Star Trek Online

Star Trek Online (http://sto-forum.perfectworld.com/index.php)
-   Gameplay Bug Reports (http://sto-forum.perfectworld.com/forumdisplay.php?f=69)
-   -   "Not allowed to access the server at this time" - Going on 2 weeks, 3 days (http://sto-forum.perfectworld.com/showthread.php?t=120696)

Archived Post 02-17-2010 03:21 PM

"Not allowed to access the server at this time" - Going on 2 weeks, 3 days
 
I return from out-of-state to see the same problem:

"Not allowed to access the server at this time"

This is now going on three weeks...

Not a single response to any ticket submissions also going back 2 weeks plus...

This is support?!

This is the score card atm:

1. Processing my purchase of the game - A
2. Taking my money for the lifetime subscription - A
3. Being able to gain access to the server - F
4. Response to "ANY" ticket submitted - F

Not much more to say, other than pursuing a refund... which I am sure the EULA has the company covered from doing...

Well done Cryptic-

Archived Post 02-17-2010 07:09 PM

Make sure your retail key's been activated. Beta key != retail key. Nor will it let you online if you have the wrong one set.

Other then that, email billing. There's been multiple devposts about that.


All times are GMT -7. The time now is 02:08 PM.