Where is my Joined Trill?

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If i have to wait until the game is actually released to get it (which means starting over for a third time) then i am going to be pretty ****ed.

also i would like to know how i can tie another key to my account...

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You will most definitely have to wait for it until the game is released, as it came with the Collector's Edition you pre-ordered. You won't get the code to unlock that feature until you have either the digital version of that downloaded or the box in your hand.

Believe me, I'm irked by this too, because I really wanted to use my joined Trill for head-start. But, I think I can manage without it.

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Well thats really stupid...i heard people can get there borg....kinda unfair dont ya think?

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well do we get that Trait when its released on our char or would we have to make a new one? case if we have to make a new one its just a complete waste of a head start, its like we don't get it at all

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If i have to wait until the game is actually released to get it (which means starting over for a third time) then i am going to be pretty ****ed.

also i would like to know how i can tie another key to my account...

For the one millionth time, all the bonuses are tied with the retail key so you can 't use any bonus item till 2nd of feb.

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Well thats really stupid...i heard people can get there borg....kinda unfair dont ya think?

yes and no, but borg is what you get from subing, we get ours in retail. but I feel you're pain, I'm waiting my trill, and the connie. what I'm going to do is patrols, and exploration to build up an inventory to give to my trill. maybe unlock klings.

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Well thats really stupid...i heard people can get there borg....kinda unfair dont ya think?

It's not really unfair. Liberated Borg are tied to the user's subscription, joined trill are tried to your retail cd-key. Subscriptions are active during head start, retail cd-keys have to be inputted before they're active.

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Well thats really stupid...i heard people can get there borg....kinda unfair dont ya think?

Yup.

I am waiting on a Joined Trill as well... I don't buy the 'wait until the release' when I bought a DIGITAL COPY. Why wait for the physical copies to be ready when I already have the digital copy installed?

I was advised by Cryptic to contact the company I purchased the game from (Atari) and I did. However, their tech email service was down and advised I needed to wait for up to five (5) days for response… pointless.

The Borg characters are “bonus” content.. yet those players don’t have to wait?

Doesn’t really make sense to me.

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It's not really unfair. Liberated Borg are tied to the user's subscription, joined trill are tried to your retail cd-key. Subscriptions are active during head start, retail cd-keys have to be inputted before they're active.

Agreed - for Cds.

What about Digital Copies? no CD.

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Yeah If i cant have my trill then the head start is a complete waste of time...

AND I HAVE A DIGITAL COPY

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Agreed - for Cds.

What about Digital Copies? no CD.

But there's still a retail cd-key even for digital copies.

If you haven't inputted your cd-key, how do they know you preordered from a company giving out the joined trill? I didn't, but you did, how do they know the difference? Can't I demand a joined trill too, and simply claim that I haven't gotten my retail key yet?

Subscriptions, on the other hand, are tied to the accounts right now. They know I'm a lifetime subscriber, why should I wait to play content I've paid for AND can prove I paid for?

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Yup.

I am waiting on a Joined Trill as well... I don't buy the 'wait until the release' when I bought a DIGITAL COPY. Why wait for the physical copies to be ready when I already have the digital copy installed?

I was advised by Cryptic to contact the company I purchased the game from (Atari) and I did. However, their tech email service was down and advised I needed to wait for up to five (5) days for response… pointless.

The Borg characters are “bonus” content.. yet those players don’t have to wait?

Doesn’t really make sense to me.

Because doesnt matter if you buy physical copy or digital copy. You can not unlock bonus till you use your retail key. Why is it so hard to understand? :) do you have your retail key? nope, so there is nothing we can do about it.

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This has been in their pre-order FAQ for a long time. Its not cryptic's fault that it wasn't read. Fair or Unfair - the info was there since head start was announced.

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Then the head start is really a complete waste of time...

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Then the head start is really a complete waste of time...

use this time to unlock klings so you can take you;re time with the trill.

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This has been in their pre-order FAQ for a long time. Its not cryptic's fault that it wasn't read. Fair or Unfair - the info was there since pre-orders were available.

This.

Also, head start is not a complete waste of time. I plan to enjoy a liberated borg for a while before the general populous gets into the game. =D

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Then the head start is really a complete waste of time...

its always good idea to read a faq before making a purchase. This info is out for weeks, and it was well written that you won't receive any bonuses during head start. People just rush when it comes to making purchase without reading the full info on product.

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Yeah If i cant have my trill then the head start is a complete waste of time...

AND I HAVE A DIGITAL COPY

yeh same here, its completely stupid, we got ripped off the headstart
whats the point if we gotta remake at release? its retarded

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yeh same here, its completely stupid, we got ripped off the headstart
whats the point if we gotta remake at release? its retarded

Can you read English? read the posts above you. Nobody ripped you off if you can't read before making a purchase.

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yes and no, but borg is what you get from subing, we get ours in retail. but I feel you're pain, I'm waiting my trill, and the connie. what I'm going to do is patrols, and exploration to build up an inventory to give to my trill. maybe unlock klings.

