 30 ms 31 ms sl-crs2-pen-0-0-2-0.sprintlink.net [144.232.18.1
87]
10 36 ms 37 ms 34 ms 144.232.18.209
11 39 ms 38 ms 38 ms sl-crs2-spr-0-0-2-0.sprintlink.net [144.232.25.2
3]
12 44 ms 42 ms 41 ms sl-st20-bos-0-0-0.sprintlink.net [144.232.8.48]

13 40 ms 48 ms 41 ms 208.30.215.82
14 41 ms 42 ms 43 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
04]
15 42 ms 50 ms 51 ms cryptic-3.border11.bsn.pnap.net [216.52.61.78]
16 42 ms 45 ms 40 ms 208.95.185.41

Trace complete.

C:\Users\Dad>
C:\Users\Dad>

Having same issues as yesterday and as descibed in this thread.

Devs, can you say something to this? Please?

[Archived Post]

Hey guys!

I am not sure if it helps but i have been toying with options on the STO Launcher and after having selected:

Use Proxy: EU
Only Patch Through Proxy

I could finally log in the game and play 2 full hours without being disconnected or rubberbanding.

Funny thing is that i am Canadian and live in Montreal, east coast. But so far, it let me play the game without any of the problem i was experiencing last night.

Like i said, i am not sure if it is random luck or really helping. I really cant wait for a real Dev to respond to the issue we have.

[Archived Post]

I'm having exactly the same problems as the original poster.

I bought the game friday and fri-sat it ran sweet and smooth, but since sunday its been terrible.

I hope they fix it soon as I was enjoying myself.

[Archived Post]

Hey guys!

I am not sure if it helps but i have been toying with options on the STO Launcher and after having selected:

Use Proxy: EU
Only Patch Through Proxy

I could finally log in the game and play 2 full hours without being disconnected or rubberbanding.

Funny thing is that i am Canadian and live in Montreal, east coast. But so far, it let me play the game without any of the problem i was experiencing last night.

Like i said, i am not sure if it is random luck or really helping. I really cant wait for a real Dev to respond to the issue we have.

Amazing... I tried this and it works! At least it does for me. Why is that??? I don't get it. I still get disconnected from time to time, but at least now I can actually play the game now. What an odd temporary fix. Thanks for the suggestion!

[Archived Post]

Amazing... I tried this and it works! At least it does for me. Why is that??? I don't get it. I still get disconnected from time to time, but at least now I can actually play the game now. What an odd temporary fix. Thanks for the suggestion!


It makes sense, actually. The problem appears to be with one or a limited number of STO servers. Hence, forcing your connection through a known reliable server (EU main) bypasses the problem.

[Archived Post]

It makes sense, actually. The problem appears to be with one or a limited number of STO servers. Hence, forcing your connection through a known reliable server (EU main) bypasses the problem.

actualy the proxy servers are no where near the game servers. all the proxy server do in give you a different routing path to the game servers and from packet capturesi believe route more game packets over port 80 than the normal 7000=7500 ports .

eu proxy appears to be in ireland and the game server farm is on the east coast USA.

[Archived Post]

actualy the proxy servers are no where near the game servers. all the proxy server do in give you a different routing path to the game servers and from packet capturesi believe route more game packets over port 80 than the normal 7000=7500 ports .

eu proxy appears to be in ireland and the game server farm is on the east coast USA.



Uhm, yes. that's exactly what I said. Not routing through the problematic server solves the problem. Nowhere did I mention location except saying EU main, which was to indicate which server, not its location.

[Archived Post]

I actually AM gonna try using the proxy and see what it does.

For reference, this (http://forums.startrekonline.com/showthread.php?t=226478) is my problem, and it's not even patching, hanging at ten percent every time if that. I have no idea if this'll help me on the Southern East Coast US but I clearly have a bad connection somewhere...

[Archived Post]

I haven't changed anything but the problem appears to have gone away...

[Archived Post]

I tried the Proxies. Didn't work for me. I locked up about 12 mins in.

I really appreciate everyone continuing to post info and give their ideas on how to fix this. It's only a matter of time before they figure this out.

[Archived Post]

Count one more with conection Issues. Basically, I'm experiencing the same thing as everyone else. Stuck on the loading screens for minutes sometimes. Noticed that it loads on a steadily from 0 to ~ 2% thern jumps to about 40%-50% then stucks for a while. When I'm able to get into the mission, the UI takes a while to oload. Again, even minutes. On a Exploration mission, I spawned near a borg sphere, and the time it took to load UI etc was enough for my ship become part of the debris that were nearby (warp in scene showed up on the moment it was destroyed. But other tries take longer, and I just saw a respawn screen that didn't work). But after i manage to get on the mission, on general I don't have major problems. Although today I got an unusually high lag on this mission.

