Wtf is the point in an early start if you cant get your bonus items

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ok this is fu--ed up i want to make a joined trill char to get the bonuses, but guess what they wont let me make one till i get my retail key on tuesday,

wtf is the point of a head start when im going to have to re roll and start again on tuseday? real this is bad planning, i was considering a lifetime sub until i seen first hand how terrible cryptic realy are at planning ahead,

Hell even the grind fest that was **** made sure we got our pre order stuff for early start, amature, plain and simple thats all that can be said.

they better offer us the chance to upgrade our current chars to the bonus ones or ill not be bothering with this game after my first 30 days, i played this cause i dont want to grind, and all you done is made sure i will have to.

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ok this is fu--ed up i want to make a joined trill char to get the bonuses, but guess what they wont let me make one till i get my retail key on tuesday,

wtf is the point of a head start when im going to have to re roll and start again on tuseday? real this is bad planning, i was considering a lifetime sub until i seen first hand how terrible cryptic realy are at planning ahead,

Hell even the grind fest that was **** made sure we got our pre order stuff for early start, amature, plain and simple thats all that can be said.

they better offer us the chance to upgrade our current chars to the bonus ones or ill not be bothering with this game after my first 30 days, i played this cause i dont want to grind, and all you done is made sure i will have to.

you should have a nap...you might feel better after you're done.

Play a klingon...or use your guy to get gear then make your trill at launch.

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ok this is fu--ed up i want to make a joined trill char to get the bonuses, but guess what they wont let me make one till i get my retail key on tuesday,

wtf is the point of a head start when im going to have to re roll and start again on tuseday? real this is bad planning, i was considering a lifetime sub until i seen first hand how terrible cryptic realy are at planning ahead,

Hell even the grind fest that was **** made sure we got our pre order stuff for early start, amature, plain and simple thats all that can be said.

they better offer us the chance to upgrade our current chars to the bonus ones or ill not be bothering with this game after my first 30 days, i played this cause i dont want to grind, and all you done is made sure i will have to.

Don't lie, **** was the same, you couldn't get your bonus items in headstart, but **** only offered in-game items so it wasn't really a big deal.

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OMG I got what I paid for but not the free stuff???

If you were considering a LIfetime sub 4 days aint gonna kill you.

I feel your pain though, I want my Connie!

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ok this is fu--ed up i want to make a joined trill char to get the bonuses, but guess what they wont let me make one till i get my retail key on tuesday,
As much as the game is a disappointment, this information has been known since pre-order bonuses were listed.

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This has been covered an rehashed may times in beta.

Bottem line is that this is really the fault of the retailer for not giving you your key.

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ok this is fu--ed up i want to make a joined trill char to get the bonuses, but guess what they wont let me make one till i get my retail key on tuesday,

...

they better offer us the chance to upgrade our current chars to the bonus ones or ill not be bothering with this game after my first 30 days, i played this cause i dont want to grind, and all you done is made sure i will have to.

They told us this would be the case. For weeks now.

I would suggest not playing until you can play the character you want to play, since it is so important to you. Four days won't matter much after a week or two of play.

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They told us this would be the case. For weeks now.

I would suggest not playing until you can play the character you want to play, since it is so important to you. Four days won't matter much after a week or two of play.

The problem is i only have 3 more days off work then im gonna have no time at all to play for over a week, which means while you guys are flying round in your t3 ships ill still be in a noob ship cause i would have had to start again on tuseday,

As i said bad planning on there part, and as for knowing about it for weeks, this is the first ive heard of it, so perhaps they should improve there communication aswell.

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The problem is i only have 3 more days off work then im gonna have no time at all to play for over a week, which means while you guys are flying round in your t3 ships ill still be in a noob ship cause i would have had to start again on tuseday,

As i said bad planning on there part, and as for knowing about it for weeks, this is the first ive heard of it, so perhaps they should improve there communication aswell.

Why is it bad planning on there part that your going to be at work and unable to play, would you have liked them to move release forward so that you could play on your time off? :rolleyes:

Also who cares if others are in T3's while your still in a noob ship, are you one of those weird people that like to try to always be the fastest to level up so they feel 'cool'?

Trust me when i say, you wont be the only person in a noob ship, so i wouldn't worry too much, gentle giant.

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ok this is fu--ed up i want to make a joined trill char to get the bonuses, but guess what they wont let me make one till i get my retail key on tuesday,

wtf is the point of a head start when im going to have to re roll and start again on tuseday? real this is bad planning, i was considering a lifetime sub until i seen first hand how terrible cryptic realy are at planning ahead,

Hell even the grind fest that was **** made sure we got our pre order stuff for early start, amature, plain and simple thats all that can be said.

they better offer us the chance to upgrade our current chars to the bonus ones or ill not be bothering with this game after my first 30 days, i played this cause i dont want to grind, and all you done is made sure i will have to.

That was covered a million times during open beta, no surprise here

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This has been covered an rehashed may times in beta.

Bottem line is that this is really the fault of the retailer for not giving you your key.That line of thinking is a fallacy. It is not the fault of the retailer by any means.

The problem is i only have 3 more days off work then im gonna have no time at all to play for over a week....

As i said bad planning on there part....The problem is on your end, not on STO's nor on your employer's. Forethought on your part could have given you the days to play. Nothing is preventing you from getting your Tier 3 or 4 or 5 ship in these next 3 days, aside from commitment to the game and real life priorities. For the many faults that lie at Cryptic's feet, this is not one of them.

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the point of this post isnt anything to do with my days off work i was just expressing the fact that cause i will have to start a new char again on tuesday and because of my work comitments i wont be able to keep up with my mates.

the point of my post is why the hell they couldnt of gave us the joined trill char now why wait to tuseday? its a bit of a game breaker for us who wanted to use the head start to do just that and get a hads start, is that so hard for you people to understand?

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Whether or not it was covered a million and one times during beta, I do agree with the OP. For those of us who want to play a Joined Trill or heck anyone who ordered a DDE or other some vendor-exclusive bonus item there is no reason why we couldn't have our retail keys now.

I purchased my copy on Steam. All it would take for them to send me my key is 1 TCP packet. There is no reason why the retailers couldn't have made sure that people who pre-ordered got their keys in time for head start.

I understand where retailers are coming from with wanting to discourage people from getting a pre-order just for the items and then cancelling it, but what is the harm in giving us our retail key now? Obviously as soon as you activate that key you can no longer cancel the pre-order. In much the same way that you can't return things to any store if you've clearly opened the box and used the product in such a fashion that the retailer can no longer resell it to a different customer.

I really see no reason why I should have to wait until 2 February to get something that I've already paid for, in full and advance, weeks ago.

And on a side note, I was not aware at the time of purchase that my head start would be essentially pointless. So by the consumer laws that apply in my country, Steam should provide me with the product as advertised.
I've filed a support ticket with Steam about this as they are the retailer in my case and have requested that they abide by EU law and provide me with the product as they advertised it in their store. That means the full retail key. I suggest other EU customers do the same. At least if their vendor of choice did not advertise that part of the product would not be available at head start.

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the point of this post isnt anything to do with my days off work i was just expressing the fact that cause i will have to start a new char again on tuesday and because of my work comitments i wont be able to keep up with my mates.

the point of my post is why the hell they couldnt of gave us the joined trill char now why wait to tuseday? its a bit of a game breaker for us who wanted to use the head start to do just that and get a hads start, is that so hard for you people to understand?

You could always play a toon, make money on it, get items on it, then when you make your Joined Trill send it all too him and get a... head start on money and gear?

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I'm just waiting until retail to make my JT, and finishing up Dragon Age in the meantime. I figure, at least a lot of kinks should be worked out of the system by then (ie: the account server issue), so for me it'll make the start that much smoother.

I'm not thrilled about it, but there's nothing to be done but complain, and I just don't have the energy to complain too much. If it were more than four days I might have been really verbal about it though.

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You could always play a toon, make money on it, get items on it, then when you make your Joined Trill send it all too him and get a... head start on money and gear?

That is an excellent idea.

Personally I didn't get a life time subscription to buy a borg character. I got it becuase it made good buying sense and will pay for itself in 18 months. I also doubt it will be offered again at that low a rate.

Now, with all that said, I understand how people feel frustrated about no specials till launch. Imagine how frustrated people feel that don't come to these forums? They just think their order is narfed up. Cryptic is going to get a lot of customer support tickets asking about this. I would think they should have put some kind of notice somewhere at log in to let folks know of this situation.

