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-   -   Character deleted (http://sto-forum.perfectworld.com/showthread.php?t=599961)

superborg 03-29-2013 12:21 PM

Character deleted
 
Hi,

I have deleted one character by accident. I was a bit distracted.
I meant to delete a new character and not one of my main characters.

I made a ticket and put all the necessary info with the help from this thread
http://sto-forum.perfectworld.com/sh...d.php?t=218117. Also according to this thread it should be possible to restore a character.

Now I have received a response from a GM: "There is no way to restore the character."

Maybe there is another GM who have done this before that can help me?

Character name: Saborga@davinnio
Date: March 29, 2013
Time: 17:45 (GMT+1)
Level character: Vice Admiral

I don't have any other character with the name Saborga@davinnio and I have enough character slots available.

If not possible to restore this character, then so be it, my own dumb mistake.
But if there is any chance, I would be very grateful.

superborg 03-30-2013 05:55 PM

Every time I go online I hope to see my sweet Saborga, I am so sad :(

But I still have faith in Cryptic that this character will be restored! :)

superborg 04-01-2013 07:09 AM

Spending all my nights
All my money going out on alcohol
Doing anything just to get you off of my mind
But when the morning comes and I log on STO
I'm right back where I started again
Trying to forget you is just a waste of time

Baby come back, any kind of fool could see
There was something how you can fly any science ship
Baby come back, you can blame it all on me
I made a mistake, and I just can't live without you

All day long, wearing a mask of false bravado
Trying to keep up the smile that hides a tear
But when I see the character selection screen
I get that empty feeling again
How I wish that Cryptic can restore you

Baby come back, any kind of fool could see
There was something how you can fly any science ship
Baby come back, you can blame it all on me
I made a mistake, and I just can't live without you

:D

bubblygumsworth 04-01-2013 07:47 AM

Should have said that your account was hacked or something. Dont they keep backup data on all the toons that they can rollback too if your account gets hacked?

lan451 04-01-2013 07:55 AM

Maybe try sending in another ticket? I've found that GMs (in general) can be touchy. One will tell you there's no way to do something and the next will be like "Sure no problem." I've had that happen in the past personally although not with Cryptic. I would say keep sending in tickets. I mean if Funcom of all companies can restore my deleted characters Cryptic should be able to. If not then uh...they need to take another look at what they're doing lol.

superborg 04-01-2013 08:18 AM

Thanks for replying and giving ideas.

If they could do a rollback I would definitely not mind that.
I can send one more ticket, but I don't think the GM that replied the first time will appreciate it if he see a new ticket about the same matter from me again, lol. Let's hope another GM will get the ticket then. Ticket send :D

grouchyotaku 04-01-2013 08:34 AM

Quote:

Originally Posted by superborg (Post 8958601)
Thanks for replying and giving ideas.

If they could do a rollback I would definitely not mind that.
I can send one more ticket, but I don't think the GM that replied the first time will appreciate it if he see a new ticket about the same matter from me again, lol. Let's hope another GM will get the ticket then. Ticket send :D

You may be barking up the wrong tree here... I don't believe the GMs have the ability to do an account rollback, as this is something that would require Administration intervention. You'd be better off contacting Billing/Subscription Support with 'Hacked' in the title line.

lordmalak1 04-01-2013 08:43 AM

Ya, I'm sure lying to billing will win you many friends.

You familiar with the story of the kid who cried wolf ?

oneandonlyrecce 04-01-2013 08:56 AM

Two points.

1. The post you linked to states "I'll repeat that this DOES NOT GUARANTEE that support will be able to recover your character, but they will need this aboved information before they can act upon your request."

2. The post is from back in the days of subscription only, before F2P. The process may required more time/effort that it's worth them doing for someone who's not a LTS.

superborg 04-01-2013 09:57 AM

Quote:

Originally Posted by oneandonlyrecce (Post 8959071)
1. The post you linked to states "I'll repeat that this DOES NOT GUARANTEE that support will be able to recover your character, but they will need this aboved information before they can act upon your request."

Yes true, it does not guarantee. Maybe it is not even possible anymore to restore, it has been 4 days now. But I will keep singing songs for Saborga so she will not be forgotten :D

Quote:

Originally Posted by oneandonlyrecce (Post 8959071)
2. The post is from back in the days of subscription only, before F2P. The process may required more time/effort that it's worth them doing for someone who's not a LTS.

Well, I am a LTS. I have been playing since Beta almost non stop, helped many players and bring many players to the game.
Type: Lifetime
Status: ACTIVE
Subscribed For: 1161 days

One of my main characters playtime:
[6:34] [System] Superborg has been on active duty for 118 days, 1 hour, 30 seconds.

I have tried everything so far, ticket system and making thread on forum. Also I have been sending PMs to Cryptic Studios Team and Community Manager. They cannot help me because this matter belongs to the GM department.

So I have mixed feelings:
1: I feel stupid for making such dumb mistake
2. Being a loyal STO player and feeling a bit depressed by GM's that they don't try harder
3: Feeling happy that you all try to help me :)


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