Star Trek Online

Star Trek Online (http://sto-forum.perfectworld.com/index.php)
-   Gameplay Bug Reports (http://sto-forum.perfectworld.com/forumdisplay.php?f=69)
-   -   Bug report - why no response on some? (http://sto-forum.perfectworld.com/showthread.php?t=122672)

Archived Post 02-19-2010 09:46 PM

Bug report - why no response on some?
 
I've filed a modest number of bug reports over the past few weeks. Many of them get a vague form response (which, incidentally, is mostly pointless and hard to read in the tiny 4-line UI window), are marked as 'Processed', and occasionally get fixed.

However, some of them just sit as 'New' with no reaction. I know there's a backlog, but I'd expect them to be dealt with in order. My oldest bug report in this state is from February 1st, and I've had a fair number of bugs get handled since then. To give some examples, #580441 and #654887 are both outstanding, while #675717 has been processed.

So, what's happening there? Bug reports got lost, problem in the ticket tracking system, CS guy forgot to mark the ticket as processed, something else?


All times are GMT -7. The time now is 05:13 AM.