Star Trek Online

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-   -   I am Experiencing unreliable connection services to the game. More detials inside. (http://sto-forum.perfectworld.com/showthread.php?t=250287)

Archived Post 01-25-2012 08:57 PM

I am Experiencing unreliable connection services to the game. More detials inside.
 
I am unable to have consistently good connections to the game. Sometimes the game will run fine, I am able to play and do quests and stuff. But most other times I am unable to even move in the game if it even lets me log in.

I have tried everything!

I tried:

1. Resetting my modem and router, it didn't work.
2. Removing one of my CPU quad-cores from the game client in task-manager, it didn't work.
3. Turning down the graphics, it didn't work.
4. Calling my ISP, it didn't work
5. Rebooting
6. Opening in Windowed-mode

You name it I've tried it except for uninstalling and reinstalling. I do not think the problem is on my end.

What do I have to do to get a good connection and play the game without connection hiccups?

Buy a new computer? pray for a miracle? or become a gold member? If gold members get premium connections to the game then I would subscribe to be a gold member.

Archived Post 01-25-2012 10:02 PM

I just started playing again and I'm having the same problems.

Archived Post 01-25-2012 11:39 PM

So did you try running the network connection test???

http://forums.startrekonline.com/sho...d.php?t=225155

(Calling your ISP and telling them to fix something isn't going to work unless you have some information on what needs to be fixed...)

Archived Post 01-26-2012 07:20 AM

Quote:

Originally Posted by Grouchy.Otaku
So did you try running the network connection test???

http://forums.startrekonline.com/sho...d.php?t=225155

(Calling your ISP and telling them to fix something isn't going to work unless you have some information on what needs to be fixed...)

Yes I did the Tracert and NETTEST tests. What can I do with that information with my ISP?

Archived Post 01-26-2012 07:27 AM

You could sent to them or post here and see where people think the problem is.

I know i was having connection to server issues till I setup port forwarding in my fire wall for the ports STO uses.

Archived Post 01-26-2012 04:01 PM

Quote:

Originally Posted by saber404
Yes I did the Tracert and NETTEST tests. What can I do with that information with my ISP?

Suggest to them that they reroute traffic around a certain spot if that spot is causing lag issues.

Archived Post 01-26-2012 05:19 PM

Quote:

Originally Posted by LewsTelamon001
Suggest to them that they reroute traffic around a certain spot if that spot is causing lag issues.

Ok. I called my ISP, Comcast, and they said they don't do things like that. Is there some kind of special verbiage that I need to use?

Also I am going to try releasing my IP address and renewing it tomorrow as my last ditch effort to make the game work. As I said before, in the first few days of F2P the game ran fine but now I'm having issues. I REALLY don't think there is something wrong on my end but something wrong on STO's end.

BTW Here is the latest NetTest I have done:

contacting nettest server..
Local IP: It's a secret
Ping: 120.0 msec
Port: 80: 399 KB/sec 20 KB/sec 422 KB/sec 500
Port: 80: 228 KB/sec 16 KB/sec 244 KB/sec 500
Port: 443: 583 KB/sec 24 KB/sec 616 KB/sec 500
Port: 443: 80 KB/sec 6 KB/sec 87 KB/sec 500
Port: 7255: 55 KB/sec 4 KB/sec 59 KB/sec 500
Port: 7255: 413 KB/sec 20 KB/sec 438 KB/sec 500
Port: 7003: 480 KB/sec 22 KB/sec 511 KB/sec 500
Port: 7003: 656 KB/sec 32 KB/sec 692 KB/sec 500
Port: 7202: 633 KB/sec 31 KB/sec 671 KB/sec 500
Port: 7202: 646 KB/sec 25 KB/sec 684 KB/sec 500
Port: 7499: 172 KB/sec 10 KB/sec 184 KB/sec 500
Port: 7499: 646 KB/sec 29 KB/sec 686 KB/sec 500
Port: 80: 505 KB/sec 25 KB/sec 536 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit

And here is the TRACERT test:

C:\>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 47 ms 23 ms 28 ms c-76-105-72-1.hsd1.ga.comcast.net [76.105.72.1]

3 9 ms * 10 ms xe-11-0-0-0-sur01.d1stonemtn.ga.atlanta.comcast.
net [68.85.90.17]
4 9 ms 8 ms * xe-1-1-2-0-ar01.d1stonemtn.ga.atlanta.comcast.ne
t [68.85.108.133]
5 * 30 ms 29 ms pos-2-12-0-0-cr01.350ecermak.il.ibone.comcast.ne
t [68.86.92.237]
6 33 ms 30 ms 30 ms pos-1-3-0-0-pe01.350ecermak.il.ibone.comcast.net
[68.86.86.158]
7 30 ms 30 ms 30 ms te0-2-0-1.ccr22.ord03.atlas.cogentco.com [154.54
.11.253]
8 47 ms 33 ms 46 ms te0-2-0-1.ccr21.ord01.atlas.cogentco.com [154.54
.29.17]
9 57 ms 54 ms 55 ms te0-3-0-6.ccr22.bos01.atlas.cogentco.com [154.54
.43.198]
10 * 53 ms 54 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
130]
11 84 ms 53 ms 71 ms 38.111.40.114
12 62 ms * 52 ms 208.95.185.41

Trace complete.

BTW what do the Asterisk (*) mean in the test?

Archived Post 01-26-2012 05:34 PM

Quote:

Originally Posted by saber404
Ok. I called my ISP, Comcast, and they said they don't do things like that. Is there some kind of special verbiage that I need to use?