But, the above is just my 2 cents woth. Your mileage may very.

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Very good post. I have the same problem. I was hoping to play in this head-start... and with my joined Trill. But now... due to pethetic planning on the developers and retailers (both equally), anyone that wants to play a joined Till has to wait until February 2nd.

This is the sencond time that Cryptic/Atari has allowed false advertisment to be part of their regular business. They need to fix this now, and not for me or the people wanting to play a Trill... but for their own selves. They should want to be an honest company that makes honest advertisement adds.

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OMG I got what I paid for but not the free stuff???

If you were considering a LIfetime sub 4 days aint gonna kill you.

I feel your pain though, I want my Connie!

So do I!!
:(

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You could always play a toon, make money on it, get items on it, then when you make your Joined Trill send it all too him and get a... head start on money and gear?


Errr... How? I never saw any way to transfer items from one character to another in the beta. But considering the poor state of the documentation, I'm not surprised that I missed it...

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Errr... How? I never saw any way to transfer items from one character to another in the beta. But considering the poor state of the documentation, I'm not surprised that I missed it...

Apparently there is in game mail that lets you do this, i haven't used it myself though.

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Apparently there is in game mail that lets you do this, i haven't used it myself though.

It was already in.

You need to go to an exchange, use the bank terminal, and choose the mail option.

NOTE: To attach items you MUST be at the bank terminal in the exchange (unless they change this), you can NOT attach items by using the mail option anywhere else.

Hope that helps. :)

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Hmmm... that is a very good idea. Thanks to both of you. Maybe I will play during headstart, and send a few weps upgrades or consoles over to the JT once I'm allowed to create one.

Thanks!

EDIT: and yes, I realize the really good stuff is bound... I wonder if you can sent credits? Pretty sure merits would be out...

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Hmmm... that is a very good idea. Thanks to both of you. Maybe I will play during headstart, and send a few weps upgrades or consoles over to the JT once I'm allowed to create one.

Thanks!

EDIT: and yes, I realize the really good stuff is bound... I wonder if you can sent credits? Pretty sure merits would be out...

The only way I know of is to have a friend hold said credits and trade them back, mail had no function to do the same (I think it's a mechanic meant to stop currency sellers).

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all you lifers are happy because you got your borg at head start, but if you didn't then you would be complaining too... ohh wait you guys did and so you got it... so yeah i will complain my self over the join trill. i want it as my main, I want to make it at head start and i want what was promised when I purchased the game from d2d.

why wouldn't I complain? if you buy a car with all packages, and you take it home and then open the hood to find no motor you would be ****ed. thats how i feel here same thing!

I want to make my joined trill now at head start!

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all you lifers are happy because you got your borg at head start, but if you didn't then you would be complaining too... ohh wait you guys did and so you got it...

I don't begrudge them, I just wish I had received the same level of service. :(

Don't hate on the lifers just because they got treated proper though.

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You bought something that wouldn't be avaliable until the 2nd. Cryptic REPEATEDLY told every whiner that the Joined Trill was not retroactive. It was all over the forums during OB. What is with you people?

Yes, I have the digital deluxe. I would like my joined trill now. Not going to happen, not going to be retroactive. Get over it. They could do it by hand but would have to knock off one of your traits for the joined trill trait, doing a more elegant system now would be way more effort than it is worth.

Just screw around with an alt (current skill cap means you can't even attempt to do two things badly.) or roll a Klingon for head start like me.

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*sigh* you sound like those lifetime subbers that cried over 4 hours without their Borg characters. Wait patiently for your Joined Trill, I know I am.

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ok this is fu--ed up i want to make a joined trill char to get the bonuses, but guess what they wont let me make one till i get my retail key on tuesday,

wtf is the point of a head start when im going to have to re roll and start again on tuseday? real this is bad planning, i was considering a lifetime sub until i seen first hand how terrible cryptic realy are at planning ahead,

Hell even the grind fest that was **** made sure we got our pre order stuff for early start, amature, plain and simple thats all that can be said.

they better offer us the chance to upgrade our current chars to the bonus ones or ill not be bothering with this game after my first 30 days, i played this cause i dont want to grind, and all you done is made sure i will have to.

So many trolls lack spacebar.

Except Vox. Vox never lacks spacebar. Trolling trolls is funny.

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ok this is fu--ed up i want to make a joined trill char to get the bonuses, but guess what they wont let me make one till i get my retail key on tuesday,

wtf is the point of a head start when im going to have to re roll and start again on tuseday? real this is bad planning, i was considering a lifetime sub until i seen first hand how terrible cryptic realy are at planning ahead,

Hell even the grind fest that was **** made sure we got our pre order stuff for early start, amature, plain and simple thats all that can be said.

they better offer us the chance to upgrade our current chars to the bonus ones or ill not be bothering with this game after my first 30 days, i played this cause i dont want to grind, and all you done is made sure i will have to.

How do they know which version of the game you have, the code is in the box, I feel your pain, I want my joined Trill too, but I know why I cant have it.

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ok first off I bought it Knowing i would be making my joined trill at the head start , First release of the game..... This change was not on the site news. it was not announced at the retailer before buying it, and I do not troll forums to read the extra news that get slipped away. I look for them at the main site and no it was not on the news section.

I will ***** I will complain, its my right to. I purchased the game, I was told I could make a joined trill and so much more. so i do not give a **** how cryptic plans to get everyone the joined trill as long as they do, I do not want to make a alt, i do not want to make a Klingon... I want to make a Joined trill as my main character and my only character. I played the beta tested the game gave my reports and feedback as excepted from a beta TESTER, but now its live the game is final and it is released if its not then how are so many people on right now playing? beta is over.

I ordered the Deluxe version for the extra stuff, the extra stuff to advance in the game before others do, that is what a Head start is. now I have to recreate a character after Feb, 2 and I will be behind other folks, so the head start is a ****ing joke.

Yeah i am ****ed, yeah I am complaining and if you do not like it then stop reading this post and play the damn game. I for one will stand my ground and will complain to either resolve this or just to say **** cryptic for good, I gave them way to many chances on their other failed games.


I am Tired of mmo's coming out and not giving you what they said they would. this happens to many times and all the ones that do that end up loosing that mmo. so its up to cryptic to make this the one for them or to fail.

I said what i wanted to say, Now its your turn Cryptic what do you have to say for your self?

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If you cannot use the items you are suppose to get as a bonus in headstart then promoting the enhanced version is false advertising period. Since you cannot use any items you could just preorder your regular game and after headstart you would have most of the items listed. I am aready a LT6 will make LT Commander today so I no longer need the bonus cruiser or the special shield since i will havea better one by then.

So,I like a lot of other preorder customers feel ripped off,and like I paid $20 extera for a freaking regular game.

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They told us this would be the case. For weeks now.

I would suggest not playing until you can play the character you want to play, since it is so important to you. Four days won't matter much after a week or two of play.

I'm assuming "They" is cryptic...which is a mute point because the retailers don't mention it.

If I buy an item with headstart access and certain bonuses...I shouldn't have to be checking on forums to see whether or not I get the bonuses included in my preorder at a later date.

That's like buying a car that includes free A/C but once you've bought the car and brought it home you find out the A/C won't be installed for a few weeks and had you called the manufacturer you would have known about it...but the person who sold you the car itself elected not to mention it at all...but thanks for the money anyways...and hey, the A/C is free so quit whining about it.

It's only a few days so not a big deal for me as far as an inconvenience factor...it is however an incredibly poor business call and as far as I'm concerned misleadling sales information. I'm sure there's many more who feel the same way.

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ok first off I bought it Knowing i would be making my joined trill at the head start , First release of the game..... This change was not on the site news. it was not announced at the retailer before buying it, and I do not troll forums to read the extra news that get slipped away. I look for them at the main site and no it was not on the news section.

I will ***** I will complain, its my right to. I purchased the game, I was told I could make a joined trill and so much more. so i do not give a **** how cryptic plans to get everyone the joined trill as long as they do, I do not want to make a alt, i do not want to make a Klingon... I want to make a Joined trill as my main character and my only character. I played the beta tested the game gave my reports and feedback as excepted from a beta TESTER, but now its live the game is final and it is released if its not then how are so many people on right now playing? beta is over.

I ordered the Deluxe version for the extra stuff, the extra stuff to advance in the game before others do, that is what a Head start is. now I have to recreate a character after Feb, 2 and I will be behind other folks, so the head start is a ****ing joke.

