Star Trek Online

Star Trek Online (http://sto-forum.perfectworld.com/index.php)
-   Windows and General: PC, Network, and Other Technical Issues (http://sto-forum.perfectworld.com/forumdisplay.php?f=401)
-   -   PWE Now has a new dedicated Tech Support Forum! (http://sto-forum.perfectworld.com/showthread.php?t=272419)

Archived Post 05-31-2012 03:24 PM

PWE Now has a new dedicated Tech Support Forum!
 
PWE Now has a new dedicated Tech Support Forum!

Please check it out, and help us build it out. ANYONE can access these!

http://techsupport.perfectworld.com/

Please take some time and read through it. Many things are in the Support Knowledgebase, which is the best place to look first. when you need help.

Please put the Acronym of your game in the posts and threads that you make.

All updates, advice, etc; are moved to this new forum.

This tech support forum will eventually be phased out.

The tech support department has wanted this for a long time, so that we can communicate faster, easier, and more reliably in one location.

We look forward to serving you all a little bit better!

Archived Post 05-31-2012 03:52 PM

Any way to make it so I can use my cryptic login?

I currently have an issue with getting the music player to work with itunes.

Archived Post 05-31-2012 05:31 PM

Oh well. Looks like us old cryptic accounts are stuck with older forms of help.

I'm not worried. I would rather keep my account on cryptic. :)

Archived Post 05-31-2012 05:47 PM

What is the benefit of using the PWE forums as opposed to the actual STO tech support forums?

Archived Post 05-31-2012 08:00 PM

No thanks Darth, tech support has always been pretty shoddy, and i can give you 5 friends' ingame addys off the top of my head who have suffered from it too. Moving it wont solve those problems and i'll be damned before i made a PWE account for any reason.

As for localising tech support, it was localised HERE, moving it wont make it worth a damn, sadly :(

Archived Post 05-31-2012 09:46 PM

Alright let's be honest about a few things here. PWE Customer support in whole is a complete myth, and what little there actually is, is a complete joke. The only customer support you get from PWE is a simple cut, paste, and problem marked as resolved no matter if it actually is or not. Merging all PWE game tech support into one forum isn't going to change this, in fact it will fracture it even more. There really needs to be a few individuals assigned to each game, and each game needs its own support forum.

IF this is truely the way PWE thinks it can best resurrect its tech support fine, but leave the STO specific forums active and just simply clean it out and supply a sticky topic with a link to the "official PWE Support forums"

The Best support for Client side issues is and will continue to be this forum, the dedicated players, computer specialists, and other professionals and enthusiasts that can provide better client side service than any generalized "support" PWE could assemble.

Archived Post 05-31-2012 09:53 PM

Quote:

Originally Posted by darthpanda16 (Post 4239654)
PWE Now has a new dedicated Tech Support Forum!

Please check it out, and help us build it out. ANYONE can access these!

http://techsupport.perfectworld.com/

Please take some time and read through it. Many things are in the Support Knowledgebase, which is the best place to look first. when you need help.

Please put the Acronym of your game in the posts and threads that you make.

All updates, advice, etc; are moved to this new forum.

This tech support forum will eventually be phased out.

The tech support department has wanted this for a long time, so that we can communicate faster, easier, and more reliably in one location.

We look forward to serving you all a little bit better!

sorry if this comes across as rude but no thanks and I really think you need to be careful what your saying to your audience. I read through your introduction and i was a little disgusted with this :

In my attempt to hold onto various baked goodies for obvious and immediate consumption, I had my limbs ripped off and various wounds inflicted upon my pandaness. I was near death, and her feet really stank.

is that really a suitable thing for people to read ? do you really think Brandon would talk about having his limbs ripped off ??

You can keep your "little project" and shove it in the recycle bin. The STO community has been going fine where it is for the last 2+ years.

As the saying goes thanks but no thanks. And in future you might want to be more professional in your approach as I really am disgusted by that intro of yours.

http://techsupport.perfectworld.com/...ead.php?t=1771

Archived Post 06-01-2012 05:26 AM

if this actually means that we will get proper tech support than i am all for it...
if not, than please don't waste our time.

how long until the PWE + Cryptic accounts are merged so i can actually use it?

because i have some pretty big things about STO that need some attention.


oh and... what about all the hundreds if not thousands of STO Players that have been banned from this forum (i know a few) over the last 2 Years? Will they not be able to get this kind of Support? (which imho is a basic Service, while the Forum itself is more of a gimmick.)

Archived Post 06-01-2012 08:28 PM

great news!!!! now every one that plays any of pw games can all be ignored and brushed aside in one easy location!!!!

Archived Post 06-04-2012 06:07 AM

Quote:

Originally Posted by SpaceTank420
great news!!!! now every one that plays any of pw games can all be ignored and brushed aside in one easy location!!!!

Gotta admit that i feel the same way.

Although in their defense, 99% of the PC issues reported here don't even give details as to what's happening. Gotta love "I got an error! How fix?" reports.

May have something to do with the 12 stickies here in the subforum though....


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