Star Trek Online

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-   C-Store, ZEN, and Promotions (http://sto-forum.perfectworld.com/forumdisplay.php?f=200)
-   -   Not getting Monthly Stipend? Anyone else? (http://sto-forum.perfectworld.com/showthread.php?t=1202341)

galacticcowbot 08-24-2014 10:55 AM

Not getting Monthly Stipend? Anyone else?
 
Hi all,
I havent been active in game but i make sure to log in like at least once a month. I finally noticed that my STO ZEN stipend appears to have not been added at least for 2 month. I have opened a ticket (Lets see if or how long it takes them to answer. :) )

Has anyone else had this problem recently?

Aerv Who Watches

sabouma1979 08-25-2014 03:54 PM

I am unsure if I got mine this month... the thing I would like for it to show in your "Zen history" page to show up, but the only thing that shows there is the amounts of Zen you bought yourself...

cokebear 08-30-2014 12:09 PM

It appears I have not been getting mine either, but other than writing down the amount I had months ago by travelling back in time I'm not sure how to be certain.

tehbubbaloo 08-30-2014 12:15 PM

it does seem very hit-and-miss.

pweistheworst 08-30-2014 04:20 PM

I'm in the same boat. This is the first time I haven't received my monthly zen since becoming a lifer. I'm not ever sure what to do about it other than file an in-game help ticket.

askray 08-30-2014 04:34 PM

From the sticky for this forum -

As a reminder if you ever need support visit the support website! - It is located at http://support.arcgames.com/ - No one can assist you on the forums with Zen issues that deal with your account.

If you cannot access the support site, e-mail customerservice@perfectworld.com from the E-Mail that your account is bound to and be very specific in your subject and body to make sure your issue is promptly taken care of by the right department. :)


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