That was my plan, I just hope you can transfer things over.

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its always good idea to read a faq before making a purchase. This info is out for weeks, and it was well written that you won't receive any bonuses during head start. People just rush when it comes to making purchase without reading the full info on product.

In all fairness i purchased off of STEAM and it said no such thing about early start.

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In all fairness i purchased off of STEAM and it said no such thing about early start.

It was on preorder faq for all this time, not hard to find on website.

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In all fairness i purchased off of STEAM and it said no such thing about early start.

Same here but you still get it

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That was my plan, I just hope you can transfer things over.

I think what I'm going to have to do is find someone I trust to hold it. then make the transfer.

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In all fairness i purchased off of STEAM and it said no such thing about early start.

It didn't have to, it's right on the FAQ about preorder bonuses here at STO:

Q: How do I get the exclusive costume pieces and the Joined Trill?

A: Once you’ve added your retail key to your account, the costume pieces and Trill are unlocked for you during character creation.

Q: If a player creates a character during headstart, then enters his retail key at launch (which opens up the exclusives), do pre-existing characters receive the exclusive items and costumes?

A: Yes, except for the Joined Trill.

Q: Can I "install" my exclusive Trill symbiote after I create a different character?

A: No. Trill is a species option players can choose during character creation, not a symbiote they can implant into an existing character after character creation.

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It doesnt matter how long the info has been known, the point is that it's absurd to offer a headstart as a reward but make the other reward render the headstart pointless.
Not very well thought out.

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Regardless of it being in the info, the people who decided to only release bonus's on the release of the retail verson on the 2nd feb didn't plan it very well, and really used the bonus's to entice people into pre-ordering, The way it's been done I would say the bonus's were a done deal and then head start added on after, to which it was too late to change any deals done, hence getting head start before the bonus's. Seems to me they made a small cockup and couldn't reverse it in time.;)



Can you read English? read the posts above you. Nobody ripped you off if you can't read before making a purchase.

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You guys have it wrong. Cryptic offered the bonus of head start if you pre order from ANYWHERE.

The individual game distributors selected the bonuses they would offer from those cryptic was willing to provide as an incentive to buy from them (as apposed to elsewhere).

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For the one millionth time, all the bonuses are tied with the retail key so you can 't use any bonus item till 2nd of feb.

Because doesnt matter if you buy physical copy or digital copy. You can not unlock bonus till you use your retail key. Why is it so hard to understand? :) do you have your retail key? nope, so there is nothing we can do about it.

its always good idea to read a faq before making a purchase. This info is out for weeks, and it was well written that you won't receive any bonuses during head start. People just rush when it comes to making purchase without reading the full info on product.

Can you read English? read the posts above you. Nobody ripped you off if you can't read before making a purchase.

It was on preorder faq for all this time, not hard to find on website.

You know hoestly, you really need to chill out man. Its not that big a deal to begin with, and the fact you stalk these types of threads makes me wonder..........

Quit being a jerk to people, please.

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You guys have it wrong. Cryptic offered the bonus of head start if you pre order from ANYWHERE.

The individual game distributors selected the bonuses they would offer from those cryptic was willing to provide as an incentive to buy from them (as apposed to elsewhere).

This

I wish people understand this simple thing. Not everything is Cryptic's fault.

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This

I wish people understand this simple thing. Not everything is Cryptic's fault.

And Cryptic are "Big Boys and Girls" and dont need your help dealing with their customers.

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You know hoestly, you really need to chill out man. Its not that big a deal to begin with, and the fact you stalk these types of threads makes me wonder..........

Quit being a jerk to people, please.

Nothing what i said was untrue or false info, you mind taking your head out of my ass?

looks like you are stalking me now. :rolleyes:

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Nothing what i said was untrue or false info, you mind taking your head out of my ass?

Sigh.


Are you tring to be ironic?

You ahve had your foot in anyone and everyones ass for a week on these forums if you dont like what they are saying.

Pot meet kettle............

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Because doesnt matter if you buy physical copy or digital copy. You can not unlock bonus till you use your retail key. Why is it so hard to understand? :) do you have your retail key? nope, so there is nothing we can do about it.


Hmmm... let me break this down for you, in hopes it isn't so hard for you to understand. :)

I am currently in contact with Atari, from whom the game was purchased - yes, purchasED (past tense, see?) to find out why they have not been sending out activation codes for users who have already made a full purchase of the game via digital copy. See, the beautify of a digital copy is there IS no CD. Nothing physically to go to the store for or wait for the mailman to deliver. Etc. I already HAVE the game.

If this were an issue of having to wait until I can go to the store and pick up the disc, I’d understand fully. That makes sense. Why we, who have purchased a digital copy, must wait until the physical copies are available is beyond me when Atari need simply to verify the status of my order and payment and email me an activation code. Very simple and the way it should be done.