Yeah i am ****ed, yeah I am complaining and if you do not like it then stop reading this post and play the damn game. I for one will stand my ground and will complain to either resolve this or just to say **** cryptic for good, I gave them way to many chances on their other failed games.


I am Tired of mmo's coming out and not giving you what they said they would. this happens to many times and all the ones that do that end up loosing that mmo. so its up to cryptic to make this the one for them or to fail.

I said what i wanted to say, Now its your turn Cryptic what do you have to say for your self?

How do they know you bought the Deluxe version? I'm not saying you didn't but wheres your proof, they is why we can't play as joined trill, I was a Beta tester and knew the whole time I wasn't going to have my joined trill, I have no problem, my Trill is going to be my main char, and an escort cap, I am making an alt char for a crusier class.

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ok first off I bought it Knowing i would be making my joined trill at the head start , First release of the game..... This change was not on the site news. it was not announced at the retailer before buying it, and I do not troll forums to read the extra news that get slipped away. I look for them at the main site and no it was not on the news section.

http://www.startrekonline.com/preorder-faq


Q: How do I get the exclusive costume pieces and the Joined Trill?

A: Once you’ve added your retail key to your account, the costume pieces and Trill are unlocked for you during character creation.

Q: Can I "install" my exclusive Trill symbiote after I create a different character?

A: No. Trill is a species option players can choose during character creation, not a symbiote they can implant into an existing character after character creation.

That has been up on the MAIN PAGE before OB and the pre-order retail page and pre-order faq page was announced in the news. There was no change this was always the way they said it would be.

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How do they know you bought the Deluxe version? I'm not saying you didn't but wheres your proof, they is why we can't play as joined trill, I was a Beta tester and knew the whole time I wasn't going to have my joined trill, I have no problem, my Trill is going to be my main char, and an escort cap, I am making an alt char for a crusier class.

Proof would be in the CD KEY they were issued in the version they purchased.

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We have people who think they can get around the system by:

Buying the pre-order from ShopA, getting the POKey, applying the POKey to their account, and then cancelling the pre-order.
Then they move to ShopB and do the same.
Then they move to ShopC and do the same.
Until they have ALL POKeys applied.

To curb this activity, Cryptic has wisely made it so you have to activate your paid for account key before you get the POReward(s).

Unfortunately, becasue of the few bad people out there, everyone else has to wait for their paid for account key to activate their PORewards.

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Proof would be in the CD KEY they were issued in the version they purchased.

Right the Cd Key that is still in the box you pick up on tues, not that generic piece of paper your were given with a beta code.

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Proof would be in the CD KEY they were issued in the version they purchased.

No one has purchased a copy of STO except D2D customers like me. Everyone else has pre-ordered and could cancel at any moment before release.

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I decided to simply pass on head start all togeather and just wait for my hard coppy (need it anyway as my beta version of the game got screwed up by some kind of bug and I needed to re-download the game. Rather than do that, I opted to just quit beta and wait for my hard coppy.)

Dosn't matter anyway as I have enough reading from anthropology to keep me busy until the 2nd.

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why do all of you assume i got this game and be getting a box? I ordered it online as a digital copies and that is how i got the beta key and retail key, they both are assigned to my account and purchase,

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I just hope my ignore list can handle the strain of all the new names I've been adding.

As soon as I start seeing "wtf" junk I know its time to add a new name to the list...

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why do all of you assume i got this game and be getting a box? I ordered it online as a digital copies and that is how i got the beta key and retail key, they both are assigned to my account and purchase,

You are lying or someone made a mistake. The bonuses are tied to the retail key. So if you have your pre-order key and retail key entered you will have the bonuses. I just checked D2D and it isn't giving me the retail key so you must have purchased it from one of the other guys who will allow you to cancel your order thus making your story even more unlikely.

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Not having your pre-order items on early start day is a real bummer, but on the bright side it's nothing a couple xanax won't fix!

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I just hope my ignore list can handle the strain of all the new names I've been adding.

As soon as I start seeing "wtf" junk I know its time to add a new name to the list...

While I don't disagree about the unappealing title, I find your need to come in and poke the carcass with a stick rather curious.

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why do all of you assume i got this game and be getting a box? I ordered it online as a digital copies and that is how i got the beta key and retail key, they both are assigned to my account and purchase,

Why should you get something that no one else gets?

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Why is it that most ppl don't get their bonus stuff untill launch when I allready got mine? :S

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Why is it that most ppl don't get their bonus stuff untill launch when I allready got mine? :S

Mostly, bad planning and a perk system gone awry.

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While I don't disagree about the unappealing title, I find your need to come in and poke the carcass with a stick rather curious.

It's fun to poke





----Poke

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the point of this post isnt anything to do with my days off work i was just expressing the fact that cause i will have to start a new char again on tuesday and because of my work comitments i wont be able to keep up with my mates.

the point of my post is why the hell they couldnt of gave us the joined trill char now why wait to tuseday? its a bit of a game breaker for us who wanted to use the head start to do just that and get a hads start, is that so hard for you people to understand?Your post was a long rant that sums up the point that you didn't read and/or pay attention. And not having your joined trill is in no way a game-breaker. :rolleyes:

You could always play a toon, make money on it, get items on it, then when you make your Joined Trill send it all too him and get a... head start on money and gear?Read this post. You might learn a clever idea.

all you lifers are happy because you got your borg at head start, but if you didn't then you would be complaining too... ohh wait you guys did and so you got it... so yeah i will complain my self over the join trill. i want it as my main, I want to make it at head start and i want what was promised when I purchased the game from d2d.

why wouldn't I complain? if you buy a car with all packages, and you take it home and then open the hood to find no motor you would be ****ed. thats how i feel here same thing!

I want to make my joined trill now at head start!That's simply too bad; you're not getting it now. You'll get it when you agreed to receive it: February 2nd. Your analogy is entirely lopsided. (Not to mention you don't explain how you'd get a car home without an engine AND without knowing that.) A better one would be that you want to buy a new car. The automaker states that anyone who preorders this new car will receive fuzzy dice. The fuzzy dice will be delivered on Feb 2, but your car will be available on Jan 29. You can still drive your car without the fuzzy dice.

Why is it that most ppl don't get their bonus stuff untill launch when I allready got mine? :SThe only bonus you could have would be the lifetime subscription bonus, which has nothing to do with the preorders.

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The only bonus you could have would be the lifetime subscription bonus, which has nothing to do with the preorders.

I got my pre order bonus tho and don't have a lifetime sub
And incase you don't believe me Click (http://img156.imageshack.us/img156/866/screenshot2010013001241.jpg) Click (http://img156.imageshack.us/img156/6994/screenshot2010013001242.jpg)

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I got my pre order bonus tho and don't have a lifetime sub
And incase you don't believe me Click (http://img156.imageshack.us/img156/866/screenshot2010013001241.jpg) Click (http://img156.imageshack.us/img156/6994/screenshot2010013001242.jpg)Very interesting, I stand corrected. That should be a mistake (and Cryptic has been known to make a few). As nice as it is, I would hate for Cryptic to "revoke" your ship until Feb 2, since you were not supposed to have it now (not that I would complain by not having mine).

I wonder if the Borg captain "error" is related to this? ;)

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yah but i agree with a post earlier in this thread, wtf is the point? i pre-ordered the hardcopy, then when i wasn't going to get my key from the store (EB Games), i had to pre-order through Steam cause i wanted to participate in the beta so we wouldn't get another champions online launch, and here we are, star champions trekking online.

and now my pre-order bonuses and special items from BOTH copies of the game i have now, which are supposed to be merged together in my account, won't be available until the game officialy launches on the 2nd...

*breath in*

...which is 1 day after i go to camp to work in the 'patch for 2 weeks, unable to play at all, and my 4-day head start with a joined trill will actually be 10 days behind by the time i get back.

WONDERFUL, WONDERFUL lack of planning.

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While I don't disagree about the unappealing title, I find your need to come in and poke the carcass with a stick rather curious.

It's a bad habit based on my exhaustion of rant threads and people having emotional meltdowns on public forums.. That... and I'm tired of "wtf" and "fail" be so FREAKING overused.

I'll see if I can resist poking the carcass next time...

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What's awesome is how many people are complaining like this is a big shocker when this was announced way before today. I'm sick of reading the same complaint over and over again in zone chat. Even I knew these items were not available today, and all I got was a deflector dish.

