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Archived Post 01-31-2010 08:45 AM

Why Won't Gamestop...
So I have already called gamestop about 4 times already and the last time asking if they could cancel my order. Well the lady at the other end was like idk if we can do that and sent me to some request page to do say. Once filling out me request it said that they will answer within 24-48hrs.... Why is gamestop being so dumb and not promising what they said, a beta key for heads start. This is ****ing me off, all i want is to buy a life time subscription to Star trek on-line and I won't be able to caz of gamestop's inefficiency.

Archived Post 01-31-2010 08:48 AM

Try bestbuy I got my key mailed right after I finished the purchase. Results may vary now its after start of headstart but I imagine they still send then immediately.

Archived Post 01-31-2010 08:50 AM

an issue with a store, please contact the Customer Service Center at (800) 883-8895. At the menu press 4 to be directed to Store Issues. They will be able to assist you with any issue you may have regarding stores. Hours of operation: Open Monday - Friday 8 a.m. to 9 p.m. (CST); Saturday - Sunday 8 a.m. to 8 p.m. (CST) .

I got this off the website of gamestop.

Archived Post 01-31-2010 08:54 AM

Sounds to me like you're confused. Did you order through the store or online? If you ordered online you shouldn't be calling the store. If you ordered with the store you shouldn't be online dealing with the order. If you ordered in the store, the keys are in-store now. If you ordered online they get e-mailed to you 24-48 hours after pre-order.

Archived Post 01-31-2010 09:02 AM

I got the download kind from on-line and have been calling the number from the order receipt.

Archived Post 01-31-2010 09:04 AM

I got my key from the store. I asked when the beta keys were coming in, and the picked it up that day. If you ordered online, you should have had one e-mailed.

Archived Post 01-31-2010 09:05 AM

never got one in the e-mail, and i bought it thursday and have been calling everyday after. Now i am just trying to cancel my order and buy a hard copy from a store. But gamestop wont even let me do that.

Archived Post 01-31-2010 09:07 AM


Originally Posted by Nenalon
I got the download kind from on-line and have been calling the number from the order receipt.

go to log in, make sure you click "log into digital downloads" and you should be able to cancel from there.

Anyway I had no problems with them, but I also pre-ordered months in advance

Archived Post 01-31-2010 09:09 AM

well i dont have a account all I have is the "digital downloads" account and when I bring up the order that says pending i dont get any option to cancel it.

Archived Post 01-31-2010 09:10 AM

Call the support number and ask to speak to a different rep until one of them sends you the code in e-mail. It's rather silly how easy some of you are giving up on this simple process. If you don't get the e-mail, CALL. Don't let them tell you there isn't a code... they have them.

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