Also I am going to try releasing my IP address and renewing it tomorrow as my last ditch effort to make the game work. As I said before, in the first few days of F2P the game ran fine but now I'm having issues. I REALLY don't think there is something wrong on my end but something wrong on STO's end.

BTW Here is the latest NetTest I have done:

contacting nettest server..
Local IP: It's a secret
Ping: 120.0 msec
Port: 80: 399 KB/sec 20 KB/sec 422 KB/sec 500
Port: 80: 228 KB/sec 16 KB/sec 244 KB/sec 500
Port: 443: 583 KB/sec 24 KB/sec 616 KB/sec 500
Port: 443: 80 KB/sec 6 KB/sec 87 KB/sec 500
Port: 7255: 55 KB/sec 4 KB/sec 59 KB/sec 500
Port: 7255: 413 KB/sec 20 KB/sec 438 KB/sec 500
Port: 7003: 480 KB/sec 22 KB/sec 511 KB/sec 500
Port: 7003: 656 KB/sec 32 KB/sec 692 KB/sec 500
Port: 7202: 633 KB/sec 31 KB/sec 671 KB/sec 500
Port: 7202: 646 KB/sec 25 KB/sec 684 KB/sec 500
Port: 7499: 172 KB/sec 10 KB/sec 184 KB/sec 500
Port: 7499: 646 KB/sec 29 KB/sec 686 KB/sec 500
Port: 80: 505 KB/sec 25 KB/sec 536 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit

And here is the TRACERT test:

C:\>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 47 ms 23 ms 28 ms c-76-105-72-1.hsd1.ga.comcast.net [76.105.72.1]

3 9 ms * 10 ms xe-11-0-0-0-sur01.d1stonemtn.ga.atlanta.comcast.
net [68.85.90.17]
4 9 ms 8 ms * xe-1-1-2-0-ar01.d1stonemtn.ga.atlanta.comcast.ne
t [68.85.108.133]
5 * 30 ms 29 ms pos-2-12-0-0-cr01.350ecermak.il.ibone.comcast.ne
t [68.86.92.237]
6 33 ms 30 ms 30 ms pos-1-3-0-0-pe01.350ecermak.il.ibone.comcast.net
[68.86.86.158]
7 30 ms 30 ms 30 ms te0-2-0-1.ccr22.ord03.atlas.cogentco.com [154.54
.11.253]
8 47 ms 33 ms 46 ms te0-2-0-1.ccr21.ord01.atlas.cogentco.com [154.54
.29.17]
9 57 ms 54 ms 55 ms te0-3-0-6.ccr22.bos01.atlas.cogentco.com [154.54
.43.198]
10 * 53 ms 54 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
130]
11 84 ms 53 ms 71 ms 38.111.40.114
12 62 ms * 52 ms 208.95.185.41

Trace complete.

BTW what do the Asterisk (*) mean in the test?

It means that particular segment of testing that hop timed out. Note that each hop has 3 time measurements. That would reasonably mean that multiple packets are sent. A * means that packed timed out...which would, in turn, indicate significant lag periods in that hop.

I'd give my opinion of Comcast but such language is not permissible for this board...

Archived Post 01-26-2012 05:58 PM

Quote:

Originally Posted by saber404
contacting nettest server..
Local IP: It's a secret
Ping: 120.0 msec
Port: 80: 399 KB/sec 20 KB/sec 422 KB/sec 500
Port: 80: 228 KB/sec 16 KB/sec 244 KB/sec 500
Port: 443: 583 KB/sec 24 KB/sec 616 KB/sec 500
Port: 443: 80 KB/sec 6 KB/sec 87 KB/sec 500
Port: 7255: 55 KB/sec 4 KB/sec 59 KB/sec 500
Port: 7255: 413 KB/sec 20 KB/sec 438 KB/sec 500
Port: 7003: 480 KB/sec 22 KB/sec 511 KB/sec 500
Port: 7003: 656 KB/sec 32 KB/sec 692 KB/sec 500
Port: 7202: 633 KB/sec 31 KB/sec 671 KB/sec 500
Port: 7202: 646 KB/sec 25 KB/sec 684 KB/sec 500
Port: 7499: 172 KB/sec 10 KB/sec 184 KB/sec 500
Port: 7499: 646 KB/sec 29 KB/sec 686 KB/sec 500
Port: 80: 505 KB/sec 25 KB/sec 536 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit

Now the first and third column should be in the 300 - 500 range, and the middle column should be above 20, but several of your ports are below these values.... So the question has to be asked, what is restricting your bandwidth??? Firewall (both local and router)??, Wireless Router??

Archived Post 01-26-2012 09:32 PM

This is frustrating! everytime I think I've solved the problem I hit a brick wall called reality. My STO's servers are not to blame, and obviously they are not because other players can play fine, then my ISP is to blame and if my last ditch effort does not work then I guess I just won't be playing STO again without suffering from connection issues. I like STO, I like casually logging on playing for a bit then logging off after I've had my fun. The game could be better if, frankly, the makers of EVE made it (because the ships would be scaled to realistic sizes, but the game is satisfactory for casual type gamers and me.

One of two things will happen in the morning around 7am (-5 UTC Eastern USA). Either I will vent my everlasting frustration of the failure of my last idea OR I will post a celebration post and thank everyone here for their help no matter how little it was. Wish me luck.



FAILURE! Good bye all.


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