Results from tracert and nettest are anexed, as well the DxDiag info. Also I've run a internet speed conection test at speedtest.net, and the results were for download 1.91 Mbps and for upload 0.27 Mbps, what is the usual speeds. I know some results are very poor on nettest, but I always played using the same router, modem and ISP, from this very same location, and never had this sort of problem.

There is only one thing that I think may be a problem on my end. This is a new computer. Have it for one month and had the oportunity to test only in two other locations. One was a hotel, with what look liked a 500 kbps conection, so I'll ignore. The other, was a 2 Mbps cable conection, although I don't trust the ISP (it's a little ISP that serves only a little town). I noticed last week that playing the game was impossible. But It was also impossible to get into steam and navigate on the web was slow too. However, I had two other computers conected to the same router, and navigating normally. And further more, I have Ubuntu installed on an external hard drive. And I booted from linux to do my work, and for my surprise, I was able to navigate on the web normally. However, I traveled from this litlle city to a bigger city (where I have conection with a ISP that I trust), I had only a minor problem conecting my router (windows auto-fixed itself, so I got conected pretty fast) and then, internet durfing and steam log in were back to normal. And seeing all these posts about people having trouble conecting, make me wonder if the problem is really on my PC. But I don't want to discard this possibilitie yet.

Also, nettest and tracert were executed as administrator. Also, before executing both tests, took down my windows firewall as well my router firewall. Didn't disable Avira, because so far I know, it doesn't block conections unless it detects malicious software. Also, if it is not clear above, I executed both tests from my good conection (from the ISP I trust, not on the one I coldn't even browse the web).

Didn't tried enabling proxy settings. I will try to test this tomorrow. And try to log in from my university. There I had already played succesfully and if I'm not mistaken, the cable that conects my city pass first there and only after that goes to my ISP. I'll post later what happened.

Obs.: Sorry for the bad english. I am not a native speaker. I think I'll have to start practicng my writing a bit more...

[Archived Post]

Bypass Steam. This single thing has helped a lot of people.

<3 <3 <3

Also, if it's a new computer... make sure your drivers are up to date. I know only until very recently the NVidia drivers for my computer didn't notify you when the new drivers are available. This was corrected in the last driver I got, but I don't know if a computer shipped for retail NOW would have that driver's feature.

Just to recap some stuff:

Turn off Vivox in game
Turn on Disable On Demand Patching in the launcher
Try Proxies
Reinstall

[Archived Post]

FYI : after having problems for the last 48 hours, I popped on this morning to find that the server is behaving as it should.
I don't know whether that's because it's 11am GMT and fewer people are playing the game at the moment or, if indeed, the problem has been fixed.

I've changed no settings in game or in the launcher.

Hm, I need to head to work now, but I'll check again in the evening and see if the situation is the same.

[Archived Post]

Bypass Steam. This single thing has helped a lot of people.

<3 <3 <3

Also, if it's a new computer... make sure your drivers are up to date. I know only until very recently the NVidia drivers for my computer didn't notify you when the new drivers are available. This was corrected in the last driver I got, but I don't know if a computer shipped for retail NOW would have that driver's feature.

Just to recap some stuff:

Turn off Vivox in game
Turn on Disable On Demand Patching in the launcher
Try Proxies
Reinstall

I don't think the problem was Steam. Anyway, bypassed it and tried with the EU server. And then suddenly everything started to work. But I tried around 1 PM GMT. The other tests were past 10-11 PM GMT, and I think the server has more loads on these times. I'll see if I manage to test around this time today. Also I forgot to mention. I had already turned off on demand patching. Just didn't tried to disable vivox.

Also, I noticed the UI taking a bit longer around 15 PM. Nothing very serious. Just took some seconds to it completely load. But this already hapened before Season 4. Anyway, I'll make one or moretests and post what hapened here. Hopefully, this may help the dev's find a solution for the people who couldn't solve its problems yet.

[Archived Post]

Here's my results. Now, my connection isn't bad, and I never used to have lag issues, and I use VoIP just fine (skype was runing and connected during this, just like when I'm playing).

