Star Trek Online

Star Trek Online (http://sto-forum.perfectworld.com/index.php)
-   Star Trek Online General Discussion (http://sto-forum.perfectworld.com/forumdisplay.php?f=128)
-   -   Support team fails regarding Shuttle Bug (http://sto-forum.perfectworld.com/showthread.php?t=90023)

Archived Post 01-30-2010 06:39 AM

Support team fails regarding Shuttle Bug
 
So I placed a ticket for the Shuttle not being claimable, a bug which a bunch of people are having.

Unfortunately I got a canned response saying I would get my preorder items including Joined Trill after I enter my retail key. That's all well and good but the Del Taco Shuttle is not a pre order item. I was able to get it during beta but am unable to get it now.

Not only did they not solve my issue, they apparently didn't even read my ticket nor address the problem. If they want to specifically tell me nobody gets their shuttle until feb 2nd (which is retarded by the way) that's a different story, but they didn't even mention the shuttle. Can someone please wake the support team up and get them to actually address the issues of a ticket rather than giving a canned response and glossing over what the real problem is in order to blast through as many tickets as possible? Sure you get more tickets closed but you solve less problems.

Archived Post 01-30-2010 07:36 AM

Quote:

Originally Posted by Blurr (Post 1775014)
So I placed a ticket for the Shuttle not being claimable, a bug which a bunch of people are having.

Unfortunately I got a canned response saying I would get my preorder items including Joined Trill after I enter my retail key. That's all well and good but the Del Taco Shuttle is not a pre order item. I was able to get it during beta but am unable to get it now.

Not only did they not solve my issue, they apparently didn't even read my ticket nor address the problem. If they want to specifically tell me nobody gets their shuttle until feb 2nd (which is retarded by the way) that's a different story, but they didn't even mention the shuttle. Can someone please wake the support team up and get them to actually address the issues of a ticket rather than giving a canned response and glossing over what the real problem is in order to blast through as many tickets as possible? Sure you get more tickets closed but you solve less problems.

To be honest, Im sure the support team has much more pressing issues at this time rather than the shuttle pet thing. Im sure they'll fix it in due time but there's much more on the table right now.

Archived Post 01-30-2010 07:48 AM

Yesterday they were more focused on getting the Borg captain working for the lifetime subs. I'm sure they have other issues higher on their to do list than the shuttle, but I'm also sure they will fix it in time.

Archived Post 01-30-2010 10:37 AM

Maybe this is like the Admiral uniform...it will be available at game launch. Still, several Fleetmates have theirs already...


All times are GMT -7. The time now is 07:38 AM.