Now, with this said, I have already said I was in contact with Atari. This isn’t Cryptic’s fault or responsibility. I’ve just (literally) been notified that the status of my question has been escalated to customer service, where I am expecting the worst and will have to wait until Feb 2nd. I will complain and argue halfheartedly but if that is their position, so be it. it still makes no sense to me, to be honest.

So, unless I have been completely opaque, it should be clear that my confusion lies solely in the question as to why those who purchased digital copies must wait for the physical copies to be made available in the store – ESPECIALLY when we know those stores already have their shipments in stock (or will in a day or so) and are simply waiting for the midnight release to sell them.

Digital = instant. If not, what’s the point? Why not just wait for the disc to be available and buy then?

Does this help clarify the issue at all?

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Sigh.


Are you tring to be ironic?

You ahve had your foot in anyone and everyones ass for a week on these forums if you dont like what they are saying.

Pot meet kettle............

And you have been following me for all this time? ok there is this thing called ignore button use it.

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And you have been following me for all this time? ok there is this thing called ignore button use it.

Seriously are you 12?

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Let's not turn this into a boxing ring. Can we stay on topic, please? :)

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Does this help clarify the issue at all?

I understood you for the first time. :)

But in order to do so, they will need to give you the retail key first . Since all your bonus items are tied with it. I have digital copy too but i don't think they will change their policy and give me retail copy 4 days earlier so that i can use bonus items.

That is all i am saying.

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Let's not turn this into a boxing ring. Can we stay on topic, please? :)

Yep, sorry man.

That guy is a tool.

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Seriously are you 12?

Ok so you won't use it, i will..go sit and relax in my ignore box.

i don't see anything which i wrote could be considered as 12 years old. Also try posting on your old account, hiding behind alt account is childish.

/ignored

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Have some more class than the lifetime subbers crying about their Borg characters. If you did some research you would know the JT wasn't coming until the 2nd unless whoever you bought it from decided to release the key earlier than they were supposed to.

So please wait patiently like the rest of us.

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Hmmm... let me break this down for you, in hopes it isn't so hard for you to understand. :)

I am currently in contact with Atari, from whom the game was purchased - yes, purchasED (past tense, see?) to find out why they have not been sending out activation codes for users who have already made a full purchase of the game via digital copy. See, the beautify of a digital copy is there IS no CD. Nothing physically to go to the store for or wait for the mailman to deliver. Etc. I already HAVE the game.

If this were an issue of having to wait until I can go to the store and pick up the disc, I’d understand fully. That makes sense. Why we, who have purchased a digital copy, must wait until the physical copies are available is beyond me when Atari need simply to verify the status of my order and payment and email me an activation code. Very simple and the way it should be done.

Now, with this said, I have already said I was in contact with Atari. This isn’t Cryptic’s fault or responsibility. I’ve just (literally) been notified that the status of my question has been escalated to customer service, where I am expecting the worst and will have to wait until Feb 2nd. I will complain and argue halfheartedly but if that is their position, so be it. it still makes no sense to me, to be honest.

So, unless I have been completely opaque, it should be clear that my confusion lies solely in the question as to why those who purchased digital copies must wait for the physical copies to be made available in the store – ESPECIALLY when we know those stores already have their shipments in stock (or will in a day or so) and are simply waiting for the midnight release to sell them.

Digital = instant. If not, what’s the point? Why not just wait for the disc to be available and buy then?

Does this help clarify the issue at all?

Except at this point you haven't purchased the game. You might have given a retailer full price for your pre-order, but the game isn't available for purchase until February 2. Not because they are waiting for the physical CDs to be printed, but because the people who made and are releasing the game set that as the release date. Just because you aren't getting a physical copy doesn't mean that the release date changes for you.

The advantage you get for ordering it digitally is that you should be able to get your key pretty early on the 2nd, instead of having to get to a physical store or wait for a delivery guy to show up.

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I understood you for the first time. :)

But in order to do so, they will need to give you the retail key first . Since all your bonus items are tied with it. I have digital copy too but i don't think they will change their policy and give me retail copy 4 days earlier so that i can use bonus items.

That is all i am saying.


Understood... but I still don't agree. Be it as it may, not even my best laid-out rant will matter if Atari is adamant on not releasing the activation codes for digital copies prior to 02/02/10.

If they DO, however, you can all thank me later. ;)

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Sigh.


Are you tring to be ironic?

You ahve had your foot in anyone and everyones ass for a week on these forums if you dont like what they are saying.

Pot meet kettle............

The biggest tool on this topic is you. You made an alt account just to bash someone who is trying to put some common sense in peoples mind? and you call him a stalker?

Too bad this forum section is not for subscribers only or you wouldn't be posting your nonsense here.

Ahh i know its you gwhittey, only you are the biggest crybaby on forums.

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All companies have made errors regarding the release and bonus's of sto, I used steam and that again is another story after having to download 10 gigs again tonight, so the whole headstart has been a cockup for alot of people. I for one expcted to get at least 4 hours in tonight, as at work at 6:30am and working for the next 7 days.

