Extended Maintenance (January 12, 2012)

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The Holodeck shard is undergoing an extended maintenance. We anticipate the shard will be back online at approximately 1 hour (12:00PM PST / 20:00 UTC). We apologize for any inconvenience.

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Great ^^ Well 4 hours is a really short time for an update...

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Great ^^ Well 4 hours is a really short time for an update...

I think its more like 5 hours

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At least the websie is accessible, to inform us of the extended maintenance :)

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um so that would be 1300est and its now 1400est......is it still down?

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I don't suppose it would be possible to have times given in GMT? It's really difficult to know what time things are happening as no idea what US based time zones are. Thanks for all your hard work anyway ^^ Looking forward to seeing new improvements and changes as time progresses!

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The Holodeck shard is undergoing an extended maintenance. We anticipate the shard will be back online at approximately 1 hour (12:00PM PST / 20:00 UTC). We apologize for any inconvenience.

* Cries...:(

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Will the german forum return?

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I don't suppose it would be possible to have times given in GMT? It's really difficult to know what time things are happening as no idea what US based time zones are. Thanks for all your hard work anyway ^^ Looking forward to seeing new improvements and changes as time progresses!

I'd ask this as well. It's easier to calculate your time of gmt then it is from utc.

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Loving the new look to the website! :D

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um so that would be 1300est and its now 1400est......is it still down?

Actually that would be 15:00 EST

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when will that be i am in timezone GMT +2 so then it makes it when 11pm? or when someone tell me you should atleast put time for european player so that they know when to excpect the maint to be over

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Lately, it seems like the game is down more than it is up...

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Ahh, finally able to learn what's happening. That's a relief.
As long as what's wrong gets fixed.

Seems most of us here so far have Life-Time subs. It's not like we're in a hurry, anyway hehe

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Great ^^ Well 4 hours is a really short time for an update...

In fairness 4 hours is twice their normal time, they're now doing another hour to fix the update. Go figure.

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I don't suppose it would be possible to have times given in GMT? It's really difficult to know what time things are happening as no idea what US based time zones are. Thanks for all your hard work anyway ^^ Looking forward to seeing new improvements and changes as time progresses!

The OP also lists 20:00 UTC. Isn't UTC identical to GMT when Europe is not in Summer Time?

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the look on the forums is awesome :)

just saying however that at the time of this post the website shows all messed up on firefox latest version

keep up the great work


Best Regards

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website and launcher new stylle looks good, but trieing to brings friends and they not very happy with first day play/update day lol

hoo well they will get it sometime lol

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I don't suppose it would be possible to have times given in GMT? It's really difficult to know what time things are happening as no idea what US based time zones are. Thanks for all your hard work anyway ^^ Looking forward to seeing new improvements and changes as time progresses!

Gmt is 4 hours behind EST. PST is roughly 3 hours behind EST (given that you live on the east coast of North America) it was suppose to be up at around one. f you live in the UK then its somewheres like 7 hours ahead of GMT. so a standard 1000pst means 1700GMT

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um so that would be 1300est and its now 1400est......is it still down?

I'm seeing their post as saying 12:00 PST, which would be 3 pm US Eastern time, and 8 pm across the pond in jolly ol' England.

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Actually that would be 15:00 EST

ah ok i was an hour, thanks

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the look on the forums is awesome :)

just saying however that at the time of this post the website shows all messed up on firefox latest version

keep up the great work


Best Regards

Just gotta clear your cache and refresh it will be fine after lol

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DT started at 0900 EST, according to the post above DT is to be till 1500 EST which is a total of 6 hours.. not 4 and not 5... 6 hours.... just thought id clarify for all you having trouble with math... LOL

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Is 20 UTC supposed to be 22 (GMT+2) or GMT +3 like the start of the maintenance?

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The new site is nice as is the new launcher, too bad the Login server doesn't work, which makes the game a moot point.

Console isn't helpful either:

Done loading Loginscreen_Teleporter (0.03)
Signed into Vivox (https://www.trekp.vivox.com/api2)
Login failure: Connection to the login server timed out.
UNACCOUNTED FOR (68.47)
Loading UITextureAssembly... done (1904 UITextureAssembly). (0.06)
Loading UIStyleFont... done (193 UIStyleFont). (0.00)
Loading UIStyleBar... done (408 UIStyleBar). (0.00)
Patch Streaming: Entering inactivity
Login failure: Connection to the login server timed out.
Login failure: Connection to the login server timed out.
Login failure: Connection to the login server timed out.

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I must play!!:( ......i guess i can wait.

