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-   -   Bug Writing Tips (http://sto-forum.perfectworld.com/showthread.php?t=233032)

Archived Post 09-28-2011 06:38 PM

Bug Writing Tips
 
Here are some tips to writing good bug reports, taken from a post by Moshpet.

Quote:

I wanted you all to have the basic fundamentals so if you write a bug report out of game, you will be comprehend-able. I you attempt to use this format consistently, will help you to make clear, concise reports that will help the Devs and others to fix things faster.

Typically a good bug report should include the following bits of information. This isn't definitive, and by all means if you can improve on it, do so.


BUG:

Short summary.

Description:

A good description on what the bug is should go here. (Also include your Project ID number if it's for a Foundry issue.)

CATEGORY :

If it's Missions, Map Editor, Story Editor, User Interface (UI), Graphics, Audio, Systems, Duty Officers, etc.

How to reproduce (If known.)

1- step 1
2- step 2 and so on.

LOCATION:

Where you were when the bug occurred, zone/mission/ & /loc (if you know it.)
/loc is very helpful in that a GM/Dev can teleport right to that location and see (possibly) what you see.

#### <- Spacer Of some sort,

(So the person reading it can tell where the bug steps end easily.)

Commentary

Secondary thoughts, observations & so on, it's not always needed but, sometimes the extra feedback you provide will allow the Devs to find a solution faster.
Bugging Crashes

If you should happen to crash and the Cryptic Error Handler comes up, please include a description in the box of what you were doing at the time of the crash. Also, make a note of the number displayed in the center bottom of the box, and post that here for us.

Thanks, and happy playing!

Archived Post 10-03-2011 09:05 AM

I mean no disrespect to you or any of the dev team but alot of these bugs that i am experiancing are very old bugs that have been around for months and months that where never fixed to begin with and i know there been lost of reports on them, for example, the bar fight where alot of the time some of the guys in the bar you can only take down so far so u have to leave wait 5 minutes and try again, dampening fields not disapating the whole time your in map, nighting gale some of the crew u can see in the cages, and several others, I know from what i have read in alot of the chat channels people are realy woundering are yall getting the bug reports that are filed, I am not complaining to be complaining, I just would like to see sto to become the game i see it can become, but to achive this these bugs gotta be fixed , soo just kinda woundering .

Archived Post 10-06-2011 12:56 AM

Ticket time out error message
 
In tribble server, the free to play server/shard, Every Single Time I have TRIED to submit a ticket - bug report, what-have-you I get a message about it being unable to contact server due to time out, blah blah blah message. I'd submit an in game ticket about it, but that failed too (Yes I seriously tried to submit yet another ticket about the issue and big suprise it also failed).

Any suggestions? And has anyone else run into the same issue?

No I am not ranting, well maybe a little, but if the dev's are to know about what we find that needs to be addressed or better yet even fixed. There has to be some type of communication, beyond complaining, ranting, ect. actual constructive critisim.

IE I completed several Aid the Planet mission of verying levels of difficulty without ever recieving a reward.

I took the time and effort to do this repeatedly at all difficlty levels to see and prove that it was not an isolated issue or one time bug. Multiple times at each level (along with all the other missions while searching for Aid the Planet missions. In a personal effort to better a game that I personally care about. I would like to be able to submit a ticket, but no ticket I try to submit seems to actually take. (Double checked to make sure a ticket wasnt being generated afterwards. I DID MY PART, but have no way to tell anyone, outside of the forum.

So real actuall helpful feedback would be appreaciated.

Thank you for your time.

Archived Post 10-06-2011 06:51 AM

Briar patch klingon turrets
 
In the Secret Orders mission, when you are taking out the disruptor turrets in the briar patch. You cant see the disruptors firing. Shields are showing they are getting hit. But I see no beams or disruptor fire

*edit. sorry, didnt mean to post this here. reposting.

Archived Post 10-07-2011 12:05 AM

Quote:

Originally Posted by Artimus1000 (Post 3792362)
In tribble server, the free to play server/shard, Every Single Time I have TRIED to submit a ticket - bug report, what-have-you I get a message about it being unable to contact server due to time out, blah blah blah message. I'd submit an in game ticket about it, but that failed too (Yes I seriously tried to submit yet another ticket about the issue and big suprise it also failed).

This is an old concern that's been plaguing Champions Online for some time. I think it went live around (or a few weeks before) the Season 4 build. Given that everything seems shared, I imagine it took hold in Star Trek Online at about the same time.

I really cannot stress how often this particular bug has been reported. I would, personally, love to be able to send bug reports in-game.. in both games.

Archived Post 10-07-2011 04:31 AM

Quote:

Originally Posted by Artimus1000 (Post 3792362)
Ticket time out error message

In tribble server, the free to play server/shard, Every Single Time I have TRIED to submit a ticket - bug report, what-have-you I get a message about it being unable to contact server due to time out, blah blah blah message. I'd submit an in game ticket about it, but that failed too (Yes I seriously tried to submit yet another ticket about the issue and big suprise it also failed).

Any suggestions? And has anyone else run into the same issue?

From the Posts I have seen commenting on this, the Test Servers are not connected to the Bug Report Equipment, and therefore, players need to come back here, to this Bug Report Thread Section, to submit specific Bug Reports. It is more of a Pain to do it this way, but it seems to be the only way until some changes are made.

Archived Post 10-07-2011 02:55 PM

Thank you Solar Searcher.
 
