Star Trek Online

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-   -   Crash and Error logs (http://sto-forum.perfectworld.com/showthread.php?t=61863)

Archived Post 01-14-2010 08:30 AM

Crash and Error logs
 
I keep locking up when i have to change areas.
error log truncated

100114 01:01:06 26 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Program Files/Cryptic Studios/Star Trek Online/Live/PhysXLoader.dll!

100114 01:01:07 33 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Program Files/Cryptic Studios/Star Trek Online/Live/xinput9_1_0.dll!
100114 01:01:08 40 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Program Files/Cryptic Studios/Star Trek Online/Live/xinput1_3.dll!
100114 01:01:09 47 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Program Files/Cryptic Studios/Star Trek Online/Live/fmod_event_net.dll!
100114 01:01:10 54 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Program Files/Cryptic Studios/Star Trek Online/Live/fmod_event_netL.dll!
100114 01:01:11 61 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Program Files/Cryptic Studios/Star Trek Online/Live/nvtt.dll!

crash log: truncated
100113 08:12:52 986 MasterControlProgram[1]: Shutting down: C:\src\Core\CrypticLauncher\StartingScreen.c(618)
100113 08:43:32 19 MasterControlProgram[1]: Shutting down: C:\src\Core\CrypticLauncher\StartingScreen.c(618)
100113 08:54:47 17 MasterControlProgram[1]: Shutting down: C:\src\Core\CrypticLauncher\StartingScreen.c(618)
100113 11:15:26 17 MasterControlProgram[1]: Shutting down: C:\src\Core\CrypticLauncher\StartingScreen.c(618)
100113 11:37:07 19 MasterControlProgram[1]: Shutting down: C:\src\Core\CrypticLauncher\StartingScreen.c(618)
100113 11:49:56 19 MasterControlProgram[1]: Shutting down: C:\src\Core\CrypticLauncher\StartingScreen.c(618)
100113 11:55:02 19 MasterControlProgram[1]: Shutting down: C:\src\Core\CrypticLauncher\StartingScreen.c(618)


system:
------------------
System Information
------------------
Time of this report: 1/14/2010, 07:04:17
Machine name: BEAST
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.080814-1236)
Language: English (Regional Setting: English)
System Manufacturer: NVIDIA
System Model: AWRDACPI
BIOS: )Phoenix - Award WorkstationBIOS v6.00PG
Processor: AMD Athlon(tm) 64 Processor 3800+, MMX, 3DNow, ~2.4GHz
Memory: 3072MB RAM
Page File: 631MB used, 7279MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: The file ati2dvag.dll is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: ATI Radeon HD 3850 AGP
Manufacturer: ATI Technologies Inc.
Chip type: ATI display adapter AGP (0x9515)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_9515&SUBSYS_0028174B&REV_00
Display Memory: 512.0 MB
Current Mode: 1280 x 960 (32 bit) (60Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6764 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 1/9/2008 19:06:18, 272384 bytes
WHQL Logo'd: No
WHQL Date Stamp: None
VDD: n/a
Mini VDD: ati2mtag.sys
Mini VDD Date: 1/9/2008 21:40:38, 2846720 bytes
Device Identifier: {D7B71EE2-D655-11CF-976E-2220A1C2CB35}
Vendor ID: 0x1002
Device ID: 0x9515
SubSys ID: 0x0028174B
Revision ID: 0x0000
Revision ID: 0x0000
------

Archived Post 01-14-2010 09:21 AM

I get the same crash log that you do, but I get it when trying to load STO, at the Federation logo screen.

Archived Post 01-14-2010 02:03 PM

BUMP IT!

Exactly the same problem here. It really looks like a Permissions Issue.

Its tough to say how to fix it have you tried the proxies and forced on login? Running as admin etc?

Im having exactly the same problem any help from Cryptic would be really nice.

From hunting around it looks like some people playing Champions have had similar problems?!?!

Archived Post 01-19-2010 07:15 AM

So these problems + error id 2506704. Can anyone from Cryptic give us some sort of idea what this error code means?


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