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bumbleduck 07-12-2012 05:54 PM

Zen is more expensive than C points in the UK
It used to be 4.00 GBP to buy 500 CP.

Now it is 4.50 GBP to buy 500 Zen.

4.00 GBP at the old rate would have bought 625 Zen.

Price has gone up nearly 35%.

What the hell.

bumbleduck 07-13-2012 05:46 AM

I think I have found the problem.

I have checked Steam wallet and the Zen billing page.

Zen billing page lists the price in Euros, but Steam Wallet lists the price in GBP.

However Steam wallet lists the same figure as the Zen billing page, completely not taking into account 1 GBP does not equal 1 Euro.

Please fix this.

mikewendell 07-13-2012 05:55 AM

Actually the two different currencies have different ratios. It works out to 100 cpoints = 80 zen.

That may be what you;re seeing.

ryanev 07-13-2012 06:01 AM


Originally Posted by mikewendell (Post 4755541)
Actually the two different currencies have different ratios. It works out to 100 cpoints = 80 zen.

That may be what you;re seeing.

I don't think that's the essence of his problem:

500 CP for 4 GBP -> 625 zen for 4 GBP

If he bought 500 Zen with 4.50 GBP, then there's something wrong there (aka Less Zen for More money, while it should be more zen for the same amount).

mechorian 07-13-2012 01:29 PM

CP used to be 2000 for 16 pounds

a VA ship was 2000cp

A VA ship is now 2500zen

2500 zen is 21.50 pounds

I call a HUGE problem here!!!!!!


ok it wont let me put the pound sign for the UK currency.... it changes it to a ?

rybaksix 07-14-2012 03:54 PM

I noticed the same thing. Total rip off.

nynik 07-14-2012 04:01 PM


longasc 07-14-2012 05:27 PM

Buy ZEN directly and avoid Steam Wallet. Steam always does EUR=GBP=USD stuff that is just awful.

eiledon 07-14-2012 05:32 PM

I posted this during the big debacle threads around the time conversion to zen was announced.

THE PRICES ARE THE SAME - $25 still gets you $25 dollars worth of items. I give up. Folks can't do simple math deserve to give themselves an aneurysm from their misplaced rage.

Armitage costs $25 USD
= 2000 Cpoints (old cryptic price)
= 2500 zen (expected pwe price)
= $25 USD

Not a difficult concept.

As far as the cost to overseas players purchasing zen, I posted this elsewhere and I am happy enough (and have been although I was initially annoyed at having to pay in euro rather than USD as i did when i first started over 3 years ago)

The last time i bought zen at the beginning of June I got the 5000 zen bundle (which gave me 300 extra zen and so for STO would give me 4240 c points for my cash)

45 Euros = 5000 + 300 zen
45 Euros = GBP 36.35 (0.8777 x EURO)
45 Euros = $56.77 (1.26156 x EURO) - this does not equal $50 obviously.

Now converting sterling direct to dollars gets a similar result:

GBP 36.35 = $56.97 (1.56726 x GBP) - A difference here of 20 cents I can live with.

A direct conversion of USD price to sterling gives the following:

$50 = GBP 31.91 (0.638172 x USD)

An overall difference of GBP 4.44 from the actual charged price.

GBP 4.44 is approximately 14% of GBP 31.91

EU law only requires that the standard VAT rate must be at least 15% and the reduced rate at least 5% so my roundings may have given me the 14% rather than 15%.

This vat or purchase tax was formerly absorbed by PWE for many years, however they were pulled up for it i believe when they wanted to open their European servers and for european customers had to pass on the VAT charge. I don't believe US customers have this extra tax.


As I showed in my earlier post we seem to be paying between 14 and 15% TAX by paying in EURO against purchasing with USD directly. This is pretty much in line with EU legislation that minimum VAT for member states is 15%. The fluctuation is probably due to the fact that the USD to EUR conversion done by PWE in setting the 45 EUR price for 5000 zen is static while the actual EUR to GBP rate fluctuates (and has dropped 10% in the last year according to European Central Bank (ECB) (Source:

If we consider that the 45 EUR price is 39.13 EUR PLUS 5.87 EUR (15% VAT) then this gives the exchange rate used at the time as 50/39.13 = approximately 1.28 USD : 1 EUR

Bear in mind that the current actual conversion rate for USD : EUR is 1.25 USD : 1 EUR (and has dropped almost 13% over the past year as the EUR weakens against the dollar) (Source:

so if PWE were to recalculate the EUR price even annually then the current price should be 50/1.25 = 40 EUR plus 40 @ 15% VAT = 6 EUR so the cost now would be 46 EUR for 5000 zen. not a big change. BUT.

If they had done this the same time last year however, the rate was 1.44 USD : 1 EUR so 50/1.44 = 34.72 EUR plus 34.72 @ 15 % = 5.21 EUR so the cost for the last year should have been 39.93 EUR, call it 40 EUR for simplicity sake, a saving for european customers of 5 EUR per purchase.

Should PWE review the EUR cost at least annually? Damn right they should (I would prefer quarterly but annually is at least a start). Will they? I doubt it but perhaps PWEBranflakes can highlight this concern to the accounts department as while PWE made extra money last year from it's EU customers than it rightly should have, if the EUR continues to weaken against the dollar the company will start losing money to it's EU customers..

.. damn maybe we shouldnt do anything or euro zone folks and brits will be worse off?[/color]

bumbleduck 07-15-2012 08:35 AM

That maybe the case eiledon

But my post is about the difference between the prices listed when you buy Zen through Steam Wallet, and when you buy Zen through Zen billing page. At first I thought it was a general price increase but now I think that it is simply a mistake.

Zen billing page: 4.50 EURO to buy 500 Zen

Steam Wallet: 4.50 GBP to buy 500 Zen

Please adjust Steam Wallet pricing.

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