Star Trek Online

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-   -   Problems with Account Management (http://sto-forum.perfectworld.com/showthread.php?t=259569)

Archived Post 03-08-2012 05:41 PM

Problems with Account Management
 
Recently, I bought the set of TOS episodes that I found out came with a code for this game. A code for some kind of exclusive uniform from Wrath of Khan, I believe. It instructs to go to your account management screen and enter the code in the designated area. But when I went to my account screen, I found no link to "Account Management", and when I looked it up on Google and followed the link, a maintenence screen came up. I'm sure this is a problem with my accout being of Cryptic origin when the game is now part of this new company, Perfect World. If anyone has a way to enter the code a different way, or a way to access Account Manangement for Cryptic accouts, please let me know. I'll be grateful for any information.

Thank you for your time.:cool:

Archived Post 03-08-2012 05:45 PM

Go to the main website and log in. Then go to Support on the website, not in Account Management, and click on Redeem Key. That gives you a box to enter your code. As long as you're logged into the website it automatically gets added to your account.

Archived Post 03-09-2012 03:16 PM

Quote:

Originally Posted by Cosmic_One (Post 4078558)
Go to the main website and log in. Then go to Support on the website, not in Account Management, and click on Redeem Key. That gives you a box to enter your code. As long as you're logged into the website it automatically gets added to your account.

I tried that when I first saw that Account Management was down. It said that the code was not recognized, but I think that's because the "Redeen Key" section is for redeeming game codes, not bonus items.

I'm looking for a way to unlock the "Wrath of Kahn Admiral's Uniform" if that helps at all.

Archived Post 03-09-2012 03:19 PM

The section under Redeem Key clearly states Promotional Items:

Quote:

A key is a unique 25 character alpha-numeric code which may be used to redeem a promotional item, subscription, C-Store Points, or to activate a retail copy of Star Trek Online.
It's possible your Code is no longer valid. I'd submit a Ticket about it and wait for a reply.

Archived Post 03-09-2012 04:29 PM

Quote:

Originally Posted by Cosmic_One (Post 4081950)
The section under Redeem Key clearly states Promotional Items:



It's possible your Code is no longer valid. I'd submit a Ticket about it and wait for a reply.

That's possible, I guess I hadn't thought about that. I'll try that next.

sotiris19 10-28-2012 11:47 PM

where do i find the redeem key?


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