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-   -   Stipends (Small amount of LTS/Gold may be experiencing a delay + other issues) (http://sto-forum.perfectworld.com/showthread.php?t=639091)

pwebranflakes 04-24-2013 03:52 PM

Stipends (Small amount of LTS/Gold may be experiencing a delay + other issues)
 
Hi Captains,

It's come to my attention that a small number of our Gold/LTS players who should have received their stipend may be experiencing a delay. Our prgrammers are looking into this and it's their top priority. Once the issue is resolved, any delayed stipends will be granted retroactively.

As always, if you have any questions or concerns, please file a billing ticket at http://support.perfectworld.com.

Thanks for your patience and we'll get this resolved ASAP!

Cheers,

Brandon =/\=

sean2448 04-24-2013 04:15 PM

I had delay last month this month's came on time saving it for KDF 2 pieces I need:)

ordio1 04-24-2013 04:18 PM

Quote:

Originally Posted by pwebranflakes (Post 9438721)
Hi Captains,

It's come to my attention that a small number of our Gold/LTS players who should have received their stipend may be experiencing a delay. Our prgrammers are looking into this and it's their top priority. Once the issue is resolved, any delayed stipends will be granted retroactively.

As always, if you have any questions or concerns, please file a billing ticket at http://support.perfectworld.com.

Thanks for your patience and we'll get this resolved ASAP!

Cheers,

Brandon =/\=

Speaking of this... will there ever be a way to see a log of every transaction that has occured?

I know i can see my log of Zen Purchases, but would love to see every transaction on STO. Deductions (purchases) and Credits (Zen transferred in, or monthly stipends).

Thanks.

richardevega 04-24-2013 08:30 PM

Just got my stipend
 
Well I was finishing my 2 week CE event logged out between chars and noticed my stipend so just got mine. Hope everyone else did. Since I've been saving didn't really matter and I did not complain but glad I got it.

swamarian 04-26-2013 07:29 PM

Should we notify someone if we haven't received our mothly stipend?

lan451 04-26-2013 07:49 PM

Quote:

Originally Posted by swamarian (Post 9486961)
Should we notify someone if we haven't received our mothly stipend?

I would. Go ahead and shoot off a ticket using the link that Bflakes gave in his OP. It certainly can't hurt. ;)

zix74itaelite 04-26-2013 10:26 PM

i've got the same problem MY STIPEND ITS OVERDUED
 
every time i try to go to the support page that's what i get:
This webpage has a redirect loop .... everything else work just fine i can check my account just fine... the problem arise every single time i hit the support link


WHAT DO I DO?

grouchyotaku 04-26-2013 10:38 PM

Quote:

Originally Posted by zix74itaelite (Post 9488611)
every time i try to go to the support page that's what i get:
This webpage has a redirect loop .... everything else work just fine i can check my account just fine... the problem arise every single time i hit the support link


WHAT DO I DO?

Try posting in the 'Zen & Billing Help' section of the PWE Tech Support Forum located here...
http://techsupport.perfectworld.com/

captainmal3 04-26-2013 11:58 PM

I assume this is why I got 1500 zen added to my account in bunches of 500 over the last couple days? Not that I'm complaining, it's just I never realised I'd missed any so I want to make sure I should have this zen before I spend it.

genada 04-28-2013 05:40 PM

I am wondering if your suppose to get any points when you sub. I have not gotten any and am wondering why.


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