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-   -   [To the devs] MISSING Z-STORE SHIP ! (http://sto-forum.perfectworld.com/showthread.php?t=955071)

elkem 12-14-2013 04:44 AM

[To the devs] MISSING Z-STORE SHIP !
 
Dear Devs.

A LONG time ago, I bought the "Long Range Science Vessel Retrofit" due to its ablative hull armor and now that I wanted to "re-claim" it, it shows that I have to re-buy it. I want to know how this happened - I STILL HAVE the ablative hull armor "module" that came with the ship in my bank if you dont belive that I actually bought the ship. (feel free to check your logs)

I also bought the Tactical Escort Retrofit due to the cloak ability (before the sao paolo came) for my tactical character.

Is this another "sale ploy" to make me spend money on something if bought long ago?

:mad:

robdmc 12-14-2013 05:15 AM

There were 4 ways to acquire intrepid-r, galaxy-r and the defiant-r.

The va ship token for hitting level 51. this va ship token was removed and added to the vet reward system after they removed emblems from the 500 day vet reward.

The Second way to receive this ship token was with the 600 day vet reward. When introduced this ship token was only given to captains who had not received it upon hitting level 50.

The third was was by spending emblems to get this ship. (Emblems discontinued)

The forth was through the c-store.

Since the only option to get an account wide ship was through the c-store, only option 4 could reclaim a ship. Token/emblem ships were per character and never qualified to be reclaimed. In the same fashion as a lock box ship once gone you cannot reclaim and if an error occurs with a va ship token ship you would need to file a ticket to get it repaired.

Emblem/ship token ships also do not qualify for module discount on the fleet version. you can still use that armor on the fleet ship if you choose to acquire it.

elkem 12-14-2013 05:17 AM

DONT you think I know all this? Why do you think I made a topic of it anyway? OFCOURSE I BOUGHT THOSE SHIPS OF THE C-STORE WHEN IT WAS STILL CALLED THE C-STORE !

.......

robdmc 12-14-2013 05:32 AM

Quote:

Originally Posted by elkem (Post 14033901)
DONT you think I know all this? Why do you think I made a topic of it anyway? OFCOURSE I BOUGHT THOSE SHIPS OF THE C-STORE WHEN IT WAS STILL CALLED THE C-STORE !

.......

You are also a lifer and have been here long enough to have claimed the ship with your va ship token or with your 600 day vet reward. The ship token ships are not c-store ships and are not reclaimable.

Most never bought it from the c-store because they got it for free. since you claim to have bought the c-store version does this mean you still have your va ship token?

edit: examples.

I know I baught my defiant-r. I never baught my galaxy-r or my intrepid-r.

I have an intrepid I got for free with me va token. it still shows up in the c-store with a price tag.
http://i.imgur.com/NLAR9iE.png

On this character, I have a va ship token where I can purchase it even though I have the Defiant retrofit because I purchased it.
http://i.imgur.com/fJrG4Gz.png

On this other character, I have already used my ship token and it is greyed out.
http://i.imgur.com/9h5jIJ8.png

davidwford 12-14-2013 06:18 PM

Quote:

Originally Posted by robdmc (Post 14034031)
I know I baught my defiant-r. I never baught my galaxy-r or my intrepid-r.

I have an intrepid I got for free with me va token. it still shows up in the c-store with a price tag.
http://i.imgur.com/NLAR9iE.png

On this character, I have a va ship token where I can purchase it even though I have the Defiant retrofit because I purchased it.
http://i.imgur.com/fJrG4Gz.png

On this other character, I have already used my ship token and it is greyed out.
http://i.imgur.com/9h5jIJ8.png

So you are saying on any character I used the token to buy it, that character cannot reclaim it despite the fact that I have purchased it from the C-Store? That sound like a major bug the programmers need to fix immediately.

robdmc 12-15-2013 09:48 PM

No, I'm saying if you purchased your ship in the c-store it will not use your token and you can claim that ship when ever you want. If you did not buy the ship but used a token to get it then you cannot reclaim it. Token ships do not count as c-store purchases.

hunterkiller64 01-13-2014 02:52 AM

i tried 2 reclaim my thunderchild class about 7 months ago and submitted a report about it and they said they have no records of me buying it even though i have the point defence turret and the design for it :mad:

futurepastnow 01-13-2014 12:22 PM

"The Devs" can't help you. PWE's billing department might be able to. Submitting a ticket to them is far more likely to get a result that posting a forum thread.

eazzie 01-13-2014 12:49 PM

Quote:

Originally Posted by elkem (Post 14033901)
DONT you think I know all this? Why do you think I made a topic of it anyway? OFCOURSE I BOUGHT THOSE SHIPS OF THE C-STORE WHEN IT WAS STILL CALLED THE C-STORE !

.......

The C Store is still the C Store it has never changed it's name the only thing that ever changed was the currency, that being Zen. But The c Store name remained.

Friendly note. Shouting at players on here will not get you anywhere, players on here are only too willing to help.

dahminus 01-13-2014 12:49 PM

Quote:

Originally Posted by elkem (Post 14033901)
DONT you think I know all this? Why do you think I made a topic of it anyway? OFCOURSE I BOUGHT THOSE SHIPS OF THE C-STORE WHEN IT WAS STILL CALLED THE C-STORE !

.......

That was rather rude...rob provided reason why the cstore isn't allowing you to reclaim it. Messaging billing would be your best bet.

Good luck


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