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-   -   Pwe And Cryptic Listen Up ! Important (

mindwipecjg 07-19-2012 02:10 AM

Pwe And Cryptic Listen Up ! Important
now i have your attention via the title lets get this clear....

there are 2 things that need to be fixed inside your downtime today...

1. the exchange needs to be fixed (yes i realise its not a c-store issue but im not doing multiple threads so it gets a mention)


you currently offer via the pwe site Zen at for example 9 Euros for 1000 zen.. (for those of us outside the US purchasing)

9 euros in uk = GBP - 7.50

however via steam you have for UK players it listed as GDP - 9.00 , for the same amount of zen

this is a massive screw up as those of us in the UK utilising STO via steam are now being blatently ripped off due to this screw up and is forcing us to log out of game just to buy zen at the correct price.

while im sure this is a simple mistake its a totally unacceptable one and should be adressed today during the maintainence downtime as this is involving real money transactions and not just in game content.

thankyou for reading this as i mearly wish the company to be aware of this mistake before an influx of refund request start landing on your doorstep.. so if you would please fix this asap im sure alot of customers will be most grateful. as you may find alot of customers demanding refunds on the money that has been paid extra wich under UK trade and commerce legislation from the office of fair trade is against the law here and they would be entitled to monetary or credit refunds under the statuatory rules of fair trade.

mandrake45 07-19-2012 02:16 AM

You really think that thread title 'got their attention'?

Neither of the issues you listed are C-Store issues and the Steam one probably needs to be fixed by Steam anyway.

mindwipecjg 07-19-2012 02:22 AM

yes i do as the in-game zen store is intigrated into the steam wallet via that client and those unaware will be paying extra as a result.

at least if it is something steam needs to adress it is the responsibility of the company who is selling the game and in game purchasable content to inform steam theres an issue and correct it with dialouge between themselves and steam...

so yes i do feel this important that its brought to PWE and Cryprics attention.

mandrake45 07-19-2012 02:35 AM

I wasn't asking if it should be brought to their attention, I was asking if you thought a aggressive thread title was the way to do it. I'm reasonably certain they don't read every thread that demands they do so.

If you really want them to read something, send a support ticket. It might take a while to get a response but it'll at least get read.

bumbleduck 07-20-2012 04:29 AM

I made a post about this as well. I also filed a ticket.

It used to be on Steam Wallet:

4.00 GBP = 500 C-Points.


4.50 GBP = 500 Zen

You pay MORE for LESS because; 1 C-Point = 1.25 Zen. that 4.50 GBP should buy 625 Zen, not 500 Zen.

Here is what it should be:

1 GBP = 125 C-Point = 156.25 Zen


3.20 GBP = 500 Zen

I am still waiting for a response.

mikewendell 07-20-2012 05:20 AM


Originally Posted by bumbleduck (Post 4878481)
I am still waiting for a response.

Good luck on that. Some of us have been waiting for months on responses.

Since you mention it, you may want to search the forums for refund. Just saying.

Good luck

bumbleduck 07-20-2012 08:24 AM

I have had a response and it less than satisfactory.

They say that it may be a Steam imposed fee.

I think that it is not a fee, but an error. They simply interchanged the GBP and the Euro amount with no conversion.

So now I have to file a ticket with Steam.

Dear, oh dear.

sovereignman 07-20-2012 11:33 AM

PWE ruined steam.

bumbleduck 07-22-2012 12:35 PM


So, I filed a ticket at Steam, and they replied to me saying that "the price of ingame currency is set by the publisher not by Steam"


mikewendell 07-22-2012 01:52 PM

heh They're both passing the buck. :)

Reopen the Cryptic/PW ticket and escalate to management with an explanation as well as the ticket number for your Steam ticket. Be polite but specifically state that both sides are telling you to contact the other party.

I have to wonder if it'll go anywhere but all you can do it try.

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