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-   -   Zen Purchasing Problems (Desperate, please reply) (http://sto-forum.perfectworld.com/showthread.php?t=609901)

josephenglish 04-05-2013 09:21 AM

Zen Purchasing Problems (Desperate, please reply)
 
Don't know whether this is the right board or not, but here goes.

I tried to purchase Zen today (5th April 2013), via the Zong Mobile Payment, and it comes up with a message saying there is a payment error and that the price isn't available. It is like this for every price, which is extremely annoying.

Points:
I AM NOT using another provider (Boku and AllPass), because the rates are not what I need. Zong has the best offer, and it corresponds with the amount of money I have (?40), and the amount of ZEN I need (5000).

As you probably guessed, I live in Britain.

My wi-fi and internet connection is all fine.

I cannot use a debit/credit card because the money is on my phone already, and I can't transfer it back onto my debit, and my card doesn't have enough money on to pay for the ZEN.

I checked and double-checked my number. It is definitely correct.

A little bit long winded, but there. Please reply, and shed some light on the issue.

superzuul 04-05-2013 09:48 AM

Hi there!

Sorry to hear that you're having problems paying with Zong. Unfortunately, we can't fix those on our end, but I can point you at the right people to talk to.

You can contact Zong directly via their website, located here: http://www.zong.com/help/contact-us

They should be able to help you find out what what's going on with your payment and help you get it fixed.

Good luck and thanks!

josephenglish 04-05-2013 10:00 AM

Thanks for the info, I have contacted them, and I am waiting for a reply :)

daermyn 05-14-2013 06:48 AM

I have contacted Zong also regarding the same problem,

first reply :- I got basic instructions on how to purchase (not what I asked for)

second reply :- they told me the problem is with Perfect world website and asked me to contact them instead !

would be nice if someone took responsibility and try and fix

thx


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