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-   -   Attempted (and FAILED) to File Support Ticket Several Times (http://sto-forum.perfectworld.com/showthread.php?t=449431)

clannmac 11-15-2012 10:49 AM

Attempted (and FAILED) to File Support Ticket Several Times
 
Hi,

So, I had amassed about 450 Lobi crystals over the last while and decided to put them to use today. I bought the Chroniton Temporal console and the Temporal Dual Beam array, and...the charge was made (i.e., the crystals were subracted), but ONLY the console appeared in my inventory.

Since these crystals represent a real world CASH investment, I was understandably pissed, but went to submit a ticket to get the matter resolved and, either a) have the Beam Array restored or, b) be refunded the 200 Lobi crystals it cost.

BUT, every time I tried to submit a support ticket, it took me to a "DNS; Site not available" page - EVEN THOUGH I COULD ACCESS EVERYTHING ELSE linked to the PWE Customer Service, Forums, etc. set-up!!

Can anyone tell me WHY I can't submit a support ticket? Is anyone else having the problem?

PLEASE don't respond if you have nothing to say other than "you're screwed, dude;" "that's just PWE for you," or some other unhelpful or otherwise useless comment; thanks!

whycryptic 11-16-2012 12:56 PM

I have also encountered this issue. But for me, it was an extension of a problem I've had filing bug through the in-game bug report system.

I've filed two bug reports about the same thing through the in-game system since season 7 launched. It all appeared to work as usual. I even got ticket numbers (the second was 1,421,764 for anyone who sees this and can look it up). But when I go to view my tickets in the game, the window is empty, as if I've never submitted any tickets ever.

I know with absolute certainty one other player has this issue, and I've seen it pop up in a few other threads. Hopefully a DEV will see this and do something about it.

clannmac 11-17-2012 09:48 PM

Quote:

Originally Posted by whycryptic (Post 6636621)
I have also encountered this issue. But for me, it was an extension of a problem I've had filing bug through the in-game bug report system.

I've filed two bug reports about the same thing through the in-game system since season 7 launched. It all appeared to work as usual. I even got ticket numbers (the second was 1,421,764 for anyone who sees this and can look it up). But when I go to view my tickets in the game, the window is empty, as if I've never submitted any tickets ever.

I know with absolute certainty one other player has this issue, and I've seen it pop up in a few other threads. Hopefully a DEV will see this and do something about it.

Thanks for the input, mate - here's hoping; for all of us!


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