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PST is GMT or UTC -8 hrs, so 12PM PST would be 8PM UTC, or 20:00. Thiis would not include any local time adjustments for winter.

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The new site is nice as is the new launcher, too bad the Login server doesn't work, which makes the game a moot point.

Agreed, couldn't access the game all morning, hope they give out complimentary Dilithium for all the Duty Officer missions I couldn't start.

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I wonder if they accidentally deployed F2P and are now fixing it...

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The Holodeck shard is undergoing an extended maintenance. We anticipate the shard will be back online at approximately 1 hour (12:00PM PST / 20:00 UTC). We apologize for any inconvenience.

i gopwe you fixed "The Foundry" not working for Silver players?

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Yeah, but the server has been down since 2pm GMT. For those not counting, thats six hours, assuming its back up at 8pm. Once again, Europeans are shafted... Be fair about maintenance times.. I assume you want our money just as much as you want North Americans?

I don't see why we have to be inconvenienced so much for the benefit of a group of other players based on their timezone, constantly? Why not share the burden abit more fairly? Is that so unreasonable to ask?

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Awesome job on the new Website design, but it looks off in Chrome. The borders and links are all off and some text runs into the pictures...but still, keep on rockin!

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PST is GMT or UTC -8 hrs, so 12PM PST would be 8PM UTC.

That's what you'd think it would mean but they said the maintenance would start 13 UTC when it actually started 14 UTC. That's why I'm asking.

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I'd ask this as well. It's easier to calculate your time of gmt then it is from utc.

UTC (zulu time) is almost the same as GMT, when one speaks of 2000 UTC you can replace the UTC with GMT if it makes you feel better, UTC is a more precise form of time calculation which replaced GMT.

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Gmt is 4 hours behind EST. PST is roughly 3 hours behind EST (given that you live on the east coast of North America) it was suppose to be up at around one. f you live in the UK then its somewheres like 7 hours ahead of GMT. so a standard 1000pst means 1700GMT

How do you figure that out! UTC is Universal Time Calculateed and is GMT, so UK in winter is UTC/GMT. PST is -8 hours

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It seems that people are getting puzzled. so I will say this clearly.

UTC is another term for GMT, it is the same thing. therefore, its going to be up at 8pm, 9pm for Germany, 10pm for Eastern Europe.

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Oh dear, this was my day off, it's 20:14 here now, kinda wished the maintenance times were more in line with European times as well.

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I just hope like hell we don't have to re-do all those fing skill points again. This is gettig rediculous. I think we should get a pro-rated month for all this damn down time. I'm paying to play this ****ing game, not watch it sit idle. ::mad:

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I wonder if they accidentally deployed F2P and are now fixing it...

I think they accidentally jettisoned the server out the airlock and are now going through Common-level duty officers to retrieve it.

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Shame the game is down but new website design is really nice.

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It seems that people are getting puzzled. so I will say this clearly.

UTC is another term for GMT, it is the same thing. therefore, its going to be up at 8pm, 9pm for Germany, 10pm for Eastern Europe.

It seems Cryptic is puzzled. Maintenance started 14 UTC and NOT 13 UTC like it was said in the launcher.

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Oh dear, this was my day off, it's 20:14 here now, kinda wished the maintenance times were more in line with European times as well.
Yeah. Looks like no STO at all for me today. Thanks a lot. Lately, to us Europeans this is starting to feel more like Star Trek Offline rather than Star Trek Online...

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Europe here, too. can't play the game, great... would you please add an extra day to my subscription term for this? since your service is not usable for me most of the day, or do you expect us to play during the night sleep hours??!

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Um the fact that you guys put up another post saying when it will be up since there IS a delay is AWESOME! I for one appreciate it. In the past, it would have been up when it was up. lol. So thank you for the update :D

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Yeah. Looks like no STO at all for me today. Thanks a lot. Lately, to us Europeans this is starting to feel more like Star Trek Offline than Star Trek Online...


a old Rule: Necer play on Patchday

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Activate the EMH to prepare an analgesic cream for the login server distortion of UTC...probably caused by a cryptic chroniton torpedo.

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count ya self lucky guys, when DCUO hit F2P the server was down for 11hrs lol

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Yeah, but the server has been down since 2pm GMT. For those not counting, thats six hours, assuming its back up at 8pm. Once again, Europeans are shafted... Be fair about maintenance times.. I assume you want our money just as much as you want North Americans?

I don't see why we have to be inconvenienced so much for the benefit of a group of other players based on their timezone, constantly? Why not share the burden abit more fairly? Is that so unreasonable to ask?

The ideal situation would be to offer a second shard for EU.