So my night was spoiled because of steam taking 2 1/2 hours to download 10 gig and then starting the client up, it also downloaded anther update. Then the servers were down and other problems, yes this is an mmo, and no this is not normal for mmo's before anyone says it is. All the open beta was to stress test, that was a waste of time as it still got too stressed it packed up.:eek: It's also bad enough that you get people defending all this and saying it's fine it works for me, bloody good and I hope you enjoy playing, BUT remember not everyone has the luck some of you defending the game has...Pc's are very different to each other, so not everyone will have a smooth ride with this game, remember that before calling people trols and haters.

Everyone here wants a good game to enjoy, not just a few, so when people moan or complain, let them, they are paying to play and are also customers like everyone here.

Got carried away sorry:p

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Have to agree with mickeyx. He has been pretty clear and straight forward with the FACTS. Don't know why you all have an issue with him. He seems pretty helpful in his posts.

Let the flameathon begin!!!!

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Here's an idea. Why dont we play the head start like we can and then when we have our CD keys could the people in charge bump our joined trill up to the point in xp and such that our head start toons are at?

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So please wait patiently like the rest of us.

You ask too much, sir. :D

Except at this point you haven't purchased the game. You might have given a retailer full price for your pre-order, but the game isn't available for purchase until February 2. Not because they are waiting for the physical CDs to be printed, but because the people who made and are releasing the game set that as the release date. Just because you aren't getting a physical copy doesn't mean that the release date changes for you.

The advantage you get for ordering it digitally is that you should be able to get your key pretty early on the 2nd, instead of having to get to a physical store or wait for a delivery guy to show up.

Ya, that makes sense. Unfortunately. I still don't agree with it, however...

However, I will stop remain hopeful that Atari will either clarify or comply.

Until then, I am serving cheese with my whine. Anyone care for a hor d'vour?

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the point is :

you buy a product in that case a digital preorder copy of Sto and its the same issue wherever you ordered it, and its saying that you will be able to play a joined trill and to have a headstart access on the 29 + emotes and 1 item . I guess that most of people understand it like i did which means great i will be able to play my joined trill and use my bonusesthe 29 and not the 2nd. Right now its not the case.

I just want an official answer on that point :

Atm i created a normal trill to enjoy the headstart i paid for, i just want to know if the 2nd of february i will be able to add the "joined trill" bonus to this char or if i will need to create a new one. This solution will sound quite fair to me.

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All companies have made errors regarding the release and bonus's of sto, I used steam and that again is another story after having to download 10 gigs again tonight, so the whole headstart has been a cockup for alot of people. I for one expcted to get at least 4 hours in tonight, as at work at 6:30am and working for the next 7 days.

So my night was spoiled because of steam taking 2 1/2 hours to download 10 gig and then starting the client up, it also downloaded anther update. Then the servers were down and other problems, yes this is an mmo, and no this is not normal for mmo's before anyone says it is. All the open beta was to stress test, that was a waste of time as it still got too stressed it packed up.:eek: It's also bad enough that you get people defending all this and saying it's fine it works for me, bloody good and I hope you enjoy playing, BUT remember not everyone has the luck some of you defending the game has...Pc's are very different to each other, so not everyone will have a smooth ride with this game, remember that before calling people trols and haters.

Everyone here wants a good game to enjoy, not just a few, so when people moan or complain, let them, they are paying to play and are also customers like everyone here.

Got carried away sorry:p


Okay....

you win.

That sucks... why not use a torrent?

Crap! That means I might have to DL 10 gigs... /mutters

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Have to agree with mickeyx. He has been pretty clear and straight forward with the FACTS. Don't know why you all have an issue with him. He seems pretty helpful in his posts.

Let the flameathon begin!!!!

Not all just couple of crybabies in here who just can't seem to win an argument with him. One of them just made an alt account to bash him. How sad one can be? :p

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the point is :

you buy a product in that case a digital preorder copy of Sto and its the same issue wherever you ordered it, and its saying that you will be able to play a joined trill and to have a headstart access on the 29 + emotes and 1 item . I guess that most of people understand it like i did which means great i will be able to play my joined trill and use my bonusesthe 29 and not the 2nd. Right now its not the case.

I just want an official answer on that point :

Atm i created a normal trill to enjoy the headstart i paid for, i just want to know if the 2nd of february i will be able to add the "joined trill" bonus to this char or if i will need to create a new one. This solution will sound quite fair to me.


Exactly... my issue is this (yes, it's selfish): Sure, I can create a throwaway character, use it until 02/02 and then delete it and create me Trill... meaning any and all in-game experience gained in the early start is wasted - which is entirely counter to the benefit of an early start.

It just seems…. Asinine for digital customers to have to wait for the physical CDs to be released. On top of that, if I have to reinstall (as Codebreaker did) I’ll really be wondering why in the hell I opted for a digital copy after all…

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Hopefully I've remained civil and logical enough through this that I won't be forced into the STO witness protection program....