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms easy.box [192.168.179.2]
2 46 ms 48 ms 47 ms dslb-088-066-160-001.pools.arcor-ip.net [88.66.1
60.1]
3 66 ms 48 ms 49 ms 88.79.10.189
4 47 ms 53 ms 47 ms 92.79.212.233
5 54 ms 54 ms 54 ms ffm-145-254-19-198.arcor-ip.net [145.254.19.198]

6 54 ms 54 ms 54 ms ffm-b2-link.telia.net [213.248.68.25]
7 54 ms 54 ms 54 ms ffm-bb2-link.telia.net [80.91.252.175]
8 90 ms 54 ms 55 ms ffm-b12-link.telia.net [80.91.246.119]
9 54 ms 54 ms 54 ms cogent-ic-140549-ffm-b12.c.telia.net [213.248.92.142]
10 61 ms 61 ms 61 ms te0-3-0-2.ccr21.ams03.atlas.cogentco.com [154.54.39.177]
11 82 ms 81 ms 83 ms te0-3-0-7.ccr21.lpl01.atlas.cogentco.com [154.54.37.98]
12 175 ms 175 ms 175 ms te0-1-0-3.ccr21.bos01.atlas.cogentco.com [154.54.31.181]
13 170 ms 171 ms 170 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.134]
14 154 ms 148 ms 159 ms 38.111.40.114
15 * 147 ms 147 ms patchserver.crypticstudios.com [208.95.185.41]

Trace complete.

Pinging patchserver.crypticstudios.com [208.95.185.41] with 32 bytes of data:

Reply from 208.95.185.41: bytes=32 time=148ms TTL=55
Reply from 208.95.185.41: bytes=32 time=149ms TTL=55
Reply from 208.95.185.41: bytes=32 time=149ms TTL=55
Reply from 208.95.185.41: bytes=32 time=148ms TTL=55

Ping statistics for 208.95.185.41:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 148ms, Maximum = 149ms, Average = 148ms

contacting nettest server..
Local IP: 88.66.169.160
Ping: 166.7 msec
Port: 80: 12 KB/sec 8 KB/sec 35 KB/sec 500
Port: 80: 12 KB/sec 8 KB/sec 36 KB/sec 500
Port: 443: 12 KB/sec 7 KB/sec 37 KB/sec 500
Port: 443: 12 KB/sec 8 KB/sec 35 KB/sec 500
Port: 7255: 12 KB/sec 7 KB/sec 37 KB/sec 500
Port: 7255: 12 KB/sec 8 KB/sec 37 KB/sec 500
Port: 7003: 12 KB/sec 8 KB/sec 38 KB/sec 500
Port: 7003: 12 KB/sec 8 KB/sec 36 KB/sec 500
Port: 7202: 12 KB/sec 7 KB/sec 37 KB/sec 500
Port: 7202: 12 KB/sec 7 KB/sec 37 KB/sec 500
Port: 7499: 12 KB/sec 8 KB/sec 36 KB/sec 500
Port: 7499: 12 KB/sec 7 KB/sec 36 KB/sec 500
Port: 80: 12 KB/sec 7 KB/sec 36 KB/sec 500
Idle NIC bandwidth Send: 6 KB/sec Recv: 7 KB/sec
hit return to exit


I configured a port forwarding for 80, 443, 7255, 7002, 7003 and 7499, and the problem got WORSE. I got limboed during space fights, as well as when entering maps/sector blocks. :eek:

[Archived Post]

the game uses the full 7000-7500 nettest only checks some of the more critical ports like 7255 is the patching port, 7003 auth server etc.

if you want ot check all you ports you can use a web base port checker
http://www.firebind.com/col.php

the fact that port 80 and 443 are so low indicate heavy throddling as those ports should not be filtered by normal ISP traffic management schemes

[Archived Post]

Fixed my own problem, I can play again.

[Archived Post]

Made a thread, but methinks there are a whole bunch of people with the same problem as I have.

Anyway, I've attached my nettest. See below.

Also: Catrim, what'd you do on your end? Might be a workaround :D

[Archived Post]

the game uses the full 7000-7500 nettest only checks some of the more critical ports like 7255 is the patching port, 7003 auth server etc.

if you want ot check all you ports you can use a web base port checker
http://www.firebind.com/col.php

the fact that port 80 and 443 are so low indicate heavy throddling as those ports should not be filtered by normal ISP traffic management schemes

I'm not sure what you mean by throddling. Browsing/downloading from the WWW works with good speeds. I might run the link later, but the fact is, I didn't have these problems with STO until season 4 (yes, I had the same issues when it was on Tribble).

[Archived Post]

one of the biggest change was the adding of the ingame chat. this add a lot to the packets transmitted and also require tighter syncing which some ISP packet filtering software sees as unwanted traffic therefore adds extra filtering.
if your connection was marginal before but just good enough to play this added feature may have dropped it ot below minium.

anytime nettest is below 250 in columns 1 and 3 and less than 14 in column 2 you will have increase chance for lag and disconnects.