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1 hour? and the rest a whole day wasted.
and when they finnish there is always trouble and why an extended maintanance cycle when they already did maiintanance the past 4 or 5 days.
instead of making it run more smoothly it has not run wright the last 5 days. a pitty though because i do love this game.
my tip for the next great overhaul , add more campains and more playable races

maarten ( the Netherlands )

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sorry wrong thread

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a old Rule: Necer play on Patchday
But only if you're European.

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count ya self lucky guys, when DCUO hit F2P the server was down for 11hrs lol

Don't jinx it!

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when is this game coming back on-line?

it's 2:20 pm eastern time as of this post. i've been trying all morning to get on with no luck.

yeah, sure is great you have a pretty web site to a game that's off-line. . .very stupid move guys.

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um so that would be 1300est and its now 1400est......is it still down?

@pjoiner19, actually it is 1500est.

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What is this trickery? I bought the game 3 days ago. Yesterday i could not log in. Today I can not log in. Seriously I think about deinstalling this mess. What the heck is happening here?

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I hope they work out all the bugs before F2P goes live. Wish they would announce the down time in advance so I can plan to clean my desk or do something ells

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when is this game coming back on-line?

it's 2:20 pm eastern time as of this post. i've been trying all morning to get on with no luck.

yeah, sure is great you have a pretty web site to a game that's off-line. . .very stupid move guys.

@StormBringer1 FYI, it should be back at around 3pm EST. That is 12pm PST.

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What is this trickery? I bought the game 3 days ago. Yesterday i could not log in. Today I can not log in. Seriously I think about deinstalling this mess. What the heck is happening here?

welcome to patch day!

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F2P preparing Gage . Get used to it :) In next few days it wont get better :))

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Thank you cryptic for letting the community know. I for one completly understand that sometimes downtime does not go acording to plan. Keep up the great work.

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a old Rule: Necer play on Patchday

You mean the whole week? Wasn't it account server maintenance yesterday and another maintenance tuesday?

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guys please relax they are preparing for the F2P launch this frequency and length of downtime around this period is normal just before a launch.

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What is this trickery? I bought the game 3 days ago. Yesterday i could not log in. Today I can not log in. Seriously I think about deinstalling this mess. What the heck is happening here?

Just a little pause to fix that which was not broken from the player end. They had to modify a few things to let PWE accounts log in as well as cryptic accounts. Of course, PWE gets top billing there, so if you had been a loyal customer the last 2 years, you too could know the joy of being brushed to the back as the new masters claim the house. Enjoy the reskin of the website though.

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What is this trickery? I bought the game 3 days ago.
You could have just downloaded it for free and wait for 5 more days...

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A Cardassian Vol has gotten into the servers again ... , they are chasing it down as we speak . :)

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Game Server Comes Back Up at...

3pm EST
2pm CST
1pm MST
12pm PST

8pm GMT

33 minutes after this post

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What is this trickery? I bought the game 3 days ago. Yesterday i could not log in. Today I can not log in. Seriously I think about deinstalling this mess. What the heck is happening here?

This week and and weekend might be heavy with patches as the game works to get everything read for free 2 play. It is annoying but necessary so they get the kinks worked out and you get a better game (hopefully) once you can log in...

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Gmt is 4 hours behind EST. PST is roughly 3 hours behind EST (given that you live on the east coast of North America) it was suppose to be up at around one. f you live in the UK then its somewheres like 7 hours ahead of GMT. so a standard 1000pst means 1700GMT

You REALLY REALLY need to go re-learn your timezones..

GMT is Greenwich Mean Time, which is in London, UK

GMT is 5 hours ahead of EST, which is 3 hours ahead of PST.

10:00am PST is actually 6pm GMT

The shard is advertised as being down until 8pm GMT.. That's 12 noon PST..

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as of now the time here is 7,29pm lol, so it better come on sooooooon

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Praise be to PICARD!! "i'm getting withdrawls" need to start my mission again i was half way through when the servers went down. Teach me to read the forums and notices they put up, before i start these things. :o

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GMT is Greenwich Mean Time, which is in London, UK
Aww, come on...it's not that bad.

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You REALLY REALLY need to go re-learn your timezones..

Please send that memo to Cryptic too. ;)

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Has nobody played an MMO b4 during patch and release days. . . I dont plan on playing at all today. . If i can i can if not oh well. . go out do something go see a friend spend time with family read a good book. . dont live for the game or you will find life has passed you by. . :rolleyes:

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Actually.. the fractions second difference b etwen UTC and GMT is so small, the UTC and GMT are interchangable...

UTC is based on the Atomic clock using GMT as a base line.. So, UTC=GMT.. all you have to do is decide to add or subtract for your time zone..

