Star Trek Online

Star Trek Online (http://sto-forum.perfectworld.com/index.php)
-   Windows and General: PC, Network, and Other Technical Issues (http://sto-forum.perfectworld.com/forumdisplay.php?f=401)
-   -   A little help from someone at cryptic (http://sto-forum.perfectworld.com/showthread.php?t=438581)

gaalom 11-07-2012 06:40 PM

A little help from someone at cryptic
 
For some reason perfectworld seems hell bent on saying I am using a different computer. This is NOT the case. I clear all history and passwords, after I am done using the Internet for security purposes. There is far too many hackers and other such things on the internet these days. Problem number 2 I put my information in today to activate my sub. When I wanted to go get zen. It wanted that same information again. This is suspicious at best. I demand to know why perfect world is continually trying to collect more and more of my personnel information. It seems whenever I try to do something with this game related to money, I got perfect world trying to get me to jump through another hoop via my email address.

Now I have not put any personnel information down on this post. I would like to use the support but for some reason it wont let me pick sto. Not to mention I do not trust perfect world as far as I can spit.

Anyone want to try to explain perfect worlds strange behavior to me, I dont even need to go through this much bs with wow when I played it.

aelfwin1 11-08-2012 03:52 AM

Quote:

Originally Posted by gaalom (Post 6453121)
For some reason perfectworld seems hell bent on saying I am using a different computer. This is NOT the case.

PW has a system called Account Guard in place .
This system will want to identify you as the correct user for your account and will email you a password to verify your access to your account .

If you can't access the email with which you've registered to STO , you might be screwed .
If you wish to speak to someone on the community team, file a "Forums and Website" support ticket here :

https://support.perfectworld.com/


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