Star Trek Online

Star Trek Online (http://sto-forum.perfectworld.com/index.php)
-   Windows and General: PC, Network, and Other Technical Issues (http://sto-forum.perfectworld.com/forumdisplay.php?f=401)
-   -   They are stealing my life time subscription (http://sto-forum.perfectworld.com/showthread.php?t=317011)

wolfdrache 07-17-2012 06:41 PM

They are stealing my life time subscription
 
I post a ticket on character creations that i used to have. The responsed i got was i was not a life time subscriber anymore. Now what the hell happened to my life time subcscriber. When i go to the online it state that i am still active i have been active for almost 900 days. Please fix this issues asap. Or i am going to want my $300 i spent when i first got the game!!!!!

jjmcquade2401 07-17-2012 07:21 PM

Does it say that you dont have any subscriptions when you log into your account? I just checked mine and it seems to be all ok.

Activated Features
Star Trek Online Public Test Shard
Star Trek Online - Digital Deluxe
Star Trek Online - Preorder
Star Trek Online Lifetime Subscription
Subscriptions
Subscribed For: 914 Days
Subscription Status: Active

moffchalt 07-17-2012 08:12 PM

Login issues
 
At least you are able to log in. I keep getting invalid password, and pw reset doesn't work as it has no record of my email address, either. Had to fake up a new account to read and post in forums. After reading the horror stories of weeks with no response, I was hoping someone else had similar login issue and had a quick fix instead of waiting for support.

Cya
MoffCH

wolfdrache 07-18-2012 10:47 PM

Quote:

Originally Posted by jjmcquade2401 (Post 4836411)
Does it say that you dont have any subscriptions when you log into your account? I just checked mine and it seems to be all ok.

Activated Features
Star Trek Online Public Test Shard
Star Trek Online - Digital Deluxe
Star Trek Online - Preorder
Star Trek Online Lifetime Subscription
Subscriptions
Subscribed For: 914 Days
Subscription Status: Active

Yes it say that it is Lifetime active it even shows me my pre-order and the Del Taco codes too. Now i am running into the GM saying that they are giving me a refund and i am not going to be liftime member anymore. Just because i send a ticket to fix the issue with creating a character type i used to have. Why are they doing this to me i can't even call in to someone and fix this issue of the old and new one with my subscription.

nynik 07-18-2012 10:56 PM

How can they refund your lifetimer fee without acknowledging that you paid a lifetimer fee?

robdmc 07-19-2012 03:50 AM

I think the best way to prove it is do you have a liberated borg captain.

palpha2clearance 07-19-2012 09:33 AM

I feel for you that is unprofessional craziness but what do you expect that has been the name of the game since F2p and more so since Pwe.

kobayashlmaru 07-19-2012 10:28 AM

The response you got from the CS rep doesn't make any sense. Are you paraphrasing their response correctly? An LTS isn't a subscription that you can cancel.

The only refund they should be giving you is for the zen stipend you missed out on while it was inactive.

admiralthorr360 07-19-2012 10:29 AM

Do they send you a receipt for payment? Did you have it printed and copied or in your email? Screenshot and send to them to compare contrast and get them to give you back what's rightfully yours.

seismicsloth 05-02-2013 08:44 PM

same issue
 
i am having a same issue except it shows i have no subscriptions. i bought the lifetime through steam. i have a screen cap saying i have the deluxe edition n such but no receipt. its has been close to a week since i requested assistance from CS and i have heard nothing back.
so far not impressed at all. i am thinking i just donated close to 300 bucks.


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