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-   -   I would like to contact someone please. (http://sto-forum.perfectworld.com/showthread.php?t=555321)

lmrt 02-16-2013 09:49 AM

I would like to contact someone please.
 
Hello, i am asking to anyone that can, the email address of Branflakes, as i need to inform him on some issues that i have on STO (with my character), that have not been addressed in a long time, i HAVE used the proper channels to report them but that have not been treated or look up.
If this post violates any rule of the forums please delete it, as it is not my intention to do so.
Thanks in advance.

chalpen 02-16-2013 10:03 AM

1) Branflakes can't fix things. If you can't get your situation resolved through proper channels Branflakes won't be able to help you any better because he uses proper channels
2) This isn't the technical support forum. If you go there it will be resolved better.

chalpen 02-16-2013 10:05 AM

oh and 3) We all have issues that have never been address. Ever. It is extremely common practice. We had our own T-Shirts made and started a club. We meet on Sundays to talk about our feelings.

thebumble 02-16-2013 10:06 AM

Quote:

Originally Posted by lmrt (Post 8114471)
Hello, i am asking to anyone that can, the email address of Branflakes, as i need to inform him on some issues that i have on STO (with my character), that have not been addressed in a long time, i HAVE used the proper channels to report them but that have not been treated or look up.
If this post violates any rule of the forums please delete it, as it is not my intention to do so.
Thanks in advance.


I don't see why Bran couldn't respond. If indeed this player has exhausted all options.

We all know Cryptics customer service is lacking in some regards.

This post has been edited to remove content which violates the Perfect World Entertainment Community Rules and Policies . ~BranFlakes

pwebranflakes 02-16-2013 10:28 AM

Quote:

Originally Posted by lmrt (Post 8114471)
Hello, i am asking to anyone that can, the email address of Branflakes, as i need to inform him on some issues that i have on STO (with my character), that have not been addressed in a long time, i HAVE used the proper channels to report them but that have not been treated or look up.
If this post violates any rule of the forums please delete it, as it is not my intention to do so.
Thanks in advance.

You can reach out to the community team through the information in my signature :) If it's regarding a bug, please include your in-game bug report # in the ticket message.

Cheers,

Brandon =/\=

lmrt 02-16-2013 01:01 PM

Yes it is a bug in the game, i have had many bug reports, currently 4 have been answered, however every time they answered they marked it as solved, and now they have not answered the last two.
It is a problem with my character only, i can not buy the light cruiser/frigate on any ship vendor on any place, yet i am able to buy or reclaim all the other ships, i have tried all the possible solutions they told me to try but the "leftmost" or "earliest" ship i can get by any means is the TOS/TAS Constitution class. I am very tired of this bug, and it has been so very frustrating to re explain the bug and all the proceedings that i took to try to solve it over and over again to the different people that answered my tickets.
I am aware that this is not the technical support forum, my goal was to reach Mr. Branflakes so maybe he could forward my issue to the proper place, as i have no other options left.
Thanks a lot and sorry for the inconvenience.

nileight1 02-16-2013 01:19 PM

Most of the time, bug reports are not answered.
They go to the bug people, but you won't generally be contacted.

Is it just on one character or ALL characters?
Is it a zstore ship or regular ship or fleet ship?
Is it after ranking up?
Do you have a token or enough dil for it?

sollaf 02-16-2013 03:08 PM

Quote:

Originally Posted by lmrt (Post 8118581)
Yes it is a bug in the game, i have had many bug reports, currently 4 have been answered, however every time they answered they marked it as solved, and now they have not answered the last two.
It is a problem with my character only, i can not buy the light cruiser/frigate on any ship vendor on any place, yet i am able to buy or reclaim all the other ships, i have tried all the possible solutions they told me to try but the "leftmost" or "earliest" ship i can get by any means is the TOS/TAS Constitution class. I am very tired of this bug, and it has been so very frustrating to re explain the bug and all the proceedings that i took to try to solve it over and over again to the different people that answered my tickets.
I am aware that this is not the technical support forum, my goal was to reach Mr. Branflakes so maybe he could forward my issue to the proper place, as i have no other options left.
Thanks a lot and sorry for the inconvenience.

As far as I know, unless its been changed, the Miranda class ship cannot be reclaimed by anyone, once deleted. I heard rumors that this was going to change around season 5, but I don't know if that ever came to fruition.

lmrt 02-16-2013 03:33 PM

Guys, the frigate can be reclaimed with dilithium, my GF and my brother both of them have done so already, my brother three times, it has been like this since a little after S6.

jheinig 02-16-2013 03:45 PM

The light cruiser is available from the ship requisitions officer, Lt. Laurel, in the Earth Spacedock shipyard. As it is a light cruiser, it does not fit into the other ship categories, so make sure that you have not set the filter settings to look only for "cruisers" or the like.


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