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-   -   Any way (http://sto-forum.perfectworld.com/showthread.php?t=460141)

nodia2055 11-22-2012 02:35 PM

Any way
 
to get help in game with missing items other than the GM tab, or does it normally take 3+days to get a response?

flash525 11-22-2012 02:42 PM

It's taken the ticket team two weeks to get back to me once. What I usually tend to do now is to send them the initial ticket, wait three days then update it with a reminder. Usually I get a reply within another day or two then.

Bare in mind they don't work weekends, so you're looking at a five day week. Also, you can bet their team is somewhat small, and the people submitting the tickets are vast. They're going to have a lot to get through.


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