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Ya, that makes sense. Unfortunately. I still don't agree with it, however...

However, I will stop remain hopeful that Atari will either clarify or comply.

Until then, I am serving cheese with my whine. Anyone care for a hor d'vour?



Well, you agreeing with it or not doesn't really change things. I was just explaining the situation. :)

That being said, best of luck getting them to sell you your copy ahead of the street date. Let us know if you succeed, 'cause I'll want to contact Amazon and see if I can get them to ship my box early if the publisher decides to blow off the street date. ;)

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Exactly... my issue is this (yes, it's selfish): Sure, I can create a throwaway character, use it until 02/02 and then delete it and create me Trill... meaning any and all in-game experience gained in the early start is wasted - which is entirely counter to the benefit of an early start.

It just seems…. Asinine for digital customers to have to wait for the physical CDs to be released. On top of that, if I have to reinstall (as Codebreaker did) I’ll really be wondering why in the hell I opted for a digital copy after all…

I am sorry but why would you need to re-download? i didn't understand that part.

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Your correct that it's been done the wrong way round, but the people to blame for this is, every company thats involved with sto, they all made some deal for this that and the other, and messed it up.. Nothing can be done about it now though, it's just one of those things you have to let go.. But it goes to show that gaming companies never learn from their mistakes. As I'm sure over the years, stupid things like this have happened before.

Exactly... my issue is this (yes, it's selfish): Sure, I can create a throwaway character, use it until 02/02 and then delete it and create me Trill... meaning any and all in-game experience gained in the early start is wasted - which is entirely counter to the benefit of an early start.

It just seems…. Asinine for digital customers to have to wait for the physical CDs to be released. On top of that, if I have to reinstall (as Codebreaker did) I’ll really be wondering why in the hell I opted for a digital copy after all…

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Well, you agreeing with it or not doesn't really change things. I was just explaining the situation. :)

This is do not agree with either.... but know you are right. LOL

That being said, best of luck getting them to sell you your copy ahead of the street date. Let us know if you succeed, 'cause I'll want to contact Amazon and see if I can get them to ship my box early if the publisher decides to blow off the street date. ;)

I will. As I said earlier, I am not expecting them to say 'Hey, you're right.. here's the code!'

But to complain about something and not having the follow-through to actually seek a resolution doesn't sit well with me... I am of the philosophy, right ro wring, if I have an issue, seek an answer (whether I like it or not). If I'm not willing to follow it through then I have no business complaining... if that makes any sense at all.

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Exactly... my issue is this (yes, it's selfish): Sure, I can create a throwaway character, use it until 02/02 and then delete it and create me Trill... meaning any and all in-game experience gained in the early start is wasted - which is entirely counter to the benefit of an early start.

It just seems…. Asinine for digital customers to have to wait for the physical CDs to be released. On top of that, if I have to reinstall (as Codebreaker did) I’ll really be wondering why in the hell I opted for a digital copy after all…

Except that the street date doesn't only apply to physical CDs. I would guess that most retailers (especially in large metro areas) probably already have their physical copies in their stores. And I'm guessing that Amazon has my CE already in their warehouse. It makes just as much sense to not send you your key as it does for the retailers to not sell the boxes they have and the online shippers to not ship out their copies.

This is actually one of the many reasons that I've never been overly fond of hard and fast street dates. I'd rather some people be able to get the game a bit sooner than others than everyone being forced to wait so that everyone in theory gets it at the same time. But that is the system we're currently stuck with.

Hopefully I've remained civil and logical enough through this that I won't be forced into the STO witness protection program....

You have indeed. I hope the same can be said about me. It was certainly my intent. :)

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Because steam is a crap peice of software, and didn't know that the client can update it's self, so auto deleted the game files and re-downloaded.

I am sorry but why would you need to re-download? i didn't understand that part.

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I am sorry but why would you need to re-download? i didn't understand that part.

I was referrng to Codebreaker's earlier post RE: the 10 G download...

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Because steam is a crap peice of software, and didn't know that the client can update it's self, so auto deleted the game files and re-downloaded.

I think he meant re-install from CD's once his retail copy arrives.

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I think he meant re-install from CD's once his retail copy arrives.


Oh... urgh. Well...

In other news, how's the server handling? I am PST but at work until 6 pm so haven't had the chance to log in yet...

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This is do not agree with either.... but know you are right. LOL



I will. As I said earlier, I am not expecting them to say 'Hey, you're right.. here's the code!'

But to complain about something and not having the follow-through to actually seek a resolution doesn't sit well with me... I am of the philosophy, right ro wring, if I have an issue, seek an answer (whether I like it or not). If I'm not willing to follow it through then I have no business complaining... if that makes any sense at all.



Makes perfect sense, and I was dead serious about offering you best of luck. I don't think you'll succeed, but that isn't any reason to not try. :thumbup:

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You ask too much, sir. :D



Ya, that makes sense. Unfortunately. I still don't agree with it, however...

