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-   -   Purchased two rename tokens, recieved zero (http://sto-forum.perfectworld.com/showthread.php?t=198443)

Archived Post 01-23-2011 01:59 PM

Resolved: Purchased two rename tokens, recieved zero
 
Today I bought a rename token, got a "Transaction successful" message on the screen. I signed out and the "Rename" button was not enabled. (Completely close game, re-signed in, same thing). I thought maybe it didn't complete, so I purchased a second rename token. Again, signed out, back in, still no rename token. I can confirm that 400 Cryptic Points were deducted both times (total of 800 points). I put in a ticket, #1035479.

Archived Post 01-23-2011 02:13 PM

You can go here: Account and Billing Live Chat

And speak to a LIVE Account & Billing Support Rep. As in a real live Atari Employee.

At least for the next 6 1/2 hours until they close. They're open 7 days a week, but not 24 hours a day.

Archived Post 01-23-2011 02:18 PM

deja vu? or...deja two-many-threads? :p

Archived Post 01-23-2011 03:30 PM

Quote:

Originally Posted by Peregrine_Falcon (Post 3302392)
You can go here: Account and Billing Live Chat

And speak to a LIVE Account & Billing Support Rep. As in a real live Atari Employee.

At least for the next 6 1/2 hours until they close. They're open 7 days a week, but not 24 hours a day.

Thank you. I wonder if others are having the problem too.

Archived Post 01-23-2011 04:07 PM

Fixed, thank you!


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