Star Trek Online

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Archived Post 02-11-2010 04:32 AM

Account Server Maintenance (February 11, 2010)
Star Trek Online is up! However...

Currently we are experiencing issues with accounts that have non-basic characters in their name. We will be bringing down the account server for a short period as soon as we can to address this issue. In the meantime we appreciate your patience.

Archived Post 02-11-2010 05:00 AM

I keep getting a fatal error when i log in. never had this problem until after the new patch.
i verified files in launcher and still continues to crash. any ideas on what i should do?

Archived Post 02-11-2010 05:05 AM

My Account management is totaly wrecked , it shows me i have no subscription , an under the Sto logo there are only dots in a downline.
I wantet to change from Paypal to elv but didnt cancel the paypal subscription. After a error that management is wrecked-

Archived Post 02-11-2010 05:06 AM

By "Non Basic" do you mean the names that are not generated by the "Randomiser"?

Archived Post 02-11-2010 05:11 AM


Originally Posted by AelitaStones (Post 2040321)
By "Non Basic" do you mean the names that are not generated by the "Randomiser"?


Archived Post 02-11-2010 05:14 AM

@X1Alpha: You've been hit precisely by the bug we're trying to fix, FYI. It has a side effect of making your account status page look like a mess.

We don't have an ETA on this, but are working as fast as we can. If you experience these symptoms please be patient, stop logging in and follow this thread for updates.

Archived Post 02-11-2010 05:31 AM

I dont get it, i put my code in while it was updating, or in maintence..i put the code in with 30 free game time codes. and it asks me to suscribe. is this normal?

Archived Post 02-11-2010 05:32 AM

The Account Server is coming down now to apply a fix. Expect approximately 25 minutes until you are able to log in.

Archived Post 02-11-2010 05:39 AM

Can't seem to login at all.

Put in my account name and password and all I get is:

Unable to authenticate:

Archived Post 02-11-2010 05:39 AM

is the "unable to authenticate" message I got part of this? I have a 'normal' name no speical characters.

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