However, I will stop remain hopeful that Atari will either clarify or comply.

Until then, I am serving cheese with my whine. Anyone care for a hor d'vour?



If you feel like working on D2D for my JT as well then I fully support your endeavor ;)

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well tbh it doesn't make much sence, because if we get a head start as part of something that only comes out in the 2nd feb, then how do you get a headstart if that is also bount to your Retail key? seeing as the other things are also bound to it, and its all part of the same thing.

right ...

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O well of to bed as early rise, hope you guys have fun, I might get chance to play some after 4pm tomorrow if I'm lucky enough, it's 23:16pm here and going to be up again at 5am, so keep the servers going. Beaming out of here:rolleyes:

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If you feel like working on D2D for my JT as well then I fully support your endeavor ;)


Heh... if only I could....

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This is do not agree with either.... but know you are right. LOL



I will. As I said earlier, I am not expecting them to say 'Hey, you're right.. here's the code!'

But to complain about something and not having the follow-through to actually seek a resolution doesn't sit well with me... I am of the philosophy, right ro wring, if I have an issue, seek an answer (whether I like it or not). If I'm not willing to follow it through then I have no business complaining... if that makes any sense at all.



Preirin, I agree with your complaint. I bought the digital download also expecting the head start on the 29th.

I understand that the trill unlock has to be at character creation, so it is different then other features, but the advertisement and what was said to be being sold, was not the same as what it turned out to be.

They did not say you get a head start, then on 2nd get such and such features for any new characters made without a head start. Leaving that out, makes you and me, and anyone else buying a digital download version a bit unsatisfied.

I do have a question. Since I can not unlock digital download till I get an actual serial number. Do I have to wait till I receive something in the mail? Or will they email the unlock code on Feb 2nd.

It would be laughable if the pre-order of the digital download meant I had to wait 3 or 4 days after release to get some physical key in the mail. Making the head start purchase a late start purchase.


Edit: And the customer support from digital river - Atari support page is non functional in both IE and Fire Fox browsers. LOL that's funny. It will not allow sending in inquires on topics.

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At least we are not the only one with the same issue

Greetings from an unexisting symbiont:rolleyes:

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Preirin, I agree with your complaint. I bought the digital download also expecting the head start on the 29th.

I understand that the trill unlock has to be at character creation, so it is different then other features, but the advertisement and what was said to be being sold, was not the same as what it turned out to be.

They did not say you get a head start, then on 2nd get such and such features for any new characters made without a head start. Leaving that out, makes you and me, and anyone else buying a digital download version a bit unsatisfied.

I do have a question. Since I can not unlock digital download till I get an actual serial number. Do I have to wait till I receive something in the mail? Or will they email the unlock code on Feb 2nd.

It would be laughable if the pre-order of the digital download meant I had to wait 3 or 4 days after release to get some physical key in the mail. Making the head start purchase a late start purchase.


Edit: And the customer support from digital river - Atari support page is non functional in both IE and Fire Fox browsers. LOL that's funny. It will not allow sending in inquires on topics.

My assumption is that they will wait until Feb 2 to complete the purchase... upon confirmation of payment in full, the code will be emailed to us as it was with the beta key.

Then again, I assumed I'd be able to at least create a Joined Trill for early start so take that with a grain of salt.

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1. Head Start is a Preorder selling point for every MMO. You can start sooner, advance a few levels and leave the starting areas before the main crowd arrives at the release date. Thats why for some people the head start is more important than some low level special items which are only usefull during the first hours of the game. Everyone who preordered can enjoy the head start except the DDE buyers. The LTA subscribers who payed enough already got their Borg. People who bought a normal copy will get their items added to their existing chars at release - only the DDE buyers who wanted to play as a joined trill had to start from the beginning. Sure, they get their joined trill - but the whole head start (and 4 days of free play time) are wasted. You could start an alt and grind some euqipment/money - but not everyone enjoys 4 days of Fleet Action or other grind missions just to get some items which are still only usefull during the start.

2. You ask if we can read english - well, not everyone does. I know some people who can't and they only bought the game after it was clear that there will be localized versions in their language. But the preorder FAQs were only available in english and if you look at the stores - the German Steam version for example - theres no info that the Joined Trill won't be available at the head start. One more thing: are you sure that the info about the joined trill was availbale from the first day when the preorder started? I thought the FAQs were added later (and edited a few times) because there was so much confusion about all the preorder stuff.

3. We're not sutpid. We know that the Bonus Items are attached to the Retail Key and that Head Start isn't the Release (but even if we know that it doesn't mean that we like the way it's done). We also knew that if the bonus items were instead attached to the beta keys a lot of people would have preordered, claimed the items and then canceld their order. Thats why it was done this way. All who preordered a boxed version of the game haven't payed yet. Their account won't be charged until the box is shipped so they could cancel their order until the day before the release. Thats why buyers of a boxed version have to wait until they get their box with the key and the special keys were only handed out after they paid for the game. BUT all the people who bought a DDE version already paid the full price. The money is gone. And in contrast to the buyers of the boxed version you can't cancel your DDE and theres no refund.