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Very interesting, I stand corrected. That should be a mistake (and Cryptic has been known to make a few). As nice as it is, I would hate for Cryptic to "revoke" your ship until Feb 2, since you were not supposed to have it now (not that I would complain by not having mine).

I wonder if the Borg captain "error" is related to this? ;)

Dunno if it is a Cryptic mistake, I just checked my mailbox when I got up this morning and my retailer had mailed me a key for the bonus item and the link for where I should enter it. But I will just have to wait and see if cryptic takes action against it.

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Although I don't think Cyptic exactly excels in communication with its customer base, they explained that these items would not be available for head start at least a month ago. Your retailer probably doesn't know what they're talking about.

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Don't lie, **** was the same, you couldn't get your bonus items in headstart, but **** only offered in-game items so it wasn't really a big deal.

Yes, you could not get your bonus items in **** but don't lie, the bonus items in **** were not your character race.

The real answer is that there is no advantage to be had for anyone who preordered for the advantage of an unique race. You can still save your name and play around until time to delete and start over.

Tricky logic for some people but he has a legit point.

I'm sure Cryptic did it this way to prevent people from ordering tons of preorders and then canceling all but one of them. It sucks but if any company has to chose to watch their back or your's I'm sure I know who's back they will watch.

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Sadly, none of the retailers selling the pre-orders apprises the purchaser that the bonus items won't be available during the head start period. It's not entirely Cryptic's fault, but there was clearly some communication breakdown in the proper info not getting to the retailers -- unless the retailers are being outright deceptive.

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Sadly, none of the retailers selling the pre-orders apprises the purchaser that the bonus items won't be available during the head start period. It's not entirely Cryptic's fault, but there was clearly some communication breakdown in the proper info not getting to the retailers -- unless the retailers are being outright deceptive.I seriously doubt that the multitudes of retailers who are in competition with each other conspired together to keep this information from their customers. In all likelihood, any blame lies with Cryptic. However, as was stated by Cryptic long ago, posted in the FAQ, talked about in the (now archived) pre-beta forums, and discussed in Open Beta itself, the pre-order bonus items are scheduled to be available February 2.

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I also thought I would be able to play as a Joined Trill today. I've read the forums but I wasn't clear on how this all works. I would've rather they charged my credit card already and let me get my bonuses.
So many are frustrated. So many are tempted to just cancel preorders. So many feel mislead.
Um, wait... I can cancel my preorder??

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Aww, i really feel for you'! You can't use your digital items until few days...I think i'm going to cry now...sorry.... *sob* :(


/sarcasm off.

Go outside for a little.

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Wow... these threads cannot cease to amaze me.

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I have the joined trill bonus item, but I am going to start a new character and level it as soon as possible, is there any way I can exchange my joined trill for something more accessible to my character?

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Just hold on are u guyz saying that whoever is playing JOINED TRILL need to start over on 2nd FEB !!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I just spend whole day leveling.

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you should have a nap...you might feel better after you're done.

Play a klingon...or use your guy to get gear then make your trill at launch.

Two problems with that (and that was my thoughts exactly)

1) We are limited to two slots (unless you bought a year or lifetime). In order to give gear to your guy at launch you cant create a Klingon (need both slots for 2 fed chara). But there is even a BIGGER issue...

2) DO NOT MOUNT anything you want to pass to your character. If you do you cant mail it , cant put it in a fleet bank.... I know. I unmounted my Covalent Sheild Mk1 to give to a fleetmate.... I couldnt give it to him becuase it was previously mounted (wtf stupid rule is that).

A way around Number 1 is to be in a fleet (you can trust) and put the gear you gather and money in your fleet bank for withdrawl on monday/tuesday.

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Just hold on are u guyz saying that whoever is playing JOINED TRILL need to start over on 2nd FEB !!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I just spend whole day leveling.


Yes. Joined trill is not yet in the game. Trill is, but not joined trill.

Pre order perks do not activate until you activate a retail code, which comes either with the box or via email on release day.

(some stores have broken street date though or have employees snatching some codes, there's a few connies flying around in game atm)



HOWEVER,

not all is lost. Feel free to play for loot to send to your new characters come feb 2nd, so they can go forward with a bit of an easier start.

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Just hold on are u guyz saying that whoever is playing JOINED TRILL need to start over on 2nd FEB !!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I just spend whole day leveling.

Yes.... the Joined Trill has to be made when you make your character.

I love this game...and the devs did a great job BUT...

NONE of the advertisments for the game said that the bounus items would not be available at the start. BAD BAD BAD move. A lot of folks didnt READ the FAQ about bonus items until they bought the game and signed up. Its almost false advertising.

But I forgive the devs.... Im just a tiny bit ticked about it. But no use *****ing.

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Two problems with that (and that was my thoughts exactly)

1) We are limited to two slots (unless you bought a year or lifetime). In order to give gear to your guy at launch you cant create a Klingon (need both slots for 2 fed chara). But there is even a BIGGER issue...

2) DO NOT MOUNT anything you want to pass to your character. If you do you cant mail it , cant put it in a fleet bank.... I know. I unmounted my Covalent Sheild Mk1 to give to a fleetmate.... I couldnt give it to him becuase it was previously mounted (wtf stupid rule is that).

A way around Number 1 is to be in a fleet (you can trust) and put the gear you gather and money in your fleet bank for withdrawl on monday/tuesday.

Hi, welcome to MMOs, where green, blue etc color coded gear is Bind on Equip - even states before you equip it that it will be bound to you and will be unable to trade it. Most MMOs do this.. WoW, LoTR etc etc..

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Hi, welcome to MMOs, where green, blue etc color coded gear is Bind on Equip - even states before you equip it that it will be bound to you and will be unable to trade it. Most MMOs do this.. WoW, LoTR etc etc..

This^^ and...there will more than likely be bind on pickup items also in STO, you loot it, it's yours, whether you can use it or not....

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Ok i didnt realize i was on the eve online forums and not the sto ones or atleased i would have though i was with the sheer number of *******s on here /sarcasm off

oops that was about as subtle as a cricket bat in the face but like i care.

firstly i like many others didnt know bonus items wouldnt be available at head start infact the advertisement on the atari websit where i purchased the game kinda leads you to think you do heres a quote of it so you can see what i mean.

Pre-order offer:
Pre-order now and receive guaranteed access to the open beta, and access to the head-start weekend. Beta begins January 12, 2010 and runs through January 26, 2010. Head start will begin on January 29, 2010, and runs through launch.

Pre-order customers receive a registration card (or email) calling out the offer and delivering a UNIQUE code which will flag their account to receive all pre-order content. All bonus items and perks are non-transferable, non-tradable, and non-saleable items.

Star Trek Online - Digital Deluxe exclusive in-game items :

"Joined Trill" - a symbiote that grants you several lifetimes of experience.

Original Star Trek Uniform Set - Three uniforms from the original series (blue, red, yellow).

Exclusive "KHAAAN!" Emote - An unforgettable moment from the second Star Trek Film. This exclusive emote allows players to relive Kirk's unforgettable moment of fury, with the timeless cry: "KHAAAN!"

Exclusive Klingon Blood Wine Toast Emote - Raise a glass like a Klingon! Greet other players with an exclusive Klingon gesture - the blood wine toast.

Unique Registry Prefix - Give your ship the coveted NX prefix, seen only on a handful of elite Starfleet vessels like the Defiant, 22nd century Enterprise, and Prometheus.

Unique Ship Item - Automated Defense Battery. This Tactical Module grants any ship a passive 360 arc attack power with a short range.

as for you guys going on about grind another char and start again on tuseday who the **** wants to run the same mundane missions over again later on? i dont care what you all say i still call this as crap, i dont see you lifers waiting for your borg why should i wait for my trill, i dont care about the other items not been available, but i think the trill not been available to use instantly is stupid.

also i fianly got my retail key from atari after sending them a snotty mail, and guess what i cant add it to my account to unlock my stuff now. yet again restictive and pointless.

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they better offer us the chance to upgrade our current chars to the bonus ones or ill not be bothering with this game after my first 30 days, i played this cause i dont want to grind, and all you done is made sure i will have to

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well for some reason i did gett my ship yesterday constitution class enterprise ship

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Aww, i really feel for you'! You can't use your digital items until few days...I think i'm going to cry now...sorry.... *sob* :(


/sarcasm off.

Go outside for a little.