East Coast US - GMT -5
Central US - GMT-6
West Coast - GMT-8

So for CENTRAL Time Zone US users, 1200 UTC=0600am....

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Aww, come on...it's not that bad.

I didn't name it.. that's what it stands for.. :)

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whats RLY annoying is that the servers wernt down this long when season 4 and 5 came out lol, so how longs it gonna be down for on the 17th, and i pray cryptic dont make the same mistake sony made with dcuo, all paying players had to Q lol, i was like 5000+ in queues at times, untill a week after they sorted out the priority logon,

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<Mon Card' MSRs>


Minte i be of assistance in this matter

http://www.timeanddate.com/worldclock/converter.html

its not a very many that have to worry over NATO time and look in a FM to the 24hr world time chart..

Nice looks of new

^SB^

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Im getting an headache from all those timezone conversions, just add an extra clock next to your(clock) timezone with the UTC timezone(clock) that STO uses and voila a small mouse move and you know when it comes back up:D

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4 or 5 hr is not bad I have seen much worse and like I have seen some one else say at least there leting us know whats going on and to that I have to say thanks guys and I like the new site

tbarlow

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It really concerns me that the devs are silent. I mean, when the devs are silent, its not a good sign.

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Has nobody played an MMO b4 during patch and release days
WoW hasn't had problems on patchdays in ages. Neither did STO, lately.
Also, they didn't announce any patch, so I had good reason for looking forward to play.
Did not anticipate this kind of hickup...

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Oh look, yet more updates during european primetime......

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hmmmm wonder if that guy on the sto main page has arm ache? he's been holding that phaser for nearly 2 yrs nw lol XD

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This is how you ward off new customers.......What is this trickery? I bought the game 3 days ago. Yesterday i could not log in. Today I can not log in. Seriously I think about deinstalling this mess. What the heck is happening here? Yep, F2P is a great idea.......just look at the benefits we are reaping already. Ohhhh, ****ing joy!!

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i hope you fixed "The Foundry" not working for Silver players?


Cryptic?? anyone??

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This is how you ward off new customers.......What is this trickery? I bought the game 3 days ago. Yesterday i could not log in. Today I can not log in. Seriously I think about deinstalling this mess. What the heck is happening here? Yep, F2P is a great idea.......just look at the benefits we are reaping already. Ohhhh, ****ing joy!! chill dude, not all things go to plan, if u think today is bad wait till the 17th when it hits F2P full time lol

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i kept getting fatal error messages cryptic eroor.exe now i i have no trouble all the sudden did you people at star trek online fix the issue i was having because i know i wasnt alone in this alot of people were having the same problem i went on the blogs did you guys revamp the launcher because now i dont have trouble loding into star trek online i am just waiting for star trek online to restart gameplay

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Cryptic?? anyone??

Look at the release notes for today...its supposed to be fixed with this patch...
http://www.startrekonline.com/release_notes

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WoW hasn't had problems on patchdays in ages. Neither did STO, lately.
Also, they didn't announce any patch, so I had good reason for looking forward to play.
Did not anticipate this kind of hickup...

It may have not been officially announce but was on calendar for the early release of F2P, so I assumed there would be a patch. . .

Wow has a thousand times the revenue stream then STO does. . I personally dont like Wow, but more power to them. . this extra revenue equals much more man power and testing. . And as far as my friends tell me they still have had problems with patches in recent years just have more manpower to fix them quicker

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4 or 5 hr is not bad I have seen much worse and like I have seen some one else say at least there leting us know whats going on and to that I have to say thanks guys and I like the new site

tbarlow

To be honest though they need to learn a thing or four from Arena.net When they update Guild Wars, each server is hot patched behind the scenes (the users never notice this).

Then when it comes time to update, they just log off, update (which is usually in the MB's not 100's of MB's) and re-login, and the updated servers are already available for use. The servers are intelligent enough to offer instances to both players who haven't updated and different instances to those who have updated.

Something I WISH STO did.. especially is it's now PRIME time in Europe but YET AGAIN, we have to sit and twiddle our thumbs all the while our playing time being eroded by the second.

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the website looks amazing, has sto gone f2p now?

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server is back up folks

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chill dude, not all things go to plan, if u think today is bad wait till the 17th when it hits F2P full time lol

As long as I'm a paying customer, "chilling" is not my option. Go read the other nine pages of complaints for this jaked up ****.

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all this time for 437mb worth of patchin????

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The one thing I LOVED about WOW was their PVP zones. WSG, AB, and AH were all awesome in their own way.

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The shard is now back online. Apologies for any inconvenience this may have caused.