There were several reasons mentioned why a buyer of the boxed version won't get his stuff before the release. The main reason is that it prevents these people from the preorder/item claiming/cancel issue. And I have to agree. It's not a big deal if you get these items a few days later. But for all the DDE buyers the head start is pointless.

The point is: The joined trill is ONLY available in the Digital Deluxe Edition (no matter if you ordered at Steam, Atari or somewhere else) and to preorder this edition you have to PAY in ADVANCE AND once ordered you CAN'T CANCEL the order or get your money back. The whole preorder/item claiming/cancel-issue doesn't matter when speaking about the Digital Version. Thats why it should be no problem to hand out these retail keys at the beginning of the head start.

I can't understand most of the reactions here. I guess most of these mischievous post are either written by LTA subscribers who already got their Borg or by people who didn't order the DDE and don't care for the joined trill. Maybe it's not a big issue for you...but for some here it is. If you're not affected by this...fine. But some are. They've ordered the DDE and were looking forward to enjoy their joined trill during the head start. So please respect that they are dissatisfied the way the whole head start/preorder thing is done.
When people are dissatisfied with parts of the game I don't laugh about them because next time I could be in the same position. Its the same with nerfs. If I'm not affected I'm laughing about the "whiners". Typical MMO behaviour. Lets not get to the WoW level - we can do better.

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1. They've ordered the DDE and were looking forward to enjoy their joined trill during the head start. So please respect that they are dissatisfied the way the whole head start/preorder thing is done.
When people are dissatisfied with parts of the game I don't laugh about them because next time I could be in the same position. Its the same with nerfs. If I'm not affected I'm laughing about the "whiners". Typical MMO behaviour. Lets not get to the WoW level - we can do better.


I also did the pre-order to avoid the rush of launch day. And was looking forward to my trill character in head start play.

(My laughing is because I laugh at most things in life, not to add any anxiety to anyone else. Just in case you miss read my laughs in posts. I find many things funny.)

I will probably just wait till Feb 2nd, now maybe look at game for a couple hours with a throw away char. But am disappointed with that outcome of the pre order.

But I agree they made a couple mistakes on there pre-launch formulas.

I also hope this is better then WoW, and with the built in community it is possible.

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Head start isn't a waste just because you can't play your joined trill. Do what I'm doing: unlock your 3rd slot and play a klingon for a while, or just level up to learn the quests and make it easier once you get your "actual" toon come Tuesday. By that time you'll have money and items you can use to twink him out too!

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I also hope this is better then WoW

LAWL!!!

Seriously, it'd be great... but not going to happen. Granted WoW isn't for everyone, but I'm a lifelong Trek fan and am not overly optimistic about this game's chances long-run. It's targeted at a niche audience (albeit a large niche), and I seriously doubt it has the features to really endear it to many people other than Trekkies.

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Head start isn't a waste just because you can't play your joined trill. Do what I'm doing: unlock your 3rd slot and play a klingon for a while, or just level up to learn the quests and make it easier once you get your "actual" toon come Tuesday. By that time you'll have money and items you can use to twink him out too!

I'd much rather have a t2/t3 JT than a twink one come the 2nd, but oh well, damn retail.

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Its a problem with this specific item, The JT. All other pre order items are not relevant. Cryptic and the retailers balme each other nothing can be done about it now, there will be no apology. that about wraps it up for me I'm afraid.

Playing an unknown captaining the USS Trill, collecting some uncommon gear to send to my trill so I can get through the early missions quickly (not enjoying myself just blasting through)

Its rather like losing a game save on a normal game and havning to redo some levels. Its annoying but not the end of the world.

Could this have been avoided? Most certainly the logic behind offering mutually exlusive bonuses baffles me to say the least.

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Firstly, Eheufaucan, thank you for a very well-written and sensible post. You've summed up exactly as I feel in a much more eloquent manner. So serious, thank you :D

Now, others – explain this to me please, for I am confused…

I have my throw away character – let’s call him Red Shirt. He plays for a few days, maybe gets some greens, some cash… how do I transfer those items from Red Short to JT, the Joined Trill, on Feb 2?

It’s not as if I can log on to both accounts and trade and I don’t know I feel comfortable using a third person – handing them items, logging off and logging back on… that usually goes sour and, let’s f ace it: if you get scammed doing this it’s your loss.

So, how of I move items n cash from Red Shirt to JT?

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Maybe you can send the equipment via the ingame mail system to the other char.