I can't even work up that much faux sympathy. Seriously, if not getting a joined trill or a tribble or whatever until the 2nd in a computer game is such a massive disappointment I envy the whiners. I wish the pitfalls in my life were so trivial.

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I have to say i like this post as i have come to understand that even my self cannot get my Early Start Bonus! I know its been known for some time but even so!

I wont play till the 5th now witch yes is my chose but with-out starting again for the 3rd time its the best Opp. So my advice to all is just wait till lurnch date! i know its a **** take coz its a waste of 2 early days, but what other opp do you realy have? start again And agian lol.

I realy think that STO! should give us somthing in return for this!? any1 els feel the same?

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i would have had to start again on tuseday

This is the second time I've encountered a post like this...is there going to be a general wipe/reset at official launch?

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As much as the game is a disappointment, this information has been known since pre-order bonuses were listed.

That does not make it any more right, you tool.

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My only complaint is that the Beta-Keys handed out to retailers could have been Retailer Specific. The official game keys are retailer specific, but not the Beta-Keys earned via retailer.

Had they of done this, people would have their Bonus Whatever at the beginning of HeadStart.

I myself have a Connie coming. Since I have already started the character over again because of my missing Borg at launch. I am forced to SLOW DOWN. What's to point of starting in a Connie if I am already big enough to get one from Star Fleet.

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1) We are limited to two slots (unless you bought a year or lifetime). In order to give gear to your guy at launch you cant create a Klingon (need both slots for 2 fed chara). But there is even a BIGGER issue...

Incorrect, as I recall. When you unlock the Klingon character, you suddenly get three slots instead of two. Or, at the very least, you did at the very, very end of Open Beta. As in, the last 15 minutes.

As for everyone whining they aren't getting their pre-order items which were marked many times on the main site and all through the forums and in-game during beta that you wouldn't be getting them in Head-start?

Read. That's the only answer I can give you, as you obviously did not do that. And if you didn't bother reading up on the game, but DID pre-order it, that was just a stupid move.

And it's not like I'm a 'lifer' saying this either. I pre-ordered from D2D so I'm not getting the Borg shield until Feb. 2 either, and guess what? It doesn't matter. Because it'll be there for me when I make a new character, just as your species will be when you do so.

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This is the second time I've encountered a post like this...is there going to be a general wipe/reset at official launch?

No, mate. The reasoning is - and I completely agree with it - that most of the bonus items affect either the character creation (Joined Trill race) or are only useful in the first Tier of levels (the Chromodynamic Armour, Constitution Class Cruiser, Multispacial Personal Shield, TR-116 Rifle). Everyone who was suckered by the promise of fancy gear AND the headstart programme and paid the full price ahead of launch rightly wants to get their money's worth and to make use of the items that have been paid for. These are, as mentioned, mostly useless after character creation and the first Tier, which should pass by reasonably for a lot of players in 4 days so it's a toss up between going with one promised perk for taking Cryptic's marketing ploys in good faith, or taking up all the rest of the 'perks' in 4 days time with a new character. A pyrrhic choice, at best.

EDIT: There was no marking that the items wouldn't be available in the headstart when I paid my money. Quite the opposite, in fact, the Steam marketing seemed to imply that you'd get all of this at once for paying your money and pre-purchasing. It was only well after I'd done this that the convenient little FAQ appeared from Cryptic apparently absolving them messing this whole thing right up. There's no reason why we shouldn't have access to the stuff we'd paid for on the date when we're supposed to be allowed to access the game beyond Cryptic's own convoluted system for doling out these marketing tidbits. The responsibility for this debacle lies solely with them.

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I've submitted my steam ticket but i can't see this being resolved unless cryptic/atari instructed DDE retailers to send out the retail key

someone previously mentioned they got their retail key from atari after sending them an email, why can't atari instructed the retailers to give us what we paid for? these are not free items, i paid £20 for the items

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I've submitted my steam ticket but i can't see this being resolved unless cryptic/atari instructed DDE retailers to send out the retail key

someone previously mentioned they got their retail key from atari after sending them an email, why can't atari instructed the retailers to give us what we paid for? these are not free items, i paid £20 for the items

It was me who got the retail key from atari but when i try and enter it it wont work, so i can only guess that were not allowed to add the keys until tuesday anyway.

or cryptic need to make it easyer to add the key as the only place i can find the add key dialoge is on the beta key section.

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or use your guy to get gear then make your trill at launch.

how does that work?

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ok this is fu--ed up i want to make a joined trill char to get the bonuses, but guess what they wont let me make one till i get my retail key on tuesday,

wtf is the point of a head start when im going to have to re roll and start again on tuseday? real this is bad planning, i was considering a lifetime sub until i seen first hand how terrible cryptic realy are at planning ahead,

Hell even the grind fest that was **** made sure we got our pre order stuff for early start, amature, plain and simple thats all that can be said.

they better offer us the chance to upgrade our current chars to the bonus ones or ill not be bothering with this game after my first 30 days, i played this cause i dont want to grind, and all you done is made sure i will have to.

so, you do not read the announcements made, why should the devs bother with yours? :)

it's not like they didn't mention it before and everyone got the shock of his/her lifetime .....
it's just that some people expect things, without checking the given infos.

yes it's surely not the best idea, anyway, they never said we will get the items on headstart, actually they allways said "for retail" - a fact that started alot of flameposts allready, and therefor yours is just reptiv.

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Me to is the first time I have hear about it, all games I have been played that have had a headstart liek 1 week or some days we can get the bonus items also. But this like Cryptic is doing here is bad, I did buye this game for the beta and to be able to have a headstart becouse I personaly are a litle slow to learn games and I was thinking its was cool to have some time before the retail people.

And then I read here on forums that we dont get our bonus items and stuff intil 2 feburary, lol thats ****t, whats the point then to have a head start for fans that realy like the bonus items and more. I also looked forword to have NX on my space ship but now I ust have to wait dam, you guys is even bader then the norwagian company Funcom on their Age of Conan game there we have items and bonus things in the headstart 1 week before to others, when they can do it the right way way cant Cryptic, its not so hard to activate the items.

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Everyone who was suckered by the promise of fancy gear AND the headstart programme and paid the full price

No one was suckered. Cryptic clearly and repeatedly stated how this would work in their FAQ and in a bunch of interviews etc. Everyone but D2D customers can go get a refund.

It is no ones fault but your own that you don't read the small print.

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No one was suckered. Cryptic clearly and repeatedly stated how this would work in their FAQ and in a bunch of interviews etc. Everyone but D2D customers can go get a refund.

It is no ones fault but your own that you don't read the small print.

What your failing to understand here is that when you go to any of the retailers sites none of them state that you dont get your items untill official release, infact most of them actualy word it as though you get them in headstart,

So get of your moral high horse and look at them ffs, also you might find that while some of you have nothing better to do than spend your lifes on these forums to see said notice about beta items the rest of us have lives to get on with, perhaps if cryptic had taken the time to notify there customers of this say through the retailers, or a nice friendly email then most of us prolly wouldnt be so ****ed, having the trill char is quite an advantage and yet you cant make one to after head start? the advantage just become moot since your gonna have to play catch up once you re roll.

seriously you fan boys need to actualy think before you type, wether ot not they stated this was the case or nod dosnt make it any less dumb.

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Will I be able to apply the TOS uniform to my current character?

because funnily enough the trill is not the reason I got that package.

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No one was suckered. Cryptic clearly and repeatedly stated how this would work in their FAQ and in a bunch of interviews etc. Everyone but D2D customers can go get a refund.

It is no ones fault but your own that you don't read the small print.

http://store.steampowered.com/app/901222/&cc=nl

I'm sorry but what fine print? There isn't any. Nowhere was it mentioned to me before purchase that I would not be getting the full product.

Steam is not providing me with the product as advertised, plain and simple. Nowhere on that store page does it state "your bonus items will not be available to your during head start".

Also, legally speaking, I don't have a purchase contract with Cryptic, Atari or Namco Bandai. I have a purchase contract with Steam and they are not keeping their end of the bargain, as they explicitly state that I will have head start access, but do not mention that all the goodies they advertise will not be available to me at that time.
Whatever Cryptic is stating on their site isn't relevant to the contract between me and Steam.

These are not minor details and the retailer should have told me about these limitations before hand. To expect a customer to scour the internet for this kind of information is not only unreasonable but also against EU consumer law.

