Important Notice About Logging in with Your Cryptic Account
IMPORTANT NOTICE ABOUT LOGGING IN WITH YOUR CRYPTIC ACCOUNT
We are aware of an issue where Cryptic Account Names are now case-sensitive. If you are experiencing difficulty logging into the game with your Cryptic Account, you can retrieve your case-sensitive Cryptic account name by:
1) Navigating to the following URL https://secure.crypticstudios.com/de...forgot_accountTake Note: Perfect World account names are not affected, so if you're using a Perfect World account to login, you don't need to do anything different.
We are working on a fix for this, and hope to have the problem addressed soon. We apologize for any inconvenience. If you have any questions or need assistance, please visit https://support.crypticstudios.com or contact Customer Support directly at firstname.lastname@example.org.
Thank you, and hope to see you in game!
Perfect World Entertainment / Cryptic Studios
This issue has now been resolved :)
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