One more thing - I don't know if only european buyers of the collectors edition are affected or only we here in germany but I've received a mail from Amazon that there were some problems with the CE and the shipping will be delayed a "few" days. As an apology the head start key will be transformed in some kind of retail key. We get 20 days of additional playtime (they expect to ship during these 20 days) but the bonus items that comes with the CE (uniforms, red matter capacitor, Borg BO) are part of the box and we have to wait up to 20 days to get them. :(

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Of note: Access to the head start is a bonus for pre-ordering. The joined Trill is a bonus included in the DDE of the game, whether you pre-ordered or not. People ordering the DDE next year will still get it. I'll admit that it doesn't stack well with the pre-order bonus, and that is unfortunate.

Also of note: Not all of the retailers who are selling the DDE require that their customers pay for it in full when they place their pre-order. So not everyone who pre-ordered it has paid in full. And even if they had, the JT is part of the retail product, which Cryptic and Atari set to be released on Feb 2. Not Jan 29. Ordering a digital copy doesn't change that. And neither does pre-ordering from a company that required you pay in full for your pre-orders.

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Here's my question...Will a JT look any different than a regular Trill? Or is the difference purely the stats and traits? If thats the case, why not just make the bonus an item that we could add to our regular Trill after launch? Just put the symbiot in our inventory, maybe even make a little mission out of being joined.

And the whole "you should have read the FAQ before you bought" defense is just garbage. Yes, it was posted there, and yes, if I were anal rentitive and paranoid enough to read every little thing about a game before I buy it, I could have read it on the site. But in reality, it was MUCH easier to see all the "GET YOUR FREE STUFF BY PRE-ORDERING" advertisements all over the page then it was to read an entire FAQ to find out you wouldn't get your Trill at head start. I dont undertand why you would want to defend a company who wasn't honest enough to put a little asterisk next to the "OMG UBER FREE STUFF" ads that said "sorry, no Trill until feb 2nd" but rather tucked the information neatly away in a FAQ a person would have to go out of their way to read. Sorry I assumed your company was trustworthy, I guess I've learned my lesson. Heres to a wasted head start.

BTW, the head start IS wasted. Klingons are a joke at this point and as twinked as my JT would be, I don't feel like doing all the T1 and T2 mission over again a 3rd time.

Let the blind defense of ******** to justify your purchases commence!

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ok first off i would like to point out the the preorder FaQ only came out a week or so after u were able to preorder and if like me u preordered in the first few days there was no info to say the joined trill would not be availabul during head start. Now im sure this was all a big mess up betwen cryptic and the retailers and i dont expect anyone to start sending out account keys befor release day as its agenst the lay BUT i would like if maybe cryptic took it upon them selves to maybe do something about it lake maybe makeing the joined trill an item? something u get from the c-stor and can add to a trill u have allready made? would be grate to be able to injoy the headstart knowing that yea u dont have it now but when the game get released u can just add it and get the extra skill and what not then. now im not a computer programer so i have NO idea how hard that would be and im not going to say they have to do it or even that they should but im sure all the people who put their faith in cryptic and preorded their game would really like to see that alltho its not directly their falt the r doing something to help out

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Well thats really stupid...i heard people can get there borg....kinda unfair dont ya think?

Yep. The symbiot is part of the character and skills, so there is no logic in giving it after the head start. I hope the have the will make it possible for the symbiot to join after the head start. After all, it's not a weapon or anything. Dont want to start over either, and without it, maybe I woul've chose another package.

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Well thats really stupid...i heard people can get there borg....kinda unfair dont ya think?

I understand, I am happy being a vulcan but i would be most annoyed if I could not get the headstart for my joined trill, fortunately I only got the digital deluxe for armor & the point defense phaser array. So this does not effect me as much as others.

But I think Cryptic should unlock our content for the digital deluxe content since it won't be much of a "head start" for people who wanted to play a joined trill as their main if they have to remake their character on release day an start with the rest.

Or perhaps if cryptic can't do this perhaps they could toss us a couple of cryptic points to compensate us for the loss of one of the head start bonuses. (namely being able to have a head start as a joined trill)

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Well, i've been waiting a long time for the headstart but now i'm not going to bother. Whats the point in starting a character if i;m just going to end up making another one at release. Complete waste of time.

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There is a point to playing now! When you create a second character it will start with the same level as your first. If you play any other race now and reach, for example, Lc. 2 then when you make your Joined Trill it will start at Lc. 2 and have all the SP to spend straight away!

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There is a point to playing now! When you create a second character it will start with the same level as your first. If you play any other race now and reach, for example, Lc. 2 then when you make your Joined Trill it will start at Lc. 2 and have all the SP to spend straight away!

Is this true?

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Joined Trills ahve 5 abilities, Thats why I ordered DDE. Why does it come with 2 and we can only pick 2? Thats 4 traits. where is the 5th?

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There is a point to playing now! When you create a second character it will start with the same level as your first. If you play any other race now and reach, for example, Lc. 2 then when you make your Joined Trill it will start at Lc. 2 and have all the SP to spend straight away!

Nice troll. Does not work.

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I deleted my fisr character to amke room for my 4th.