ETA: http://www.startrekonline.com/faq this isn't listed in the FAQ as found on the frontpage either.
The only page that mentions this is the Pre-Order FAQ, which isn't easy to find at all. Arguing that it was "in the fine print" is akin to saying that the people of Earth could have known about a hyperspace bypass, because the plans were on display over at the planning office at Alpha Centauri for almost half a century. Sure it was there somewhere, but it's miles from plain view and it's not exactly easy to find at all.

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What your failing to understand here is that when you go to any of the retailers sites none of them state that you dont get your items untill official release, infact most of them actualy word it as though you get them in headstart
:rolleyes:
Never assume....
No where was it stated that anyone would get their items at head start.
If there was any doubt at all, a simple click to the STO site would of shown that:

No one was suckered. Cryptic clearly and repeatedly stated how this would work in their FAQ and in a bunch of interviews etc. Everyone but D2D customers can go get a refund.

It is no ones fault but your own that you don't read the small print.
Just did a quick search in the forums "pre order faq" took 30 seconds to find this:
-----Q: Will I receive my retailer exclusives during the Head Start?

A: No. The exclusives are tied to the retail product, not to the preorder key. In other words, you’ll need to purchase the full version of the game and input that key.----

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I'm from the UK and pre-ordered from Amazon. This is the mail they sent me when I got the OB & Head Start code:

'Thank you for pre-ordering Star Trek Online from Amazon.co.uk. We've teamed up with Atari to offer you beta access and an early head start to the game. The single code below provides both beta access from the 12th of January and the early headstart access to the game. Codes for the Borg Bridge Officer in-game unit will be sent to you by email on the game's actual release date.'

As you can see, some retailers are advising their customers about the bonus item code (they all should, I agree). Has anyone from the US ordered from Amazon and received the same (correct) response?

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Steam is not providing me with the product as advertised, plain and simple.

Yes it is. On the 2nd. Until that time YOU DO NOT OWN THE FULL COPY. You only have a pre-order.

And you can take your HURR DURR fanboy and cram it up your aft shuttle bay. I am a smart customer and read the DAMN FINE PRINT WHICH WAS IN THE NEWS ON THE FRONT PAGE FOR OVER A WEEK. It is not Cryptics fault if the retailers did not link to the details of the deal, it is the retailers fault and you should go have a cry to them.

I am playing Klingon until the 2nd when I will re-roll for my Joined Trill because the bonuses are good long term not just for a short term boost.

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OMG I got what I paid for but not the free stuff???

If you were considering a LIfetime sub 4 days aint gonna kill you.

I feel your pain though, I want my Connie!

Uhhh...I paid more for my special edition than the standard copy, so its not "free stuff".

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And you'll get the stuff you paid for.

On the release date. Which it was advertised as.

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And you'll get the stuff you paid for.

On the release date. Which it was advertised as.

If thats the case then i think all the lifetimers should have had to wait until the official release to get there borg chars, now could you imagine the qq from that?

yeah one rule for one and another for us plebs

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I pre-ordered. I'm not whining about it because it stated quite clearly that offers from other retailers would have to be claimed on the release date. The lifetimers purchased said deal directly from Cryptic, so they could receive it from them directly.

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Hi, welcome to MMOs, where green, blue etc color coded gear is Bind on Equip - even states before you equip it that it will be bound to you and will be unable to trade it. Most MMOs do this.. WoW, LoTR etc etc..

Oh so its only the colored equipment (I assume these are rare or mission reward items). Thats not too bad then. I will still be able to transfer a lot of stuff and energy credits then.

The only MMO I have played is World War II Online for the last 5+ years...... didnt have to worry about instances, bound equipment etc etc....

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Yes it is. On the 2nd. Until that time YOU DO NOT OWN THE FULL COPY. You only have a pre-order.

And you can take your HURR DURR fanboy and cram it up your aft shuttle bay. I am a smart customer and read the DAMN FINE PRINT WHICH WAS IN THE NEWS ON THE FRONT PAGE FOR OVER A WEEK. It is not Cryptics fault if the retailers did not link to the details of the deal, it is the retailers fault and you should go have a cry to them.

I am playing Klingon until the 2nd when I will re-roll for my Joined Trill because the bonuses are good long term not just for a short term boost.

In the end..even tho Im not happy about it..... I agree with Corvus. I do disagree that the retailers should have been required to make it PERFECTLY clear that the bonus items would not be available at headstart.

Even Atari said NO WHERE that the bonus items would not be availble until Feb 2. Atari...the GAME PUBLISHER. But Atari made damn sure to have the Headstart in bold print and at the top of the game description. Deceptive advertising...prime example.

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The preorder items apparently had some sort of contract with the vendors that prevents them from being available at the head start.

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They also never said you would get the bonus items during the head start. Which is why I read the fine print on these kind of things.

I spent two days umming and ahhing over the Joined Trill.

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In the end..even tho Im not happy about it..... I agree with Corvus. I do disagree that the retailers should have been required to make it PERFECTLY clear that the bonus items would not be available at headstart.

Even Atari said NO WHERE that the bonus items would not be availble until Feb 2. Atari...the GAME PUBLISHER. But Atari made damn sure to have the Headstart in bold print and at the top of the game description. Deceptive advertising...prime example.

Agreed atari of all of them should have known and stated that you couldnt get the items early.

but tbh the bigger question is why couldnt they have had the items out early, i see no reason why our unique beta keys couldnt have said this guy has ordered sto dde and gets xyz with it, then when early start goes on we log in got to c store and theres xyz, there is no reason why they couldnt have done that.

and yeah yeah i know blah blah its been on the forums for weeks about not getting stuff early, and as i said earlyer and will restate for all of you who seem to be afflicted with reading issues, i dont live on the forums i have a life to live the only reason im here now is because im disspleased, now if it was on the forums or not is not the case i was not notified by the retailer or the developer of this so how am i supposed to know eh?

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They also never said you would get the bonus items during the head start. Which is why I read the fine print on these kind of things.

I spent two days umming and ahhing over the Joined Trill.

I just looked at Atari's order page and here is what it says:

Star Trek Online: Digital Deluxe Edition is available for a limited time only. Order this special version of this sci-fi MMO and receive exclusive bonus extras (see Features section on this page for bonus extra details). Be among the very first to become part of the Star Trek universe. Pre-order now, pay a $5 deposit, and receive guaranteed access to the open beta and the head-start weekend. Beta begins January 12, 2010 and runs through January 26, 2010. Head start will begin on January 29, 2010, and runs through launch. Your beta activation code and download instructions will be emailed upon payment of the $5 deposit. This deposit will later be deducted from the full purchase price of the game, which will be billed automatically to your credit card on February 2nd. Pre-order now and receive guaranteed access to the open beta, and access to the head-start weekend. Beta begins January 12, 2010 and runs through January 26, 2010. Head start will begin on January 29, 2010, and runs through launch. Pre-order customers receive a registration card (or email) calling out the offer and delivering a UNIQUE code which will flag their account to receive all pre-order content. All bonus items and perks are non-transferable, non-tradable, and non-saleable items.

I see NO WHERE on the order page from Atari that the average player, that buys the game BEFORE he signs up to the forums or looks at the website (and happens to catch the one picture in the news section that says Pre-order FAQ), would see that his/her bonus items will not be available at head start. In fact I see the opposite....I see bonus items mentioned, AND the next sentance talks about headstart. And the Feature section says nothing either.

Again I was on the forums before I bought the game, but did not see the FAQ until after I ordered. I then tried to cancel my DDE order to try and upgrade to the Collectors...I was told NO cant cancel.

I have accepted it as I know there is nothing I can do.... and my bad for not looking at the whole website before I ordered. But I do feel bad for the player that was NOT on the forum or website first, as there was NOTHING in the game description to tell them about this...period...end.

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Yes it is. On the 2nd. Until that time YOU DO NOT OWN THE FULL COPY. You only have a pre-order.

And you can take your HURR DURR fanboy and cram it up your aft shuttle bay. I am a smart customer and read the DAMN FINE PRINT WHICH WAS IN THE NEWS ON THE FRONT PAGE FOR OVER A WEEK. It is not Cryptics fault if the retailers did not link to the details of the deal, it is the retailers fault and you should go have a cry to them.

I am playing Klingon until the 2nd when I will re-roll for my Joined Trill because the bonuses are good long term not just for a short term boost.

I'm not sure in which county you live, but over here it simply doesn't work that way. Why not, because the law says so. I just expect Steam to abide by the laws that apply to the sale of any product.

