Star Trek Online

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-   -   Subscriptions [Resolved!] (http://sto-forum.perfectworld.com/showthread.php?t=770891)

trailturtle 06-28-2013 05:25 PM

Subscriptions [Resolved!]
 
Thanks to your constant (and constantly amazing) feedback, the error related to billing and subscription processing that has been impacting certain players using Visa credit cards has been identified. We are working with our billing and payment partners to correct this error ASAP. We?re all-hands on-deck, but we don?t have an immediate ETA on a fix. Soon as we know, you?ll know.

Of course, we will ensure all affected players are compensated.


Thank you so much for your continued support.

-Your Star Trek Online Team

wast33 06-29-2013 02:53 AM

Quote:

Originally Posted by trailturtle (Post 11108951)
Thanks to your constant (and constantly amazing) feedback, the error related to billing and subscription processing that has been impacting certain players using Visa credit cards has been identified. We are working with our billing and payment partners to correct this error ASAP. We?re all-hands on-deck, but we don?t have an immediate ETA on a fix. Soon as we know, you?ll know.

Of course, we will ensure all affected players are compensated.


Thank you so much for your continued support.

-Your Star Trek Online Team

... u may also have a look on this?
http://sto-forum.perfectworld.com/sh...663591&page=35

drkfrontiers 06-29-2013 03:55 AM

Quote:

Originally Posted by trailturtle (Post 11108951)
Thanks to your constant (and constantly amazing) feedback, the error related to billing and subscription processing that has been impacting certain players using Visa credit cards has been identified. We are working with our billing and payment partners to correct this error ASAP. We?re all-hands on-deck, but we don?t have an immediate ETA on a fix. Soon as we know, you?ll know.

Of course, we will ensure all affected players are compensated.


Thank you so much for your continued support.

-Your Star Trek Online Team

Yipppppeeee! - This is happening to mmeeeeeee! I thought you didn't like me or something :) (Ref. 130625-002786)

flash525 06-29-2013 07:32 AM

Whilst you're fixing up this, how about someone run over to customer support and fix them? They aren't doing their job. :mad:

http://sto-forum.perfectworld.com/sh...267893&page=58

http://sto-forum.perfectworld.com/sh...&postcount=575

I cannot even begin to state just how pissed off I am right now. Being taken for a monkey isn't something I appreciate.

arnthebard 06-29-2013 07:49 AM

Retail inclusion effective September 23, 2010. Lifetime subscription covers your subscription fee for as long as the game is in service. Promotional discounts and features do not apply. You will be charged immediately when purchasing a lifetime subscription. Subscription fees are non-refundable. We make no explicit or implicit warranties on the service period of the game.

Basically to all Lifers "SCREW YOU" we got your money now.

shpoks 06-29-2013 09:18 AM

I'm glad that you finally acknowledged this issue and identified it's source rather than the initial reply we've got that the problem has occured because we changed our adress details on the credit cards. (which we didn't)

I'm looking forward to the fix, would like to remain subscribed to STO.

gypsyblade 06-29-2013 09:46 AM

Quote:

Originally Posted by arnthebard (Post 11117391)
Retail inclusion effective September 23, 2010. Lifetime subscription covers your subscription fee for as long as the game is in service. Promotional discounts and features do not apply. You will be charged immediately when purchasing a lifetime subscription. Subscription fees are non-refundable. We make no explicit or implicit warranties on the service period of the game.

Basically to all Lifers "SCREW YOU" we got your money now.

As a lifer myself, how exactly am I "screwed"?

I purchased a LTS at launch, I've paid no monthly sub and since F2P launched... they've paid me $5 a month :rolleyes:

I'm happy with my purchase and got my monies worth a long time ago.

Again, how was I "screwed"?

austg76 07-06-2013 07:19 PM

issue
 
Well I have had to re-activate my subscription today...I had to do this last week and did not know of this issue until viewing forums today..

whamhammer1 07-06-2013 08:42 PM

Quote:

Originally Posted by trailturtle (Post 11108951)
Thanks to your constant (and constantly amazing) feedback, the error related to billing and subscription processing that has been impacting certain players using Visa credit cards has been identified. We are working with our billing and payment partners to correct this error ASAP. We?re all-hands on-deck, but we don?t have an immediate ETA on a fix. Soon as we know, you?ll know.

Of course, we will ensure all affected players are compensated.


Thank you so much for your continued support.

-Your Star Trek Online Team

So Trailturtle, how are you going to compensate these players? You guys had had an error in your system that said my credit card expired even after I corrected it and PWE told me it was my fault! I went for three months trying to fix that even to the point where it took me a week of trying to buy the lifetime sub to get it to work!

alastorforthrigh 07-07-2013 04:51 PM

Yeah I am sorta curious how those of us who had our subs interrupted are gonna be compensated.


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