Star Trek Online

Star Trek Online (http://sto-forum.perfectworld.com/index.php)
-   Windows and General: PC, Network, and Other Technical Issues (http://sto-forum.perfectworld.com/forumdisplay.php?f=401)
-   -   Invalid username or password (http://sto-forum.perfectworld.com/showthread.php?t=248712)

Archived Post 01-17-2012 11:25 AM

Invalid username or password
 
Hy guys, i have a problem, an don'T find any issues about it. I was a subscriped member before,(around 6 month ago) but than i forced to stop playing by life stuffs. I saw the game is be free, so i thought, i give it a try. here my problem is. I have my old accont, i can log on with it on the site, but it's telling me Invalid usernam or password, when i try to log in the game itself. I checked my accont and it's says my accont is: inactive. When mast i do to play?

Archived Post 01-17-2012 11:28 AM

Make sure Cryptic is chosen on the log in screen. Otherwise, I'd contact customer support.

Archived Post 01-17-2012 11:58 AM

Quote:

Originally Posted by Commadore_Bob
Make sure Cryptic is chosen on the log in screen. Otherwise, I'd contact customer support.

This...

There are now two login options. One for Perfect World accounts and one for Cryptic accounts. Sometimes the login screen defaults to Perfect World, and if you don't switch it to Cryptic, your login info will not be valid for the attempt.

Happened to me the other day...

Archived Post 01-17-2012 12:08 PM

always good to make sure you get your CAPS locks on/off when typing passwords.

Archived Post 01-17-2012 12:37 PM

Step 1: Follow Bob's first sentence.

If that doesn't work then step 2: Follow Revo's suggestion

If that isn't the problem then step 3: Bob's second sentence.

Archived Post 01-17-2012 04:46 PM

Quote:

Originally Posted by CaptainQuirk (Post 3953612)
This...

There are now two login options. One for Perfect World accounts and one for Cryptic accounts. Sometimes the login screen defaults to Perfect World, and if you don't switch it to Cryptic, your login info will not be valid for the attempt.

Happened to me the other day...

The way they have the stupid launcher setup, you cannot even see the account options to use your cryptic login.

Archived Post 01-17-2012 06:19 PM

having same prob, but it's not letting me choose cryptic. had no prob with it this afternoon

Archived Post 01-17-2012 09:18 PM

Quote:

Originally Posted by Krenn (Post 3954321)
having same prob, but it's not letting me choose cryptic. had no prob with it this afternoon

SNAP... Been online for little stints all of today. about to log back in to see how the newbz are settling in and boom, can't get on because the launcher will not let me choose cryptic :mad:

Archived Post 01-17-2012 09:44 PM

Try linking your Cryptic account to PWE and then try logging in.

If you can not find your technical support solution on the forums, or in the support FAQs, please feel free to contact us.

You can do so here: https://support.perfectworld.com/ If you want to send us a ticket, you may have to create a PWE account and/or associate your Cryptic account to a PWE account.

Or, you can send us an email to customerservice@perfectworld.com

If you send us an email, PLEASE include as much information as you can about your problem.

Which game, where in the game, what kind of problem? Installation, download, update, connection, Windows, hardware, software, antivirus, login and similar problems are.

Thanks!


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