This means providing me with the full product, as advertised in the Steam Store. Where at no point it is mentioned, in print of any size, that they will withhold part of the product until a certain date.
Whatever Cryptic puts on their site, hidden away in some FAQ is not relevant to the purchase I have made at Steam. There is plenty of legal precedent that backs up my position in this case.

And for what it's worth, I have filed a ticket with Steam Billing Support days ago, but so far not a shred of response from them.
Also I have filed a complaint for false advertising against Steam with both the Dutch Reclame Code Commissie and the EC.

I am merely pointing out that, in the case of EU customers, the STORE not Cryptic, is legally bound to inform the customer of these kinds of details.
And by not providing the customer with the full retail key up on payment, they are breaking the law.

If I may have implied that somewhere in all this Cryptic is at fault, that was not my intention. Cryptic has nothing to do with stores like Steam falsely advertising products. That is entirely the fault and responsibility of the store in question.

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I just looked at Atari's order page and here is what it says:

Star Trek Online: Digital Deluxe Edition is available for a limited time only. Order this special version of this sci-fi MMO and receive exclusive bonus extras (see Features section on this page for bonus extra details). Be among the very first to become part of the Star Trek universe. Pre-order now, pay a $5 deposit, and receive guaranteed access to the open beta and the head-start weekend. Beta begins January 12, 2010 and runs through January 26, 2010. Head start will begin on January 29, 2010, and runs through launch. Your beta activation code and download instructions will be emailed upon payment of the $5 deposit. This deposit will later be deducted from the full purchase price of the game, which will be billed automatically to your credit card on February 2nd. Pre-order now and receive guaranteed access to the open beta, and access to the head-start weekend. Beta begins January 12, 2010 and runs through January 26, 2010. Head start will begin on January 29, 2010, and runs through launch. Pre-order customers receive a registration card (or email) calling out the offer and delivering a UNIQUE code which will flag their account to receive all pre-order content. All bonus items and perks are non-transferable, non-tradable, and non-saleable items.

I see NO WHERE on the order page from Atari that the average player, that buys the game BEFORE he signs up to the forums or looks at the website (and happens to catch the one picture in the news section that says Pre-order FAQ), would see that his/her bonus items will not be available at head start. In fact I see the opposite....I see bonus items mentioned, AND the next sentance talks about headstart. And the Feature section says nothing either.

Again I was on the forums before I bought the game, but did not see the FAQ until after I ordered. I then tried to cancel my DDE order to try and upgrade to the Collectors...I was told NO cant cancel.

I have accepted it as I know there is nothing I can do.... and my bad for not looking at the whole website before I ordered. But I do feel bad for the player that was NOT on the forum or website first, as there was NOTHING in the game description to tell them about this...period...end.

I agree. I think the headstart and bonus items implementation was poorly planned. It is what it is, though, and we have no option but to wait until Tuesday to get our extra goodies.

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You did all that for a game and some trivial item you recieve ?

Good grief you people live in such a small world to QQ over this.

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This means providing me with the full product, as advertised in the Steam Store. Where at no point it is mentioned, in print of any size, that they will withhold part of the product until a certain date.

So "make it so" and sue Steam for not giving you access to the full game the moment you bought it despite this being an MMO and thus subject to release dates and despite the game being listed in the Steam store as pre-purchase (as in you haven't actually purchased the game until release date) that unlocks in 3 days, instead of whining to Cryptic who are not the vendor you gave money too.

Until you do so you are just a leaky EPS conduit causing interference on my tricorder.

P.S. And no one is yet to provide evidence that any vendor actually promised the items during head start. All the advertising material says is that you get head start and a bunch of items. You people simply ASSumed that meant you got the items during head start.

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I agree. I think the headstart and bonus items implementation was poorly planned. It is what it is, though, and we have no option but to wait until Tuesday to get our extra goodies.

Yep...nothing we will do will change it. So either start a pre-character ( and gather stuff with) to delete later , start a Klink chara.... or just wait until Feb 2.

What would be nice is to have at least some form of apeasement/mea-culpa from Cyrptic to all pre-order customers that got the shaft in the form of some C-store credits, an extra slot for those of us with only 2 slots (so we can make our PRE character and a Klink until Feb 2.)

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So "make it so" and sue Steam for not giving you access to the full game the moment you bought it despite this being an MMO and thus subject to release dates and despite the game being listed in the Steam store as pre-purchase (as in you haven't actually purchased the game until release date) that unlocks in 3 days, instead of whining to Cryptic who are not the vendor you gave money too.

Until you do so you are just a leaky EPS conduit causing interference on my tricorder.

P.S. And no one is yet to provide evidence that any vendor actually promised the items during head start. All the advertising material says is that you get head start and a bunch of items. You people simply ASSumed that meant you got the items during head start.

The only real remedy we have.....but it aint worth it. But Cryptic DID have something to do with this. It was thier Marketing department that came up with these agreements with the retailers. The SAME marketing dept that thought it a GREAT idea to offer playable Borg to lifetime members, and allow them to be played during headstart (which is creating a lot of heartburn with folks).

Corvus... if this causes your tricorder to overload...set it to ignore these threads bud...they will be here until Feb 2...then it will quiet down.

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Corvus... if this causes your tricorder to overload...set it to ignore these threads bud...they will be here until Feb 2...then it will quiet down.

Nope, I got bored of playing Klingon (no death penalty and 15 second respawns make PVP pretty boring) and so I am whiling away my time on the forums. I like whapping self-righteous whiners with a rolled up newspaper.

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Interestingly, I have seen some who actually do have pre-order items. Don't know, they might be devs or something. *shrug*

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But Cryptic DID have something to do with this. It was thier Marketing department that came up with these agreements with the retailers. The SAME marketing dept that thought it a GREAT idea to offer playable Borg to lifetime members, and allow them to be played during headstart (which is creating a lot of heartburn with folks).

No a lot of that would be Atari aka the distributors*. And lifetime members paid nearly $300 for a game I don't think has 18 months of content so they deserved something extra.

* In previous MMOs you would get your retail code early to do headstart. Apparently that was too difficult for Atari to organise. They can't just activate our bonuses on the pre-order codes because people would buy and cancel pre-orders to get the goodies.

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Interestingly, I have seen some who actually do have pre-order items. Don't know, they might be devs or something. *shrug*

Never trust game store employees.

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Never trust game store employees.

/TRUE!
10char

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Sadly, Fraud is the current acceptable trend in business. Take for example all the Ebay sellers selling distributor's promises.

Not to fuel the Fire, but if you've ordered from Gamestop, your card has been charged (1/28) so as to get your boxed game to you by the 2nd.

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Not to fuel the Fire, but if you've ordered from Gamestop, your card has been charged (1/28) so as to get your boxed game to you by the 2nd.

Contest the charge with your CC company.

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well how about you use the head start to gather energy credits, consoles n weapons n such. It isnt like 4 days is that big of a deal

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Why contest, I want my game box on Tuesday?

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im sure 4 days isnt a big deal to you, but for those of us who have very little time these 4 days would have been the only 4 days we had a chance to play properly and get somewhere in the game.

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Me and my wife pre-ordered from gamestop. As we always do, no reason except they have been reliable to us over the years. (online not in store)

Anyways the code we got from there does have our TNG uniforms. However we cant use the DS9 ones, or get the old school ship.

Either way, we having fun. I had planned on making temp character should we paid for lifetime sub and grind Bind on Equip items for my borg, but money is to tight right now. Look at the bright side, make temp and farm gear, unlock klingon slot. Be ready for your stuff :p

See you all in space!

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I really wanted to play with the Connie and would love all my preorder bonuses.

Complaining doesn't seem to be working however?

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I really wanted to play with the Connie and would love all my preorder bonuses.

Complaining doesn't seem to be working however?


Complaining IS a pre order bonus.

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I really wanted to play with the Connie and would love all my preorder bonuses.

Complaining doesn't seem to be working however?

you payed money you have a right to complain, afraid its falling on deff ears though

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you payed money you have a right to complain, afraid its falling on deff ears though

Because you are complaining at wrong place and to wrong people?

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ok this is fu--ed up i want to make a joined trill char to get the bonuses, but guess what they wont let me make one till i get my retail key on tuesday,

wtf is the point of a head start when im going to have to re roll and start again on tuseday? real this is bad planning, i was considering a lifetime sub until i seen first hand how terrible cryptic realy are at planning ahead,

Hell even the grind fest that was **** made sure we got our pre order stuff for early start, amature, plain and simple thats all that can be said.

they better offer us the chance to upgrade our current chars to the bonus ones or ill not be bothering with this game after my first 30 days, i played this cause i dont want to grind, and all you done is made sure i will have to.

