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-   -   Problems with Legacy Pack (http://sto-forum.perfectworld.com/showthread.php?t=687731)

calgaoth 05-20-2013 12:12 PM

Problems with Legacy Pack
 
I ordered the Legacy Pack a while back, and yet I cannot access any of the ships or uniforms on Tribble, and yet I see others flying around in ships, and I've heard people talk about having access to the uniforms.

I do know there was a delay in my credit card processing the payment, they were concerned about the payment to a web page, but this has been resolved. Also, when I go to the Legacy Pack page the "buy now" button is greyed out and not clickable. There is also a note at the top of the page that says "Thank you for Supporting Star Trek Online."

My question is... is there any way I can confirm that the Legacy Pack has been credited to my account and that I'll have access to the ships/uniforms for the Launch tomorrow?

Any help would be greatly appreciated!

Oh... I did submit a support ticket in order to get an official response, but I know they get busy and sometimes it can take awhile to get a reply, so I thought I'd try here too.

Thanks.

pwebranflakes 05-20-2013 12:16 PM

Per our FAQ, Legacy Pack items are not available on Tribble :) You may have seen players in retrofit ships who used their 600-day veteran ship token.

EDIT: You can confirm your purchase went through since you are using the special title right now on the forums :)

You can confirm your purchase by visiting http://billing.perfectworld.com and clicking the "purchase history" link -- you would have also received an email with a confirmation.

If you didn't, or don't see the transaction in your history, it sounds like you didn't complete your transaction. You can do so here: https://billing.perfectworld.com/stolegacy/complete (or https://billing.perfectworld.com/stostarter/complete if it's the starter pack). Once you do that, log out and back in and check again.

Cheers,

Brandon =/\=

dirlettia 05-20-2013 12:16 PM

tribble doesnt link to your normal account so anything bought on holodeck wont be claimable on Tribble. Same the other way so anything bought on tribble will not be available on Holodeck.

To confirm the pack is on your page you can check your wallet in accounts as it should show there, and also look at the purchase page as it should just say thank you for supporting sto and not give a purchase option.

calgaoth 05-20-2013 12:17 PM

Thank you guys for the quick replies. It seems I misunderstood what others were saying, and what I was seeing.

Thanks again!

wufangchu 05-20-2013 12:24 PM

Quote:

Originally Posted by dirlettia (Post 10070031)
tribble doesnt link to your normal account
.

yeahhh, what sux for me is i did such a horrible job on my first holodeck character that even at level 50 she's little more capable than an average housewife, and estf's are always less than wonderful. But my tribble counterpart is done much better and I reallllly wish i could transfer that back to holodeck, but, oh well..

umbaglo 05-20-2013 12:32 PM

Quote:

Originally Posted by wufangchu (Post 10070401)
yeahhh, what sux for me is i did such a horrible job on my first holodeck character that even at level 50 she's little more capable than an average housewife, and estf's are always less than wonderful. But my tribble counterpart is done much better and I reallllly wish i could transfer that back to holodeck, but, oh well..

You could respec your Holodeck character, you know...

wufangchu 05-20-2013 12:44 PM

Quote:

Originally Posted by umbaglo (Post 10070631)
You could respec your Holodeck character, you know...

yes, but i cant afford the real money to do it.. I have to wait till i have the 25 bucks to buy a card so i can spend 5 bucks worth of it to respec. annoying..

felderburg 05-20-2013 01:28 PM

Quote:

Originally Posted by wufangchu (Post 10071151)
yes, but i cant afford the real money to do it.. I have to wait till i have the 25 bucks to buy a card so i can spend 5 bucks worth of it to respec. annoying..

I'm pretty sure we're getting free respecs with the expansion, so... have fun!

wufangchu 05-20-2013 01:34 PM

Quote:

Originally Posted by felderburg (Post 10072691)
I'm pretty sure we're getting free respecs with the expansion, so... have fun!

heh.. I'm a survivor of dev cat, nexon, PWE, SOE, EA/Bioware and several others.. personally, ive reached a point in thinking that I'll believe it if i see it.. and then i'm going to bite hard to make sure its real..

felderburg 05-20-2013 01:46 PM

We got a free respec when they changed all the skills around... at the very least, a trait respec should be in the works since that system's going crazy.


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