Star Trek Online

Star Trek Online (http://sto-forum.perfectworld.com/index.php)
-   Windows and General: PC, Network, and Other Technical Issues (http://sto-forum.perfectworld.com/forumdisplay.php?f=401)
-   -   Cannot install game... (http://sto-forum.perfectworld.com/showthread.php?t=249262)

Archived Post 01-19-2012 03:27 PM

Cannot install game...
 
When i download the STO downloader i cannot run it. Even with admin rights and compatibility mode. Is there something i am doing wrong?

EDIT: Ok i got it to run but i just get "No Internet connectivity detected. Please reconnect and try again." I know for a fact that I am connected. because i can post this...

Edit#2: And i have created an exception in the firewall.

System Manufacturer: Hewlett-Packard
System Model: HP G42 Notebook PC
Processor: AMD Phenom(tm) II N640 Dual-Core Processor (2 CPUs), ~2.9GHz
Memory: 6144MB RAM
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.110622-1503)

Archived Post 01-19-2012 04:16 PM

Quote:

Originally Posted by laspartan
When i download the STO downloader i cannot run it. Even with admin rights and compatibility mode. Is there something i am doing wrong?

EDIT: Ok i got it to run but i just get "No Internet connectivity detected. Please reconnect and try again." I know for a fact that I am connected. because i can post this...

Edit#2: And i have created an exception in the firewall.

System Manufacturer: Hewlett-Packard
System Model: HP G42 Notebook PC
Processor: AMD Phenom(tm) II N640 Dual-Core Processor (2 CPUs), ~2.9GHz
Memory: 6144MB RAM
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.110622-1503)

That's a fairly common issue with Pando, I'm afraid. Send in a support ticket to http://support.perfectworld.com (note: this MAY require you to make and link a PWE account to your Cryptic account), and you can also check Pando Networks' website (www.pandonetworks.com) for more info.

Archived Post 01-22-2012 02:19 PM

Well i submitted a support ticket to Perfect World, Heard nothing back yet... And i cant check pando networks website because its blocked on my network for "peer to peer file sharing"

Archived Post 01-22-2012 02:25 PM

Are you attempting to connect from a university network? Usually, universities restrict connections in such a manner. Since Pando acts as an P2P program, it's possible that your network has blocked access for the downloader.

Archived Post 01-22-2012 02:26 PM

Well im, stupid the block on the pando networks website is probably why i get this error...

Archived Post 01-22-2012 02:27 PM

But yes you are right i am connecting from a school network

Archived Post 01-22-2012 02:37 PM

Quote:

Originally Posted by laspartan
But yes you are right i am connecting from a school network

That would explain your issue then. Unfortunately, you're kind of stuck until an alternate method of downloading the client becomes available. Unless you have the ability to connect to a network other than the school network, that is.

justincaseclark 01-04-2013 01:13 PM

Im having the same problem but im not using a school network. ive tried restarting my network and restarting the computer and neither of those worked. any other ideas?


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