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-   Windows and General: PC, Network, and Other Technical Issues (http://sto-forum.perfectworld.com/forumdisplay.php?f=401)
-   -   Unplayable: Server Not Responding (http://sto-forum.perfectworld.com/showthread.php?t=571991)

mattgrant 03-01-2013 01:37 PM

Unplayable: Server Not Responding
 
"Server Not Responding" is the message I am treated to repeatedly. In essence, the latency is such that I might as well be trying to access wifi from an underground bunker. As it stands I am spending more time watching a frozen screen and relogging than actually playing the game.

This isn't on my end, either. I have a really fast internet connection and the only problem I am running into is with STO. Is this the state of the game for everyone? I hope not and would really like to figure out how to fix this. :confused:

cmdrscarlet 03-01-2013 01:43 PM

Same for me, but I'm playing more than waiting. :eek:

lewstelamon01 03-01-2013 03:30 PM

Quote:

Originally Posted by mattgrant (Post 8384231)
"Server Not Responding" is the message I am treated to repeatedly. In essence, the latency is such that I might as well be trying to access wifi from an underground bunker. As it stands I am spending more time watching a frozen screen and relogging than actually playing the game.

This isn't on my end, either. I have a really fast internet connection and the only problem I am running into is with STO. Is this the state of the game for everyone? I hope not and would really like to figure out how to fix this. :confused:

"Fast internet connection" has nothing to do with the issue, as your connection speed is only as good as your ISP's infrastructure, and many times, data packets travel segments which neither your ISP nor Cryptic/PWE control.

Try running the tests outlined in the sticky titled "Diagnosing Lag and Rubberbanding" (which I have the link in my sig provided).

It won't solve your issue instantly but it will provide a baseline that the more tech-savvy members of the community can take a look at and offer suggestions.

dicecasden 03-01-2013 03:50 PM

I'm having a similar issue, and this all started late on Wednesday for me. I contacted my ISP, and after one moron said it was my computer's fault (which it is not because i'm having the same issue on an older PC and my PS3) finally someone their told me that the problem may be on their end.

odimaster 03-02-2013 08:06 AM

I have the same problem, it started last week, nothing i do seems to be working for me.
Checked my connection to the server, tried to use a proxy, checked the modem, router, firewall, virus program and i did all the useless tests ppl are referring to, nothing...
And here comes the wierd thing, all other mmo's work with no problem exept STO:eek:

drachenfeles 03-02-2013 10:02 AM

I see, new andorian ships patch introduced a whole new game experience, a slideshow

for me every single game aspect lags massively from time to time, and lags a little constantly - everything from managing equipment and DOFFs to PVE (I'm afraid to try STFs in this state) during my last scenario mission I literally fired ships main guns three times - one salvo - three times, autofire was lagged, manual fire was lagged, I saw every tenth of frames - it's horror not gameplay

grouchyotaku 03-02-2013 12:40 PM

Quote:

Originally Posted by odimaster (Post 8396981)
I have the same problem, it started last week, nothing i do seems to be working for me.
Checked my connection to the server, tried to use a proxy, checked the modem, router, firewall, virus program and i did all the useless tests ppl are referring to, nothing...
And here comes the wierd thing, all other mmo's work with no problem exept STO:eek:

So how did you check the connection to the Server, and what was the results? Unless you know exactly what the results mean, (which would give you enough information to address the issue...), you should post them, so that knowledgeable people can look at them and give advice...

pmarek 03-02-2013 06:08 PM

This post is a bit longer, but I wanted to explain it in a way that most users will (hopefully) understand.

If you have connection problems with the server, check where the delay in server responses is accumulating. Do this by tracing the packet transfer times using the following steps...

(From https://support.perfectworld.com/app...n%20time%20out)

1. Click on Start
2. Click on Run, or in Vista/Win 7 just skip to Step 3
3. Type cmd into the Open or Search box and press Enter
4. In the command prompt window that opens type "tracert patchserver.crypticstudios.com"

If cmd in step 3 doesn't bring up a command prompt, try cmd.exe. For step 4 then, type in "tracert.exe patchserver.crypticstudios.com"



You should get something like this:

Trace to patchserver.crypticstudios.com [208.95.185.41]
with 30 redirections at max:

