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-   -   a little confused..... (http://sto-forum.perfectworld.com/showthread.php?t=89173)

Archived Post 01-29-2010 05:16 PM

a little confused.....
 
ok so i finally got the beta client downloaded, installed, created my account ,,,,,,,,

now how do i get into the game? i start up the client and after putting in my login info it takes me to a screen where it says servers down in the top right of the screen and account error please contact blling support in the bottom left. i cant patch and i cant get in. what am i missing here?

Archived Post 01-29-2010 05:22 PM

^bump^ sorry but i really need a hand here

Archived Post 01-29-2010 05:35 PM

The beta is over. What is happening now id the head start phase for people who have ordered the game in advance and have received and activated their pre-order game keys.

Archived Post 01-29-2010 06:00 PM

It sounds as though your install cannot contact the account server.

If you are behind a firewall (or god forbid use windows firewall) or a router, check your logs to ensure nothing is being blocked, particularly port 7255 which is port used by Cryptics patcher. If you have no joy there, open the run command and type “cmd” and press enter, this will open a new dos window, in this window type “ping 208.95.184.108” to make sure you are able to establish a connection, that is the ip for Cryptic’s server. The ping command will send four test packets to the server to check the health of the connection between you and the ip following the command. If it is timing out and you are sure a firewall or router are not at fault check with your isp to ensure they are not blocking this address or port 7255. If that fails, I would contact Cryptic support directly.

Archived Post 01-29-2010 06:08 PM

sounds to me more like he's downloaded the client and created a cryptic user account and does not understand that he has to have already bought the game to play in this phase.


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