Star Trek Online

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-   C-Store, ZEN, and Promotions (http://sto-forum.perfectworld.com/forumdisplay.php?f=200)
-   -   Buying zen problems,plz help (http://sto-forum.perfectworld.com/showthread.php?t=356191)

thelata 08-16-2012 01:43 PM

Buying zen problems,plz help
 
ok so ive been here since beta,i just tried to buy some zen,i bought cpoints prior to season 6,when i used to buy cpoints all my payment details were already clickable all i had to do was select how many cpoints and click select,seems now im being asked to fill out all my personal details again,name,country etc,has the zen purchase system been reset since season 6,if youve never bought the new zen you have to submit all your details again?

thecosmic1 08-16-2012 01:48 PM

Yeah. All that info needs to get entered into the PW system. And then you will need to transfer the Zen to STO from your Wallet once the transaction has been approved. The first Zen purchase also takes some extra time as they're verifying your information.

warpgirl69 08-16-2012 01:54 PM

Quote:

Originally Posted by thecosmic1 (Post 5315681)
Yeah. All that info needs to get entered into the PW system. And then you will need to transfer the Zen to STO from your Wallet once the transaction has been approved. The first Zen purchase also takes some extra time as they're verifying your information.


On that note... when you transfer zen you select your game and server. The only server listed for STO is holodeck. Is this correct?

thelata 08-16-2012 01:55 PM

thanks,cant see why we have to do it again,the game already has my payment details via subscription screen

thecosmic1 08-16-2012 01:56 PM

Quote:

Originally Posted by warpgirl69 (Post 5315751)
On that note... when you transfer zen you select your game and server. The only server listed for STO is holodeck. Is this correct?

Yes. Holodeck is the correct, and only, choice.

thecosmic1 08-16-2012 01:57 PM

Quote:

Originally Posted by thelata (Post 5315781)
thanks,cant see why we have to do it again,the game already has my payment details via subscription screen

It's because you're not buying from Cryptic any more. You're buying from Perfect World. At some point they might have the interface working better - such as Stipends and existing points being added to Account Balance - but for now everything's running sort of skeleton as in: just get it working. :)

liquidacid29 08-16-2012 02:52 PM

ok listen just send me all your info and CC numbers and I will take care of it for you :P

vlhad 08-16-2012 04:47 PM

take me for example, i live in the state of Illinois and it will not let me buy anything that has to do with zen, what a load of crap.

thecosmic1 08-16-2012 05:40 PM

Quote:

Originally Posted by vlhad (Post 5318121)
take me for example, i live in the state of Illinois and it will not let me buy anything that has to do with zen, what a load of crap.

I also live in Illinois and haven't had any problems buying Zen. It happily takes my BoA card. :)

vlhad 08-16-2012 07:15 PM

Quote:

Originally Posted by thecosmic1 (Post 5318701)
I also live in Illinois and haven't had any problems buying Zen. It happily takes my BoA card. :)

really, BoA card? whats that oh nevermind, bank of america card duh. but still if its address is in IL still im not sure how its working.


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