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-   -   Dev Request: Missing DS9 Uniform pack (http://sto-forum.perfectworld.com/showthread.php?t=205922)

Archived Post 03-07-2011 10:39 AM

Dev Request: Missing DS9 Uniform pack
 
When I bought the game over a year ago, from Swedish retailer "Game.se", it was the Star Trek Online (Gold Edition), which came pre-packaged with the DS9 Uniform Pack on a separate key card. This is my preferred uniform style, and have worn it since the day of launch, until the AGT Uniform Pack was released, since I consider it to be more era-appropriate.

However... Recently, a friend of mine decided to pick up the game, and after creating an account to apply his cdkey, he mistakenly remained logged into my account (on my computer), and applied the cdkey to my account. This added the "Deluxe Edition" version of STO to my account, in addition to the existing "Gold Edition".

As a result, my account gained certain new unlocks (Joined Trill, Automated Defense Turret, TOS Uniforms among others). But in the process, the DS9 Uniform Pack now shows as not being unlocked anymore. It requires me to pay Atari Tokens to unlock.

Can anyone at Cryptic check what happened, and unlock the uniforms which WERE unlocked for me up until a few days ago? Already sent in a ticket, but that will take weeks before I even see a reply (if any)

Archived Post 03-07-2011 12:45 PM

Quote:

Originally Posted by Darkthunder (Post 3413901)
When I bought the game over a year ago, from Swedish retailer "Game.se", it was the Star Trek Online (Gold Edition), which came pre-packaged with the DS9 Uniform Pack on a separate key card. This is my preferred uniform style, and have worn it since the day of launch, until the AGT Uniform Pack was released, since I consider it to be more era-appropriate.

However... Recently, a friend of mine decided to pick up the game, and after creating an account to apply his cdkey, he mistakenly remained logged into my account (on my computer), and applied the cdkey to my account. This added the "Deluxe Edition" version of STO to my account, in addition to the existing "Gold Edition".

As a result, my account gained certain new unlocks (Joined Trill, Automated Defense Turret, TOS Uniforms among others). But in the process, the DS9 Uniform Pack now shows as not being unlocked anymore. It requires me to pay Atari Tokens to unlock.

Can anyone at Cryptic check what happened, and unlock the uniforms which WERE unlocked for me up until a few days ago? Already sent in a ticket, but that will take weeks before I even see a reply (if any)

Normally GM replies take only a few days (at most) if submitted to the right department actually :p

Archived Post 03-07-2011 12:56 PM

Quote:

Originally Posted by Askray (Post 3414263)
Normally GM replies take only a few days (at most) if submitted to the right department actually :p

Sent in a half-dozen tickets or so on various issues since launch, and have received a response ONCE. Rest are still open, and unreplied.

Archived Post 03-07-2011 04:44 PM

Bumping, seeking for dev response.


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