Star Trek Online

Star Trek Online (http://sto-forum.perfectworld.com/index.php)
-   The Academy (http://sto-forum.perfectworld.com/forumdisplay.php?f=127)
-   -   Help with the launcher: login problems (http://sto-forum.perfectworld.com/showthread.php?t=318361)

brownpocalypse 07-18-2012 07:36 PM

Help with the launcher: login problems
 
alright so two things first of all i used my account name and password in the launcher and it keeps telling me their incorrect but i reset my password to make sure this was untrue and i had my user name sent to me to make sure it was correct too but every time i input them its the same error

Now i dont know if i need a confirmation message to be sent to me but its been well over 6 hours and i havent received any email other than my username and password and the support isnt really helpful as they dont clearly answer my questions so im asking the community for help. PLEASE RESPOND IF YOU KNOW HOW TO FIX!

pwebranflakes 07-18-2012 07:39 PM

Make sure that the radio button is set to "Perfect World" :)

Cheers,

Brandon =/\=

brownpocalypse 07-18-2012 08:26 PM

Quote:

Originally Posted by pwebranflakes (Post 4854071)
Make sure that the radio button is set to "Perfect World" :)

Cheers,

Brandon =/\=

Yes i have it on perfect world by default i even tried cryptic it dosent work i dont know why.

paddelli12 07-18-2012 08:41 PM

i had the exact same problem, what i did was reset my password but it still told me i was using the wrong password so i waited a day or two and then it worked,
i think their system is a bit slow so you hafto wait a few hours or even a full day for it work:confused:

pwebranflakes 07-18-2012 08:43 PM

Quote:

Originally Posted by brownpocalypse (Post 4854771)
Yes i have it on perfect world by default i even tried cryptic it dosent work i dont know why.

If you are using the same username and password to post in the forums, everything should be working with no issues. If this by chance is a separate account and you use a different one to log into the game, if your password is longer than 14 characters, try only entering the first 14. Currently, we only support 14 characters or less.

If that still does not work, try clearing your IE cache (launcher uses IE no matter what browser you have set to default). If that still does not work, you'll want to reach out to customer service. Details here: http://sto-forum.perfectworld.com/sh...d.php?t=267893

Hope that helps :)

Cheers,

Brandon =/\=

brownpocalypse 07-18-2012 09:21 PM

Quote:

Originally Posted by paddelli12 (Post 4854931)
i had the exact same problem, what i did was reset my password but it still told me i was using the wrong password so i waited a day or two and then it worked,
i think their system is a bit slow so you hafto wait a few hours or even a full day for it work:confused:

Thanks for telling me this i was dying because i was trying to find out what was wrong :cool:

jorusaton1 07-18-2012 09:34 PM

I've been having the same issue. It keeps saying "too many attempts, try agian later."


and it's been saying that for 2 days now :(

I've tried deleting the IE cache... any other tips? Password IS under 14 characters.

jorusaton1 07-18-2012 09:55 PM

and just to be clear, the user name is NOT the one used for the forums, but the account name, right? I requested my account name from the system and it sent me one - I've been using that and my password.

I really would like to play the game... been days now, starting to worry I won't ever play the game again.

jorusaton1 07-18-2012 10:55 PM

I also tried bypassing the launcher altogether, and just running GameClient.exe

it times out everytime.

jorusaton1 07-18-2012 11:07 PM

Ok, so I tried running my account using a VPN service, and it lets me login just fine (using a different IP...)

So the problem is apparently with my IP, on the game side maybe? What gives?


All times are GMT -7. The time now is 04:43 PM.