[Archived Post]

one of the biggest change was the adding of the ingame chat. this add a lot to the packets transmitted and also require tighter syncing which some ISP packet filtering software sees as unwanted traffic therefore adds extra filtering.
if your connection was marginal before but just good enough to play this added feature may have dropped it ot below minium.

anytime nettest is below 250 in columns 1 and 3 and less than 14 in column 2 you will have increase chance for lag and disconnects.

Yea. So is there any chance in hell this will improve? Because if there's not (and it sounds like it is by design), then I want to not renew my sub...

[Archived Post]

Yea. So is there any chance in hell this will improve? Because if there's not (and it sounds like it is by design), then I want to not renew my sub...

So i am out of re-sub as well. Like things are going, this is not gonna to be fixed.. forever. :(

[Archived Post]

Yea. So is there any chance in hell this will improve? Because if there's not (and it sounds like it is by design), then I want to not renew my sub...

you can disable on demand patching in the launcher options . it may help. in game chat only disable in game so not sure if turning it off will remove the data packets for the chat.

[Archived Post]

I bought STO about a week ago..

started fine and I enjoyed it a lot but suddenly I ran into the exact problems the OP has. since then I've had other problems such as crashing in a certain place.

STO is a good game theres no denying that but the tech support and backup is a joke.

I've sadly cancelled my sub.

[Archived Post]

New patch coming today and on the notes, 0 bug fixes for these issues. If i wasnt a lifetime sub id have cancled already this is beyond rediculous.

Pull your head out of your collective *&$ cryptic and fix these issues your losing customers.

[Archived Post]

I'm having this same issue, although it eventually clears. Basically whenever I enter a new zone, whether it's the sector map, star cluster, ground map, bridge, DS9 and etc, for about 30 seconds I can take no action. The first clue is that numerous buttons from the UI will be missing, Once those begin to fill in when I am in sector space I can start to move.

Ground maps are much worse. It will appear as though all elements have loaded but when I attempt to move I get rubber banded right back to where I beamed in at. Repeatedly.

I am running Win 7 64 bit.

Same thing for me to the word, I even have Win7 64 bit. Interesting.

I'm getting dizzy watchin my ship spin like a top.

[Archived Post]

you can disable on demand patching in the launcher options . it may help. in game chat only disable in game so not sure if turning it off will remove the data packets for the chat.

I'll disable vivox and see. The game was running smoother yesterday, and no limbo, but I didn't try to do any missions, I only travelled from Eta to ESD and back :p

[Archived Post]

so thanks me having satelite i cann't i play and i'm lifer this sucks and i disable both

[Archived Post]

i got the same problem.

But i assumed it was my internet provider.

I live literally out in the sticks. no DSL or Cable internet available at all. the only thing i got is Hughes.net. Satallite internet. Horrible upload times. download is suppose to be 1 meg. (Dont believe it because its not)

i was so forced to move to the middle of 1700's rural america. the only diffrence is i dont use candles at night.

anyway if anyone has a suggestion that could help i would appreciate it

[Archived Post]

Good thing I'm not the only crazy one. I have having the same problems as everyone else in this thread. I am having a difficult time logging in and warping to other sectors. It always says server not responding and then the countdown begins. I really hope you get this fixed and fixed soon.

I reinstalled star trek online and the patcher seems to pause and not download anything when it gets to about 20-30% i would have to cancel and then it would download and pause again. When I finished downloading and I loaded the game I was stuck at the cryptic logo waiting to load, then it was stuck again :mad:

[Archived Post]

Last couple of days I did not get stuck. Maybe things are looking up (nettest values are still bad).

[Archived Post]

Last couple of days I did not get stuck. Maybe things are looking up (nettest values are still bad).


same here knocks on wood

[Archived Post]

Saturday and Sunday night (GMT+1) were getting worse - I got stuck twice sat,and countless times on Sunday evening. Looks like the increased population exasperated the problem... so much for getting the most out ofthe q weekend :p

[Archived Post]

Same problem 7:30 CST constant disconnects 100% packet loss from hops 9 10 11 the lack of response will dive me to Star Wars even though I am a lifetime. I really do like this game and I am infuriated at the incompetence.

[Archived Post]

Tuesdays emergency patch seems to have reset the limbo problem back to where I am stuck every other loading screen. :(

[Archived Post]

seems my laglock is back after the last patch

[Archived Post]

It has improved for me over the last week. Except monday where I got stuck three times. The problem seems very infrequent for me now.

[Archived Post]

I am getting rubber-banded all over the place tonight.

Cryptic has had this issue since COH.

Please Cryptic, I love playing this game, but it's getting unplayable. What's going to happen when you go FTP, and the entire server is one huge lockup?

Please, Fix this.

[Archived Post]

i hate this sto work fine for bout a day now i'm stuck again...........i know satelite suck for mmos. but this beyond funny now