Star Trek Online

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-   Windows and General: PC, Network, and Other Technical Issues (http://sto-forum.perfectworld.com/forumdisplay.php?f=401)
-   -   Account Error Contact Billing Support (http://sto-forum.perfectworld.com/showthread.php?t=58413)

Archived Post 01-12-2010 07:29 PM

Account Error Contact Billing Support
 
My 2 friends got keys from Tentonhammer. Registered them and the site took them. It says open beta under my account. When they tried to login to the launcher they get a msg saying

Account Error Contact Billing Support

Archived Post 01-12-2010 07:30 PM

Server is undergoing maint atm.

Archived Post 01-12-2010 07:32 PM

Right thats fine, but I could login to the launcher, but they couldn't Which is why Im making this post

Archived Post 01-12-2010 07:35 PM

As far as I know that's the lingo Cryptics using for server down right now. I'm getting the same error. Or actually I WAS. Now it's unable to authenticate my account to load the launcher.

Archived Post 01-12-2010 07:35 PM

The account server is offline for an upgrade, it will be back shortly.

Archived Post 01-12-2010 07:46 PM

Hopefully this is the issue then.

Archived Post 01-12-2010 08:02 PM

and now ontop of all this the keys on my account are no longer there and i dont have my preorder key anylonger

this needs fixed asap

Archived Post 01-12-2010 08:05 PM

Same issue Draul. I am sure they are fixing it and when they get done with maintenance our beta access will show up again. I made another post about it as well.

Archived Post 01-12-2010 08:10 PM

I hope this is the case cause all my keys even my admiral uniform one is gone from my account.

Archived Post 01-12-2010 08:11 PM

Check again guys mine just came back a few seconds ago.


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