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-   -   Poll about customer satisfaction (http://sto-forum.perfectworld.com/showthread.php?t=558791)

patarmarkan 02-19-2013 02:24 AM

Poll about customer satisfaction
 
I lately read some really upset posts in the forums concerning the changes since season 7,
especially since the valentine's patch.

I'm curious, if these posts reflect the thoughts of the many or just the annoyance of a few.

So I set up a poll on my website.

Here is the question:
Do you think the devs of STO should change their course of action?

You can choose only one answer per person.
I hope I don't violate any rules with that.

Here is the link:
http://levega.de/stopoll1.html

flash525 02-19-2013 02:40 AM

I voted:
Quote:

No, but they should care more about the player's concerns.
I think the team are doing a superb job to be quite honest. Granted I've had a moan myself from time to time, but those were trivial issues. The problem with a lot of people is that they want a game specifically for themselves; something that they're not going to get.

The development team for STO have a wide audience to please; all of which want different things out of this game. The team has to make the most of what they've got, whilst at the same time pleasing everyone. I doubt that is an easy task.

Sometimes it feels as though they don't care about us in the sense that they know some of the things we'd like to see, yet when questions are asked about them, we don't get any response. There have been various comments regarding the customization of unique Bridge Officers (unanswered by Cryptic), there are countless bugs that have still not been addressed, there is the issue with the Benzite Bridge Officer (I believe a problem since launch; Cryptic haven't done anything about it yet, and don't comment when the question is asked).

It sometimes feels as though they're only interested in showing us what they're achieving next, rather than fixing the achievements that they've already got in place. On the whole though, I'd say I was satisfied with STO in it's current status. Sure there is a lot of grind to be had, but they can hardly make it easy to acquire the elite gear else every other player would have it and it wouldn't feel that special. We're suppose to be earning this gear, not have it handed to us on a silver plate.

idrona 02-19-2013 04:22 AM

Voted. :))

adamkafei 02-19-2013 04:32 AM

I voted:
Quote:

Yes they should. More fun, more balancing, less grinding please!
It isn't an accurate representation of what I want but it's the closest there; what I really want is:

1: More balancing, Science is at the point where only a few ships are playable and their powers worthless (for the most part), Escorts can tank well enough to kill elite borg gateways and tac cubes yet cruisers can't bring a similar level of damage meaning that any tac/scort can defend more than any eng/cruiser can damage... this is balanced?

2: More content that is not a grind or chasing space rabbits... thus more fun

Other than these the game is ok, fix these and we will be looking at the game as it was at F2P but with more content :)

darramouss1 02-19-2013 04:56 AM

Thanks for taking the time to make the poll. As a suggestion, after a set period of time create a new thread with the results but link back to this thread. That way the results will have a thread title that will be more relevant.

Oh, and I voted. :-)

On a personal note, adamfekei, I noticed you're flying a Fleet Science Retrofit. I tried it but the low hull and shields just hamstrung me. How do you get around that?

patarmarkan 02-19-2013 05:01 AM

Quote:

Originally Posted by darramouss1 (Post 8171401)
Thanks for taking the time to make the poll. As a suggestion, after a set period of time create a new thread with the results but link back to this thread. That way the results will have a thread title that will be more relevant.

Oh, and I voted. :-)

Thanks for voting :-)

And yes, I will start a thread with the results in a few days.

crashdragon 02-19-2013 05:25 AM

I don't really know between 2 and 3.

Yes, the Dev's should care far more for player concerns, we do keep them in the job.

Yes, they should change their actions. Bugs unfixed, ignored tickets, turning a blind eye always when the chips are down against them when they screw up in epic proportions.

That stupid 2 minute Borg attack, if it is a attack, is a good example on whats got my tail in a knot. Damn thing happened surrounded by damn Cubes tonight! It's seriously showing they don't give a fig.

Problem is that 2 and 3 seem to be one and the other with me. Question is, will they give a rat's tail end.

I guess no.

While writing this, I just made up my mind.

I voted.

Edit : Oh, and don't let them erase this thread or the poll results, they hate the truth, because it hurts their bottom line.

tjexcimer500 02-19-2013 05:53 AM

A thread with over 2000 posts already speaks volumes for how the customers believe the devs are mishandling STO. Polls can be manipulated; so I'd rather voice my opinion here.

patarmarkan 02-19-2013 06:17 AM

Quote:

Originally Posted by tjexcimer500 (Post 8172191)
A thread with over 2000 posts already speaks volumes for how the customers believe the devs are mishandling STO. Polls can be manipulated; so I'd rather voice my opinion here.

I did the poll because of that thread.
Yes indeed. More than 2000 posts, but from how many ppl?
I want to have a clear picture. I set up the poll to only accept 1 vote per person
and I really hope it reflects the thoughts of many players.

So ppl please do not abuse it.
I guess there is a good chance that it will show a clear statement without cheating.

lake1771 02-19-2013 07:09 AM

worst customer service to date that I have ever experienced in a game in my life.
I like the game well enough, each time I happen to need customer service for something though I am severely disappointed, disenfranchised and summarily dismissed.
It's DE moralizing.
big fail there. Stopped buying zen because of it.

P.S. I see no options that fit in your poll mate.


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