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-   -   Billing Info Compromised? (http://sto-forum.perfectworld.com/showthread.php?t=501901)

madlad14 12-31-2012 09:21 PM

Billing Info Compromised?
 
Got a call from my credit card bank today telling me that my card was compromised. Upon further discussion I was told that my card was one of many that were involved at a security breach where credit card data was stolen. The charge in question was PWE Cryptic, for the amount of monthly subscription. I verified that it was indeed correct and not fraudulent, but they were unable to tell me where the data compromise occurred. Was there a breach of billing info at Cryptic? Would customers typically be notified if there was a breach?

gbehlpnu2012 12-31-2012 09:33 PM

Quote:

Originally Posted by madlad14 (Post 7307161)
Got a call from my credit card bank today telling me that my card was compromised. Upon further discussion I was told that my card was one of many that were involved at a security breach where credit card data was stolen. The charge in question was PWE Cryptic, for the amount of monthly subscription. I verified that it was indeed correct and not fraudulent, but they were unable to tell me where the data compromise occurred. Was there a breach of billing info at Cryptic? Would customers typically be notified if there was a breach?

This has nothing to do with the credit card company or cryptic. Credit card companies cannot tell you where the data was compromised because it usually happens when you use a site that is compromised. If there was a breach at a a credit card company, they are required to notify you directly, but still wont tell you where it may have happened. So more than likely, you used your card online and the website you entered your info into was compromised. I know, because this has happened to me several months ago. I called my bank, had them reverse the charges and issue me new cards. Just be careful in the future where you shop.

psiameese 12-31-2012 09:34 PM

I'm sure that you contacted PWE customer support before the close of business to get your answer already? I mean, you wouldn't just post something alarmist here in the forum on holiday. Right? :rolleyes:

artanisen 12-31-2012 09:34 PM

if only we where given the choice to remove our billing info.

collegepark2151 12-31-2012 09:39 PM

Quote:

Originally Posted by madlad14 (Post 7307161)
Got a call from my credit card bank today telling me that my card was compromised. Upon further discussion I was told that my card was one of many that were involved at a security breach where credit card data was stolen. The charge in question was PWE Cryptic, for the amount of monthly subscription. I verified that it was indeed correct and not fraudulent, but they were unable to tell me where the data compromise occurred. Was there a breach of billing info at Cryptic? Would customers typically be notified if there was a breach?

Typically in these situations the actual breach occurs at the payment processor used by PWE and not with PWE itself. I had my credit card info stolen after I made a payment on another site. The third party processor had been hacked and several credit card numbers including mine were stolen. I didn't know anything had happened until my bank contacted me to tell me they had closed my account and issued another card with a different number. I would imagine that something similar happened to your card. I would get a card with a new account number if you have not already.

lewstelamon01 12-31-2012 09:40 PM

Quote:

Originally Posted by collegepark2151 (Post 7307281)
Typically in these situations the actual breach occurs at the payment processor used by PWE and not with PWE itself. I had my credit card info stolen after I made a payment on another site. The third party processor had been hacked and several credit card numbers including mine were stolen. I didn't know anything had happened until my bank contacted me to tell me they had closed my account and issued another card with a different number. I would imagine that something similar happened to your card. I would get a card with a new account number if you have not already.

What he said.

madlad14 12-31-2012 10:56 PM

There is no issue as far as I am concerned, I was just curious to see if this was breach STO subscription base. Card was closed as I was still on the phone with them just to be safe. As a matter of fact I have a specific card that I use for most online activity just so that sort of thing doesnt hit hard, if it does hit.

richardevega 01-01-2013 04:44 AM

This also happen to me a few months ago but it happen right after i made a few purchases of Zen i got the same call from the bank and had to have my old card cancelled and issued a new one


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