1 1 ms < 1 ms 1 ms 10.0.0.138

2 * 651 ms 662 ms 88.103.200.45
3 812 ms 841 ms 866 ms 65.196.broadband14.iol.cz [90.181.196.65]
4 881 ms 949 ms 967 ms 194.228.190.177
5 967 ms 1020 ms 1019 ms 194.228.190.193
6 1015 ms 1125 ms 1009 ms 5.53.0.89
7 1042 ms 1020 ms 1019 ms Xe-4-0-0-0-grtpartv2.red.telefonica-wholesale.net [94.142.121.34]
8 1046 ms 1021 ms 1015 ms Xe0-1-3-0-grtparix1.red.telefonica-wholesale.net [213.140.36.157]
9 1037 ms 1021 ms 1018 ms 213.140.52.134
10 65 ms 64 ms 1201 ms te0-7-0-8.mpd21.par01.atlas.cogentco.com [130.117.1.69]
11 1043 ms 1024 ms 1034 ms te0-7-0-8.mpd21.par01.atlas.cogentco.com [130.117.1.69]
12 1104 ms 1040 ms 1094 ms te0-2-0-4.ccr21.bos01.atlas.cogentco.com [66.28.4.189]
13 1293 ms 1146 ms 1241 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42]
14 1122 ms 1123 ms 1117 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42]
15 1121 ms 1103 ms 1112 ms 208.95.185.41

End of trace.


That's a list of routers and servers your communication must go through before it reaches Cryptic server. Your router is on the first line, STO server is on the bottom. My connection is going through 15 different routers and servers before it get's to STO server finally.

Time on each line says how long it actually takes to data to get from your PC to current server/router in the path.
There are 3 tests for each server in the path, so 3 times on each line. Asterisk means the data didn't arrive to the server at all.

As you can see from the last line (the STO server), it takes 1.1s for my packets to actually reach the server. That is a long time. The game is then lagging and connection may be unstable if the time gets even larger (when STO server doesn't hear about you for several seconds, then he assumes you as disconnected and you then end in the login screen).
You can however see from the list that many servers in the path BEFORE the STO server were actually receiving the packet alread with a huge delay. So the problem is not on the Cryptic side. The delay appeared somewhere on the route and Cryptic can't do anything about that.

Where the problem is? The first line is my router and it says that data from my PC reaches my router in 1 millisecond. That's fine. But right on the second line the time suddenly raised to 600 ms. The second line is connection from my PC to a server that is right behind my router (server my router connects to for internet). And here is the problem. While my PC sends data to router fast (1ms), my router is sloooooow in resending the data to next server in the path (more than half second). How to deal with it? RESTART THE ROUTER! Power the router off for 10 seconds and then power it on. Wait for it to connect and then run the trace again. And voila, the problem with router disappeared, it's sending packets now much faster and so they can reach STO server earlier ;)

1 < 1 ms 1 ms < 1 ms 10.0.0.138
2 39 ms 39 ms 41 ms 88.103.200.45
3 41 ms 40 ms 40 ms 65.196.broadband14.iol.cz [90.181.196.65]
4 40 ms 42 ms 43 ms 194.228.190.177
5 43 ms 42 ms 43 ms 194.228.190.193
6 40 ms 40 ms 39 ms 5.53.0.89
7 40 ms 63 ms 40 ms Xe5-1-0-0-grtprana1.red.telefonica-wholesale.net [94.142.121.18]
8 61 ms 62 ms 123 ms Xe7-0-0-0-grtparix1.red.telefonica-wholesale.net [84.16.14.162]
9 108 ms 60 ms 63 ms 213.140.52.50
10 66 ms 65 ms 61 ms 213.140.52.210
11 65 ms 68 ms 68 ms te0-4-0-6.mpd21.lon13.atlas.cogentco.com [154.54.37.157]
12 166 ms 149 ms 68 ms te0-4-0-6.mpd21.lon13.atlas.cogentco.com [154.54.37.157]
13 151 ms 151 ms 150 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42]
14 150 ms 158 ms 162 ms 38.111.40.114
15 151 ms 147 ms 152 ms 208.95.185.41

End of trace.


Instead of 1.1s it takes now only 0.1s
Lags and disconnections are gone. Game is stable and I can play without ending in login screen everytime I warp to some system ;)
One thing I noticed is that my router needs restart every few days when I play STO. I don't know why - whether the STO is sending so much data that the router logs get filled so fast or what. But if you're having problems with connection, it may be a good idea to check trace every even day and restart the router when you see the numbers are getting large ;)

Well, that was when the large number jumps up at the beginning of the list (as shown above).
But what if the times are small for several first lines and gets rising around the middle? Then it's problem in the provider's network and only thing you can do about that is to contact your internet provider and send him the trace.

If the large numbers begin appearing only to the end of the list, then the problem is likely in Cryptic network and you should send message to Cryptic/PWE with your trace.

I hope that helps at least to some of you.

typhoncal 03-02-2013 06:19 PM

Good old - Server Not Responding = Disconnect
 
Gheez,

When is Cryptic going to stop adding things and fix the bugs?

T

grouchyotaku 03-02-2013 07:17 PM

Quote:

Originally Posted by typhoncal (Post 8404761)
Gheez,

When is Cryptic going to stop adding things and fix the bugs?

T

Probably never, because Players are always DEMANDING NEW THINGS!!!


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