Star Trek Online

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-   Windows and General: PC, Network, and Other Technical Issues (http://sto-forum.perfectworld.com/forumdisplay.php?f=401)
-   -   Been waiting over a week for customer service - is this normal? (http://sto-forum.perfectworld.com/showthread.php?t=247888)

Archived Post 01-11-2012 09:15 PM

Been waiting over a week for customer service - is this normal?
 
I submitted a ticket on the 2nd complaining about the infamous "Server not responding" issue. Got a response requesting more information after 2 days, edited the ticket to add the requested info... and nothing since.

It's been 7 days. Is this normal with Cryptic?

Archived Post 01-12-2012 11:32 AM

Welcome to Perfect World. where everything is not Perfect as we were lead to beleive.

Archived Post 01-12-2012 09:26 PM

The Cryptic team is currently backed up from holidays and the combining of resources and teams that will be taking place soon. Cryptic is hammering away on them as we speak.

Hopefully things will be faster when we are all working together so the team will be bigger ;)

Please be patient another day or so, and then follow up on your ticket.

Archived Post 01-12-2012 10:06 PM

yes this is normal

Archived Post 01-12-2012 11:04 PM

We are working to have that NOT be normal then ;)

Archived Post 01-13-2012 04:11 AM

I appreciate the response. It's much more helpful than what has proved to be maddening silence.

My ticket has been responded to (canned reply requesting more information, but at least it's a response). I'm really hoping a solution can be found as I have previously had no issues playing STO.

Archived Post 01-13-2012 10:58 AM

That`s all blabla. You are lucky if you get support at all. And then it will something like submitting a dxidag or install new drivers.

Joining all "old" support teams to a "new" support team doesn`t make it bigger per game. Thats also blabla. You shouldn`t believe anything in regard to support. Just make your own experience.

Archived Post 01-13-2012 07:10 PM

Quote:

Originally Posted by ElCapitan1701 (Post 3947177)
That`s all blabla. You are lucky if you get support at all. And then it will something like submitting a dxidag or install new drivers.

Joining all "old" support teams to a "new" support team doesn`t make it bigger per game. Thats also blabla. You shouldn`t believe anything in regard to support. Just make your own experience.

Oh, I got support. It was a canned response that made it clear the CS rep didn't even take the time to read the first line of my original ticket.

Essentially I gave Cryptic and Perfect World 15 bucks last month for absolutely nothing. We're talking over 2 weeks and I haven't even been able to play the game at all in that time. Unbelievable, half a mind to report to the BBB.


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