AWWW poor didums... someone not letting you do what you want?

Get over it... its the same for the rest of us, but we do not carry on like a spoilt brat over it.......

When something is tied to a retail key, and you do not ahve a retail key, you have to wait for it..... easy?

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AWWW poor didums... someone not letting you do what you want?

Get over it... its the same for the rest of us, but we do not carry on like a spoilt brat over it.......

When something is tied to a retail key, and you do not ahve a retail key, you have to wait for it..... easy?

are you payed to be an arsehole or dose it just come naturaly?

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are you payed to be an arsehole or dose it just come naturaly?

Your tears only make my warp core power stronger!

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You don,t get the preorder items becasue the game is not out yet. You only had a code for the beta and headstart. Thats why you don,t get the preorder items. They do that because like amazon you can cancel your retail order. As example i would say this. Imagen i preordered with amazon and i already had my items then i could cancel and buy the game elswhere alot cheaper. Thats why they had these preoder items linked to your retail key.

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are you payed to be an arsehole or dose it just come naturaly?

Its quite natural mate...

And i was not being an arsehole... I am just sick and tired of whining little brats flooding the forums with their little rants about how unfair everything is...

Life's unfair, deal with it, that is what the rest of us have to do.......

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well a brat is something i havent been called in umm 30 or so years, whiney ok ill give you that,

a ****ed off customer who has payed money for something and hasnt recived it is what i am, i checked my bank balance atari took my payment 3 weeks ago, why shouldnt i be ****ed i didnt get what i payed for?

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well a brat is something i havent been called in umm 30 or so years, whiney ok ill give you that,

a ****ed off customer who has payed money for something and hasnt recived it is what i am, i checked my bank balance atari took my payment 3 weeks ago, why shouldnt i be ****ed i didnt get what i payed for?

Once again, game is not out yet and vendors are not going to change the date only for you. If they have to give you bonuses they have to give you retail key first 3 days in advance to game release. Do you get the point? its a matter between ATARI and RETAILERS, its not CRYPTIC since they are the game developers and have nothing to do with selling of the product.

You are 30 years old and still acting like a spoiled immature kid, better grow up before its too late for you.

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well a brat is something i havent been called in umm 30 or so years, whiney ok ill give you that,

a ****ed off customer who has payed money for something and hasnt recived it is what i am, i checked my bank balance atari took my payment 3 weeks ago, why shouldnt i be ****ed i didnt get what i payed for?

You will!!!

When the game gets released. It is not out yet mate, a headstart is only that, a chance for us that helped in beta, and pre-ordered to start before the mainstream of people... No where did Cryptic or Atari promise you that you would have the items at head start, that is something you just assumed..... And you know what happens when you assume?

Just relax and take it easy..... Things will happen when they do.... if you continue like that at your age (you must be closer to or over 40 if it is more then 30 years since someone called you a brat) you are going to give yourself a heart attack...... and no game is worth that.....

And i am sorry, someone that is not capable of writing a post without using swear words on almost every sentence, still has some maturing to do... even if they are over 30..... (i am well over 30 as well). I do not mind swearing, as i do swear myself at times, but not where other people, maybe even kids read it.....

Enjoy

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I still think it's a rather boneheaded move to give us headstart access and the Joined Trill race when they're mutually exclusive... Those of us that plan to play a Joined Trill can't participate in the head start as the race we want to play.

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Ok i have to apologise for my earlyer venting / nerd rage session, ive had a chill and relaxed for a bit and now im thinking omg wow i realy got worked up and made a tit of myself.

however i do still think my original question stands,

What is the point of giving us an early start when we have to start all over again in 3 days?

thats all i was getting at.

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No a lot of that would be Atari aka the distributors*. And lifetime members paid nearly $300 for a game I don't think has 18 months of content so they deserved something extra.

* In previous MMOs you would get your retail code early to do headstart. Apparently that was too difficult for Atari to organise. They can't just activate our bonuses on the pre-order codes because people would buy and cancel pre-orders to get the goodies.

Thats just it ..... you CANT cancel your pre-order (at least with Atari). Believe me I TRIED. If wasnt going to be able to play my joined trill I wanted to UPGRADE to the CE. they wouldnt even allow that.....

Easy solution is...NO REFUNDS. Only exchanges for the SAME item...like most software retailers have now anyway. So that whole "people would buy for bouns code then return.." is rubbish anyway. Just an excuse the retailers used.

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That is why I was smart enough to order from Amazon and get the Borg BO which you can add anytime and only gets really useful late game.

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I'm actually taking this opportunity to learn more about playing a tactical officer on my temporary junk toon before rolling my JT. Yeah, 4 days is a drag, but come on, it's just 4 days. Other people being ahead of me in level has no bearing on my enjoyment of the game at all. Tomorrow I'll be able to hit the ground running with my new character.

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Just because it didn't mention it on the sales pages or at the store does not make it "false advertising". It would have been if they flat out stated we'd get the stuff for head start. Implication is a shaddy tactic but legal none the less.

If you really think they should have posted it with the ad, then lets make sure they continue to state what the game can't/won't do. It won't cut your steak for you, it won't cure the common cold, it won't tell you why your lover is mad at you. What else?

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Those of you that played in Champions should have realized this. They did the same thing there too in the headstart. The worse thing is that the preorder items were pretty useless by the time headstart ended cause you leveled past the need for that stuff during the headstart.

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Just because it didn't mention it on the sales pages or at the store does not make it "false advertising". It would have been if they flat out stated we'd get the stuff for head start. Implication is a shaddy tactic but legal none the less.

If you really think they should have posted it with the ad, then lets make sure they continue to state what the game can't/won't do. It won't cut your steak for you, it won't cure the common cold, it won't tell you why your lover is mad at you. What else?


NO they should have posted it WITH the bounus items description on the SALES page...which is where people who bought the game BEFORE coming to the website and forums would have went first.

Thats like you going to a car dealership and me (the salesman) showing you a brochure of a sports car advertising a V8 engine if you pre-order now and have it in time for a race, so you buy one, and you get a V6 on delivery with a promise of a V8 later. WTF will be the reply... then I tell you... oh if you went to the car companies website you would have seen the FAQ where it stated that. And Oh by the way...we offered a V12 at the start of the race, but we wont let you cancel the V6 because you already signed up for it.

Sure I deliever what I said... you just didnt check the facts.

So with that said.... what part of this sentance (from Atari's sales site) sounds remotely like "you will get all your items AFTER headstart"...sounds the opposite to me.... and deceptive.

Pre-order offer:
Pre-order now and receive guaranteed access to the open beta, and access to the head-start weekend. Beta begins January 12, 2010 and runs through January 26, 2010. Head start will begin on January 29, 2010, and runs through launch.

Pre-order customers receive a registration card (or email) calling out the offer and delivering a UNIQUE code which will flag their account to receive all pre-order content. All bonus items and perks are non-transferable, non-tradable, and non-saleable items.

Star Trek Online - Digital Deluxe exclusive in-game items :

"Joined Trill" - a symbiote that grants you several lifetimes of experience.

Original Star Trek Uniform Set - Three uniforms from the original series (blue, red, yellow).

Exclusive "KHAAAN!" Emote - An unforgettable moment from the second Star Trek Film. This exclusive emote allows players to relive Kirk's unforgettable moment of fury, with the timeless cry: "KHAAAN!"

Exclusive Klingon Blood Wine Toast Emote - Raise a glass like a Klingon! Greet other players with an exclusive Klingon gesture - the blood wine toast.

Unique Registry Prefix - Give your ship the coveted NX prefix, seen only on a handful of elite Starfleet vessels like the Defiant, 22nd century Enterprise, and Prometheus.

Unique Ship Item - Automated Defense Battery. This Tactical Module grants any ship a passive 360 arc attack power with a short range.

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The point is to level up before everyone who didn't pre-order, then laugh at them when they start?

Unless you planned on rolling a Joined-Trill, which I can understand.

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So how do you get the items after we get our codes? Do you activate it in game with your character using the C-Store and then make a new one? Or can you use it (like the GS ship or the TOS uniforms) on a character you have aready made?

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Why did you guys necro this post it was like 20+ pages back, and im over my rant now