Star Trek Online

Star Trek Online (http://sto-forum.perfectworld.com/index.php)
-   Windows and General: PC, Network, and Other Technical Issues (http://sto-forum.perfectworld.com/forumdisplay.php?f=401)
-   -   Account issues (http://sto-forum.perfectworld.com/showthread.php?t=103066)

Archived Post 02-04-2010 04:05 PM

Account issues
 
I had entered my 60-day game card correctly, and i got an e-mail confirming my 60 subscription. After i open the launcher and log in with my account it tells me that i have an account error even though it says i have a valid account for this game. Also, when i go to check to see my activated products, it says i have none activated, but meanwhile the e-mail confirms that i do. Can someone tell me how to fix this so i haven't wasted my money?

Archived Post 02-04-2010 04:08 PM

call billing assuming you did all three steps to activate
enter the retail key
selected a subscription option
enter payment method.

if you did all trhat and it did not work then billing will need to look at your account.


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