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-   -   Help with buying ZEN (http://sto-forum.perfectworld.com/showthread.php?t=251696)

Archived Post 02-02-2012 05:44 AM

Help with buying ZEN
 
Never have i seen such confusing system for buying anything

buy ZEN ...O.K

click here

choose option

ummm

Charge ZEN now !!!!!

select from following options

mine is not there but is listed under Which Payment Option is Right for Me

so how to buy using UKash voucher that is listed under Which Payment Option is Right for Me but not under actual payment section ?

Any help from UK users that have bought something with UKash please

would have paid by CC if UKash wasn't listed there as option

so what to do now ?

Archived Post 02-02-2012 05:59 AM

Quote:

Originally Posted by pecanin4800
Never have i seen such confusing system for buying anything

buy ZEN ...O.K

click here

choose option

ummm

Charge ZEN now !!!!!

select from following options

mine is not there but is listed under Which Payment Option is Right for Me

so how to buy using UKash voucher that is listed under Which Payment Option is Right for Me but not under actual payment section ?

Any help from UK users that have bought something with UKash please

would have paid by CC if UKash wasn't listed there as option

so what to do now ?

I'm looking at the payment screen now. It's the last option under Prepaid Cards and Vouchers. It's not showing up for you at all?

Archived Post 02-02-2012 06:05 AM

Quote:

Originally Posted by LewsTelamon001
I'm looking at the payment screen now. It's the last option under Prepaid Cards and Vouchers. It's not showing up for you at all?

Nope

i only see 4 options there

1.Paysafe Card

2. Playspan

3. UGC

4. PWE card

nothing more

doesn't help that my location shows up as Europe

it shows as i said under Which Payment Option is Right for Me but nowhere else

Archived Post 02-02-2012 06:09 AM

Strange indeed. Have you tried perchance clearing your browser cache or logging out of the website entirely and logging back in?

If all else fails, you may have to use a different method of payment. Or, you can contact PWE support directly and see what may be causing Ukash to not show up.

http://support.perfectworld.com
customerservice@perfectworld.com

Website and email provided above. If you choose to submit a ticket, make sure you select "Billing Issue" so that your ticket is routed to the correct department.

Archived Post 02-02-2012 06:30 AM

Quote:

Originally Posted by LewsTelamon001
Strange indeed. Have you tried perchance clearing your browser cache or logging out of the website entirely and logging back in?

If all else fails, you may have to use a different method of payment. Or, you can contact PWE support directly and see what may be causing Ukash to not show up.

http://support.perfectworld.com
customerservice@perfectworld.com

Website and email provided above. If you choose to submit a ticket, make sure you select "Billing Issue" so that your ticket is routed to the correct department.

Did all that still same

as for other payment i won't bother,bought 40 quid ukash just now to throw it away due to PWE setting my location to Europe and i can't change it ,nor can i change anything there

if they made it easy they could have had another paying customer

like this it just puts you off

this PWE is all about confusing customers

tnx for trying to help anyway

biguydeaddd 05-15-2014 01:12 AM

This is the latest thread i could find on the issue i'm facing,so sorry for the necro.(can't make thread either)

I have Ukash vouchers here(i'm in the UK)but it isn't showing up for me either.I did notice that my payment amounts are all listed in euros rather than pounds,is that why the Ukash payment option doesn't show for me?

I've contacted support but haven't gotten a reply.

Is Ukash available for UK players?
Is there a way to change my region to UK rather than what it seems to be now,european?


Update:
I just got a reply from support.

After detailing my problem(that my packages are priced in euros and not pounds,and Ukash is not available for me to use,probably due to me being charged in euros) the support gave me a link taking me right back to the zen payment page.

Do support even read these tickets?Does PWI not want money?I'm pretty annoyed at the non response i got ):

Update:2
Ok,after i did some searching on other games forums,i now know that even the UK is charged in euros and not pound sterling,guess that's why there's no Ukash then.Great.


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