Star Trek Online

Star Trek Online (http://sto-forum.perfectworld.com/index.php)
-   Windows and General: PC, Network, and Other Technical Issues (http://sto-forum.perfectworld.com/forumdisplay.php?f=401)
-   -   forgot username and pw (http://sto-forum.perfectworld.com/showthread.php?t=185943)

Archived Post 10-27-2010 12:25 PM

forgot username and pw
 
Im returning to sto after a long layoff..Ive forgotten my username and password i used to play. ..I know the email address but it asks for my username to reset..Ive sent off emails but had no reply.ive temporarily set up a new account to come on here.Is there any other way of finding out my info?

Thanks

Archived Post 10-27-2010 04:07 PM

you have to open a ticket with billing , also you will need some type of proof that you are the owner of the account. Billing should be able to tell you what yu need but think may need things like credit card info(last 4 number type thing) used on the account or the retail key used on the account etc.

Archived Post 10-27-2010 04:44 PM

the username and password should be the same you used here on the forum

darkshinigami25 03-12-2013 08:07 PM

Randomly guessed my info again haha

mrmazdamack 03-15-2013 11:45 AM

i really hope you didnt change your email in the time that you were away. i did, and it has been a constant headache for me ever since. and may whatever deity you worship help you if you put your new email address on that temp account you mentioned, as this is what i did, and it has totally messed up the support ive gotted from PWE and caused major problems with their account guard system. ive had better fights with insurance companies that the support team here before.

for whatever it was worth though, i was able to get back into my main account fairly easily once i provided the information the support team asked for, and they were very good about that part of the problem. but now that im returning after a 2nd break myself, i once again find myself fighting with the client to let me into the game.

good luck, and hope to see you in game sooner rather than later.


All times are GMT -7. The time now is 04:20 PM.