In response. I do not read alot of the forums, I am here to play the game. I tend to only peruse the forums when I have an issue, or questions. If what you have posted is correct, why was it not mentioned on the webpage, or in the F2P dev blog, a simple to submit bugs you must use the forum for now would be nice. Or even a notice when you try to submit a ticket or something. I have (if you are indeed correct) wasted hours trying to figure out if I was doing something wrong when submiting a ticket. Wondering if there was some sort of delay in the system before you can track the progress of a ticket, and so on and so forth.

A week later someone finally responds to me (Not a Dev or another Cryptic employee)

A bit of bitterness here, I admit, but does Cryptic really want to here from you and me Joe Gamer. Do they want to know what we find what we think and how we feel about the new changes to the game and those things we find that we feel needs to be fixed.

Does anyone at Cryptic want to know I spent a number of hours yesterday (try all afternoon and part of the evening,attempting to finish The Ultimate Klingon-Lab of Mystery. But some problem (intermittent I know others that have and have not run into this same issue) where I was unable to beam up the mad scientist (Amar Singh) to finish that part. No other problem he just reapeared where he starts at and not in the othe room like he is supposed too. Despite a restart of not only the game but also my system and going to other missions completeing them and then returning do Lab of Mystery again to run through the whole thing something like 7 times before it worked correctly.

Not withstanding the issues there, now I have to really wonder does Cryptic want to here about this.

Or is this some sort of way to sort out what people really feel the need to rant about. Seperate minor issues, form deal brakers?

Or is it a complete failure of communication between those of us that read nearly every single post ( I am assumeing that somewhere there is a post in the forum about the Ticket System not being active in tribble.) Then there are some of us, myself included, who have neither the time nor the inclination to wade through it all to find those very few and far between gems like the ticket support sytem does not work in tribble at all for anyone.

They can add an addendum disclaiming any ill intent on how they are handing the tribble test c store points. Oddly enough even here at the peak of Mt. Bitter-Much? I still find that I agree with them on how they are doing it, for the most part at least. I was even surprised at the first stipend. I felt it was even generous on there part. Wise also it was enough for a top tier ship (some of them at least) but not over the top free bags money, a way to test the system realistically, blah blah blah.

Yep definately feeling the bitterness here myself.

A daily path to F2P post on the website Home page. Not one whisper about this. Lots of things coniveing us to test. Nothing about how to really report issues you come across in game.

How about today you tell us that posting bugs can only be done in forum and not in-game maybe?

Even better you could tell us why.

And best of all, an apology for all who have tried in vain to tell you something (if you reall y are intersted in hearing form us) to find that not only no one was at home, the phone was disconnected anyway.

Then maybe I will get on the forum and report bugs and issues I come across, but not until I KNOW that cryptic really wants to hear from me.

If they want to find me check the top of Mt. Bitter-Much, I'll be there for awhile. If I come down.

:mad:

Archived Post 10-07-2011 03:04 PM

Hold on a second.
 
Then after sitting on the top of Mt. Bitter-Much I looked down and reread the opening post of this thread, the whole why I posted here in the first place. This how to write a good bug report.

The whole thing if you have ever tried to post a ticket reads like it is telling you how to use the ticket system while also writing a "good" bug report. SO, is the ticket system not hooked up to tribble or is it?

Or is it supposed to be and there is a "bug" preventing some but not all users from useing the ticket system?

Whatever it is.

I know that I am not alone. There are others that have not been able to submit a tribble ticket. Would someone from Cryptic, a Dev, a QA, a PR, even someone in accounting, or marketing, anyone. Please would someone, please, clear this up. To find me refer to my earlier post.

Archived Post 10-09-2011 01:07 AM

Better instructions for bug reporting in the forums please.
 
Given that the in-game bug tool isn't working, it would help to add guidelines for publishing bugs and observations in the forums. Some of the things to document include the following:

* Should each bug be its own topic? Should people with lists make a single bugs/comments report as a new topic? Should Turbine create topics for the bug categories (e.g., UI, Mssions) and have us post bugs as replies? Different places for bugs versus observations versus comments. I've noticed some are pre-tagging bugs with [bug]. Let us know what to do, and we'll (mostly) do it.

* What's an acceptable amount of checking for already-reported bugs. The search in the bug tool isn't great, but it works enough that I've found issues and me-too'ed them on prod. Maybe A sticky with short descriptions and links of known/confirmed bugs by build would be helpful.

* Given we get more frequent builds on Tribble, should our reports include what build the test was done under? Since I'm not reporting in-game when the bug happens, there could be days between finding a bug and reporting it. (I have bugs back from Tribble coming up, but I've been back-testing them with the 6 Oct release).

Archived Post 10-10-2011 01:06 PM

BUG: Crash to desktop

Short summary. Beaming over to the U.S.S. Khitomir in the tutorial caused a fatal run time error crash.

Description: Run time error was asked to close in an unusual way which caused the bug and subsequent crash.

CATEGORY : Intro Mission

How to reproduce (If known.) Just made a new alien, changed the video settings to desktop (should be default), and changed the controls to RPG. Talked to security, made way to bridge, talked to captain, hailed ship, went down turbolift, talked to teleporter chief, steapped on pad and clicked, then poof dektop. Logging back in places one on the U.S.S. Khitomir

LOCATION: Tutorial. On the teleporter pad.

Commentary: I really like starting at a duty station insead of the bridge... much more realistic.


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