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-   -   I havent been payed my 50-60 promised in 5 months (http://sto-forum.perfectworld.com/showthread.php?t=240313)

Archived Post 11-08-2011 08:25 PM

I havent been payed my 50-60 promised in 5 months
 
Ok guys my other account was hacked and a total of 50-60 dollars worth of cpoint were bought by the hacker in order to prevent further transactions cryptic closed my other account and promise a 50-60 dollar refun THAT WAS SAID 5 MONTHS AGO please help i really need that money back i love STO but i want the 50-60 back. If anyone has a way to help me resolve my problem go ahead please :(

Archived Post 11-08-2011 09:17 PM

Quote:

Originally Posted by Elizabeth-23
Ok guys my other account was hacked and a total of 50-60 dollars worth of cpoint were bought by the hacker in order to prevent further transactions cryptic closed my other account and promise a 50-60 dollar refun THAT WAS SAID 5 MONTHS AGO please help i really need that money back i love STO but i want the 50-60 back. If anyone has a way to help me resolve my problem go ahead please :(

No player on the forums can help you. You would need to deal with Cryptic make a CS ticket..

Archived Post 11-08-2011 09:20 PM

Over the summer, Cryptic studios was sold to a different parent company, it's possible that your refund got lost in the administrative shuffle, it might be worth while to update your billing support ticket, or file a new one, to check on what's going on.

Archived Post 11-09-2011 06:54 AM

ok thank you guys i hope it works again my biggest thanks :)

Archived Post 11-09-2011 10:59 AM

If Cryptic's customer service can't/won't help you, your next course of action is to call your bank / credit card and have those specific charges reversed. Most companies have protection against fraud, which includes online account theft.


And, if your company doesn't, I'd suggest switching.

Archived Post 11-09-2011 03:49 PM

As a general rule, you notify the business right away and give them about a month to resolve the issue. If they do not, call them back and tell them that at the end of the week, you will dispute the transaction with your credit card provider.

As long as you dispute the chargers in a timely manner and did not authorize the purchase, your credit card provider should find in your favor. At six months, it might be too late.

Archived Post 11-09-2011 04:17 PM

hank you but they have been promising this PAY but i never get it does that count they promised the pay in ocltober to


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