Star Trek Online

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-   C-Store, ZEN, and Promotions (http://sto-forum.perfectworld.com/forumdisplay.php?f=200)
-   -   Horrible System: Buying "Zen" "reviewing Status" (http://sto-forum.perfectworld.com/showthread.php?t=281551)

revenger681 06-23-2012 09:58 AM

Horrible System: Buying "Zen" "reviewing Status"
 
Ok, so after reluctantly merging my account I've attempted to buy my first batch of Zen. I say attempted because it's been over 10 hours and it's still being "review"-ed. I didn't mind the C-store before. It's payment method was modern and every time I bought credits, they were instantly given to me.


Now i get this Zen crap, taking well over 10 hours to process my my purchases. I don't see how these guys can stay in business like this. Next time I will just buy the physical cards in the store... But even then I've read in the forums of their other fp2 games and have read their posts where people bought the physical cards you pay for with cash, then redeem the codes: They too are given the "processing" run around.

How many of you have bought Zen using your credit card, and how long did it take to receive your Zen? I didn't want to use Paypal, google checkout or any other processor, so I chose "credit card" though they forced me to use moneybrooker in the end. Very upsetting experience!

I'm aware that there are TONS of threads identical to this one, but hey I say keep the new threads coming. Not that it will do any good though, but at least get the word out on how horrible this system is!

mikewendell 06-23-2012 10:12 AM

Quote:

Originally Posted by revenger681 (Post 4378341)
I'm aware that there are TONS of threads identical to this one, but hey I say keep the new threads coming. Not that it will do any good though, but at least get the word out on how horrible this system is!

Actually that just ticks off those here in the forums trying to help out or trying to get help. Plus it just wastes the time of the volunteer moderators who are stuck in the middle of all this as they now have to take the time to combine all these together.

Do you even see any devs or staff members in here?

crusty8mac 06-23-2012 10:54 AM

I bought my first Zen yesterday. The wait wasn't as long (a few hours), but it was waaaaay too long when compared to instantaneous purchase and receipt of CP.

eiledon 06-23-2012 10:57 AM

subsequent purchases will be near instant. it is usually only the first one that takes a bit longer.

<< over 3 years dealing with pwe zen purchases.

sovereignman 06-23-2012 11:00 AM

I did my purchase through paypal and didn't have a wait. Probably because it's basing it off my purchase history.

If you're buying through the "credit card" method, it's probably your "first time" purchase and is going through risk management hoops.

It's probably taking a while because its being done by hand (making sure your stuff is good to go) because the usual automated alternative to making sure your credit card is valid or not fraudulent is a 1 time small purchase amount, ex $1. And I'd hate to see what kind of xenophobic poopoo would come about if they did it that way.

But more likely that a F2P crowd wouldn't be down with it. Trying to be all risk free and all :)

shiiken 06-23-2012 07:41 PM

Seeing as PWE don't work weekends, your ZEN might not come through until Monday, if it hasn't already. It's only for the first purchase though, any purchase after that is usually instant.

thelunarboy 07-01-2012 02:44 PM

Quote:

Originally Posted by shiiken (Post 4387111)
Seeing as PWE don't work weekends, your ZEN might not come through until Monday, if it hasn't already. It's only for the first purchase though, any purchase after that is usually instant.

It's my 3rd transaction so I'm hoping they will be quick sharp on the morrow... I'm plumping for a ship purchase in the sale and won't be impressed if I miss out because of their business model.

jojobevco 07-01-2012 05:45 PM

Quote:

Originally Posted by thelunarboy (Post 4530701)
It's my 3rd transaction so I'm hoping they will be quick sharp on the morrow... I'm plumping for a ship purchase in the sale and won't be impressed if I miss out because of their business model.

In the same boat you are. Wish they would have told us about this problem/procedure ahead of time.

admrenlarreck 07-01-2012 07:56 PM

I have been using the PWE Cards to get the points and there was No problem getting the zen or transferring them to STO. No wait I typed in the numbers and the points were there. Only down side is I cant find any over $20, So if I wanted to buy in bulk for the extra ones I cant do it. as you can only input one card at a time.

tebsu 07-02-2012 04:41 AM

how redicoulus.. now i have to wait. wow, awesome. just (finally after endless boring hours in STO) i completed my level 50 klink and i cant do **** because i have to wait for ******n zen. how i hate that.


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